.

Wow,..FTC i want to specially tank God almighty for making it possible,..also to phcn for the constant power supply,to my mum for the food dat gave me the strength to type, to mtn for uninterrupted network,,,dis year will definitely be a gud one













back to the topic..

show me the money or idntbilivit

After your first experience, the wisest thing was to have gone directly to INTERSWITCH!

@ OP, the last webhost you will call a scam is Whogohost. I use them to host over 25 of my websites and never had there been an issue of insincerity with them.
The reason why perhaps they told you to mail interswitch is because, they have already made payment to interswitch on your behalf. Now instead of following the proceedure, all you are ranting is scam. You really have an attitude problem.
I wonder why every disgruntled person comes to Nairaland to shout scam to spoil people's hard-earned business. In this case you are at fault, do what they told you to do and get your money. Stop crying like a little girl. When they blatantly refuse to pay you then we will listen to your case.

#nonsense.

whogoscam:
...claims to be an Interswitch partner!

There is always a solution to everything.

On what ground have you paid and was there a term or contract of any kind that you have read or signed before cashing out?. I will be gob smacked if there was non which put you on the spot.

It's always good to read contract terms or what ever before committing to anything. That little extra bit of work reading or research would have saved you all the hassle.

Best of luck, hope it's amicably resolved.

Just for the records; we would like to clarify to the general public the true state of matters as relating to this matter.

1. We are not scammers neither are we fraudsters. We have worked hard to provide the best services to our clients, and that has helped us grow to become the largest hosting company in Nigeria, according to www.webhosting.info/webhosts/tophosts/Country/NG. We are also a registered limited liability company and our track record speaks for us.

2. While we understand that you paid for a service you have not received, calling a company "fraud" or "total scam" is uncalled for, especially considering the discussions that our team had with you relating to this matter.

3. You indeed contacted our support staff late last year to ask about our Interswitch payment gateway. Unfortunately, there was a misunderstanding as the support staff that attended to you thought you were referring to the QuickTeller payment gateway which you may use to process payment. When we found out there was a misunderstanding, we wrote to you and called you to apologise for the misunderstanding and to clarify the matter.

4. You insisted on a refund stating that your management no longer needed the service and we refunded you promptly.

5. You eventually paid again for the service and we were glad to have you back. You also sent all the documents required for you, one of which was a signed document from your bank. Your bank however refused to provide you with a merchant ID, which is a standard requirement for Interswitch WebPay Classic, stating that you provided a personal bank account and not a business account.

6. We contacted you, explaining same, and you then requested for a refund, again.

7. We explained that we had paid Interswitch for the same service and a refund would not be an easy matter. When we contacted Interswitch, they requested that you send a letter on your letterhead to us, which we would then send to them, requesting for a cancelation of the said service since the process had already begun. We never requested that you contact Interswitch directly.

8. Due to the fact that payment was made around the holiday period, communication was stalled with all parties concerned, which led to the delay in responding to this matter.

9. As of this writing, Interswitch has called you to explain the situation and the refund has been initiated. Interswitch tried calling several times before but your number was not available. Note that this was already in the works and would have been completed without this smear campaign.

As Interswitch resellers, we offer Interswitch solutions at discounted prices while requesting for fewer documentations than would be required if you contact Interswitch directly. The process is also swifter working with us as we act as middlemen to hasten the process. While we understand that you were anxious to get your funds back, we have proven in the past that we could refund your funds if it was a simple matter.


Thank you for your patience while this was being resolved. If you have any other inquiries, do contact us using our official channels on https://www.whogohost.com/contact-us.php


Thank you once again.

WebHostingPal:


There is always a solution to everything.

On what ground have you paid and was there a term or contract of any kind that you have read or signed before cashing out?. I will be gob smacked if there was non which put you on the spot.

It's always good to read contract terms or what ever before committing to anything. That little extra bit of work reading or research would have saved you all the hassle.

Best of luck, hope it's amicably resolved.

There was none sir..

whogohost:
Just for the records; we would like to clarify to the general public the true state of matters as relating to this matter.

1. We are not scammers neither are we fraudsters. We have worked hard to provide the best services to our clients, and that has helped us grow to become the largest hosting company in Nigeria, according to www.webhosting.info/webhosts/tophosts/Country/NG. We are also a registered limited liability company and our track record speaks for us.

2. While we understand that you paid for a service you have not received, calling a company "fraud" or "total scam" is uncalled for, especially considering the discussions that our team had with you relating to this matter.

3. You indeed contacted our support staff late last year to ask about our Interswitch payment gateway. Unfortunately, there was a misunderstanding as the support staff that attended to you thought you were referring to the QuickTeller payment gateway which you may use to process payment. When we found out there was a misunderstanding, we wrote to you and called you to apologise for the misunderstanding and to clarify the matter.

4. You insisted on a refund stating that your management no longer needed the service and we refunded you promptly.

5. You eventually paid again for the service and we were glad to have you back. You also sent all the documents required for you, one of which was a signed document from your bank. Your bank however refused to provide you with a merchant ID, which is a standard requirement for Interswitch WebPay Classic, stating that you provided a personal bank account and not a business account.

6. We contacted you, explaining same, and you then requested for a refund, again.

7. We explained that we had paid Interswitch for the same service and a refund would not be an easy matter. When we contacted Interswitch, they requested that you send a letter on your letterhead to us, which we would then send to them, requesting for a cancelation of the said service since the process had already begun. We never requested that you contact Interswitch directly.

8. Due to the fact that payment was made around the holiday period, communication was stalled with all parties concerned, which led to the delay in responding to this matter.

9. As of this writing, Interswitch has called you to explain the situation and the refund has been initiated. Interswitch tried calling several times before but your number was not available. Note that this was already in the works and would have been completed without this smear campaign.

As Interswitch resellers, we offer Interswitch solutions at discounted prices while requesting for fewer documentations than would be required if you contact Interswitch directly. The process is also swifter working with us as we act as middlemen to hasten the process. While we understand that you were anxious to get your funds back, we have proven in the past that we could refund your funds if it was a simple matter.


Thank you for your patience while this was being resolved. If you have any other inquiries, do contact us using our official channels on https://www.whogohost.com/contact-us.php


Thank you once again.

This a professional response with detailed explanation. Hope you guys settle this amicably.

whogoscam:

There was none sir..

This should be a learning curve for both of you. Customer satisfaction is paramount in any business and it doesn't matter how big or small the money involved is, there should have been a term that explains exactly how the process works before committing you to pay.

And on the other hand, you probably haven't done a great job yourself, it takes a lot for a company to accept responsibility you know. And only a fair company will refund you, because the table can be easily turned around should there be an agreement. You chose to pay them the second time around and from legal perspective, that's you putting yourself on the spot.

Next time you should ask for a contract term, policy information regarding the particular service you are subscribing to etc otherwise with other companies you probably not going to get your money back just for smearing the company.

And your service provider should also learn a lesson or two from this and write contracts that reflects their additionally services, it doesn't matter if it's an affiliate thingy with interswitch or other companies, that way people will understand the process and know what they are getting into.

As far as I'm concerned, the case is already closed because you want your money back and they are willing to pay you back. You should shake hands and move on.

Goodluck.

WebHostingPal:


This should be a learning curve for both of you. Customer satisfaction is paramount in any business and it doesn't matter how big or small the money involved is, there should have been a term that explains exactly how the process works before committing you to pay.

And on the other hand, you probably haven't done a great job yourself, it takes a lot for a company to accept responsibility you know. And only a fair company will refund you, because the table can be easily turned around should there be an agreement. You chose to pay them the second time around and from legal perspective, that's you putting yourself on the spot.

Next time you should ask for a contract term, policy information regarding the particular service you are subscribing to etc otherwise with other companies you probably not going to get your money back just for smearing the company.

And your service provider should also learn a lesson or two from this and write contracts that reflects their additionally services, it doesn't matter if it's an affiliate thingy with interswitch or other companies, that way people will understand the process and know what they are getting into.

As far as I'm concerned, the case is already closed because you want your money back and they are willing to pay you back. You should shake hands and move on.

Goodluck.

It is resolved!!! Mods please close this topic

whogoscam:


It is resolved!!! Mods please close this topic

Next time plz be matured about issues like this. Marring their reputation is never the solution