Do yo u know you can become a Certified Technical Support Associate?

What is a technical Support Associate?

According to http://www.businessdictionary.com/definition/technical-support.htmlThe technical support team is composed of individuals that are familiar with the ins and outs of a device. Technical support may be provided over the phone, through email, or with a live-chat interface.

Why Certified Technical Support Associate

The Certified Technical Support Associate CTSA® Certification signals your readiness for the best jobs in technical support and IT helpdesk for mobile phone companies; computer & appliance makers; software companies; electronics firms and IT services companies.

How CTSA Works

CTSA® covers customer support principles; knowledge of how common computer hardware, software and appliances function, and methods and principles of troubleshooting. Aspects related to team-playing, workplace effectiveness, communication and professional etiquette are also covered


Advantages of CTSA:

1. Global Recognition: CTSA® has emerged as the most preferred international qualification for technical support professionals. CTSA® qualification puts an individual in the elite international league of world-class customer support professionals.

2. Career Advantage: CTSA® qualified professionals manage to hit the ground running thanks to the most structured and rigorous training & education exercise before the certification examination, which not only helps develops skills and competence, but also affords invaluable exposure to the technical support space. This helps get the first great job faster; and also the first raise and promotion.

Click here www.icsoutsourcing.com/services/professional-certifications/certified-technical-support-associate/ to register for this certification.