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Nigeria High Commission Advertises Vacancies For Driver/Chauffeurs / Airtel Is Recruiting High Value Relationship Officers / High Value Relationship Officers At Airtel Nigeria (2) (3) (4)
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Airtel Nigeria: High Value Relationship Officer Recruitment by CodecJay(m): 3:03pm On Jul 21, 2016 |
Airtel Nigeria is recruiting to fill the position below: Job Title: High Value Relationship Officer Location: Nigeria Job Descriptions The successful candidate will be the primary contact person responsible for the servicing of all aspects of the HV customer needs for the pre-paid and post-paid high value customers – VIP, Diamond & Platinum The relationship manager MUST be customer centric and focused on maintaining high-quality of customer service; developing strong relationships with high value customers, ensuring adequate sensitivity to their needs, concerns, and emerging requirements, and be readily available to attend to pressing customer challenges at any point in time. Delivery of business key performance indicators like financials, customer experience, revenue generation and process compliance are critical to this role. Duties and Responsibilities Customer Complaint Management: Get £50 in free advertising with Bing Ads.* With one ad buy through Bing Ads, you can reach millions of unique searchers on the Bing Network. Log/Track all premier customer complaints and enquiries to ensure closure and proper documentation Maintain tracker to provide MIS on all Premier customer complaints and closures Ensure every premier customer is communicated to on receipt of issue within specified timelines Resolution of all Premier customer complaints within SLA Close looping of all Premier customer complaints within SLA of resolution Customer Inactivity Management: Daily health check on assigned customers Communicate promotions and changes to customers in a timely way Alert premier customers to new or improved products and services Visit a specific premier customer per quarter Daily inactivity tracking of >2 days customers Customer Engagement: Implement one DYK campaign monthly to assigned premier customers 100% onboarding of new entrants into Airtel premier Email capture assigned premier customers Anniversary greetings to all premier customers (Birthdays, Weddings etc) Driving customer experience; ensure customer is locked into the Airtel as a brand Customer Collections & Operations: Ensure collection of 99% of monthly invoices on allocated premier accounts Ensure 60% of due date collections on all allocated premier accounts Ensure >1% of bad debt premier accounts Execution of assigned premier operational tasks Execution of assigned premier process improvement initiatives and projects within the Airtel Nigeria premier and HV space. Relevant Skill and Experience A recognized university degree Customer management / service experience post NYSC (no less than 2 years) Understanding of the principles of CRM and Customer Management Customer Management skills Surveys and research and Trending skills Strong Interpersonal Skills & People Centric Strong numeric ability Excellent Communication skills Report writing Understand CRM-CEM, Usage and Retention principles Presentation making Selling and negotiation People management Eye for details Environmental Knowledge particularly of Corporates Result orientation Ability to travel in the course of work requirements Good with people – calm mien, good at building relationships Sociable Well spoken Appearance – formal/customer facing always. How to Apply Interested and qualified candidates should: Click here to apply online Application Deadline Date 25th July, 2016. |
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