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Nairaland Forum / Nairaland / General / Jobs/Vacancies / Graduate IT Help Desk Support Vacancy In An Oil And Gas Company (1223 Views)
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Graduate IT Help Desk Support Vacancy In An Oil And Gas Company by Surejobsng(m): 5:27pm On Oct 16, 2015 |
Adexen Recruitment Agency -Our client, a fully integrated and efficient downstream player with leading positions in the oil and gas industry, is recruiting to fill the position of: Job Title: IT Help Desk Support Job reference No: 988 Location: Nigeria Industry: Oil & Gas Function: IT Job Description Receive and record technical and/or application support calls from end users Provide investigation, diagnosis, resolution and recovery for hardware/software problems Maintain overall ownership of users issue & service ensuring that they receive resolution within a reasonable time frame Responsible for first line support on all desktops/laptops Coordinate and administer the change management process according to ITIL standard LAN troubleshooting and resolution Ensure all request logged are assigned ticket numbers Interface with resolver teams and follow up to ensure resolution on assigned tickets Provide initial assessments of urgency and business impact on all support calls Manage service requests, software installations, new computer setups, upgrades, etc Record incident resolutions in the Help Desk tool Provide enhancement requests feedback to IT regarding technology environment and customer needs through the defined processes. Requirements University degree or its equivalent in Computer Engineering and other IT-related disciplines. 2-3 years directly related work experience in a technical help desk position supporting Windows XP, Microsoft Office, Internet Explorer and business applications in a business environment. Networking - TCP/IP knowledge Installing new hardware or desktop platforms Good communication skills Highly organised and ability to work on own initiative IT-work experience in similar position is required E-marketing and system marketing skills A keen interest in networking and WAN technology Knowledge of multiple desktop programs, configuration and debugging techniques. Desktop support knowledge Remuneration Attractive Package How to Apply Interested and qualified candidates should: [url]Click here to apply online[/url] 7 Likes 1 Share |
Re: Graduate IT Help Desk Support Vacancy In An Oil And Gas Company by fabiomatic(m): 4:14pm On Nov 04, 2015 |
has anyone been responded to on this? |
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