Favo Tech provides the world’s most complete, open, and integrated business software and hardware systems, with more than 370,000 customers including 100 of the Fortune 100 representing a variety of sizes and industries in more than 145 countries around the globe.Customer Success Manager AOP at Favo Corporation - Nigeria

We are recruiting to fill the below position:

Job Title: Customer Success Manager AOP

Job Ref: 16000MRG
Location: Lagos

Job Description

Favo Cloud mission is to bring its leading enterprise technology and business applications software to customers, anywhere in the world, through the Internet.
Favo Cloud is a broad set of industry-standards based, integrated services that provide customers with subscription-based access to Favo Platform Services, Application Services and Social Services, all completely managed, hosted and supported by Favo.
With predictable subscription pricing, Favo Cloud delivers instant value and productivity for business users, developers and administrators.
Favo Cloud Customer Success Organization is a focused group of Cloud Customer Success experts whose mission is to drive successful favo Public Cloud utilization and replenishment through the proactive management of all facets of the customer engagement lifecycle.
Join one of the most visible areas of favo continued success with Cloud; this is an exciting opportunity to create and lead this new function.




Role Overview

Reporting into the ECEMEA Senior Director of Customer Success, the CSM will be responsible for fusing and complementing the relationship between The favo Public Cloud and customers core business objectives and priorities thereby driving increased business value and alignment between favo and its valued customer community.
The Customer Success Manager will be responsible for driving customer adoption through successful on-boarding and utilization of the PaaS and IaaS services.
They will need to proactively identify and prioritise opportunities, and collaborate with PreSales, Sales, Development, Consulting, Partners (etc) to improve the customer’s consumption of Technology Cloud credits.
This will include problem solving, milestone development and ongoing state of the customer reviews to ensure that customers maximize their usage of the platform.
Ultimately the success of the role is driving and securing a high level of customer satisfaction and ensuring that consumption of favo Public Cloud continues in its upward trajectory.