Work schedule: Full time

Location: Lagos

Deadline: May 1, 2020

Specialization: Customer Service /Administration/ Office/ Operations /Secretarial / PA

Industries: Logistics / Transportation

Job code: jv0063

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Description

Pickmeup International Company - The transportation industry is antiquated and has remained relatively unchanged, with minimal use of technology, sub-par service levels, and no national brand. Pickmeup is the first national brand for on-demand rides. We offer businesses a superior experience built on convenience, reliability and unmatched customer service, all powered by our proprietary technology platform.

We provide easy web and mobile transportation, flexible ride options, transparent pricing, real-time tracking and confirmations, up-to-the-minute ETAs, Ride Ratings and a feature-rich API for a seamless “last mile” logistics solution. Pickmeup is headquartered in Warri, Nigeria.We are recruiting to fill the position below:

Job Title: Female Front Desk Officer

Job Description

Monitor the operation and general activities of customers and drivers.

Monitor drivers relationship with customers.
Identifying trends and rending optimum service to customers.

Assist in design, review and update processes, policies and procedures line with organizations value proposition and communicate service standards to the operations so that quality customer satisfactory is achieved.

Coach and train drivers to ensure proper understanding of the drivers and customers application and other goals and polices of the organization required to optimize services.

Note customers complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately and ensure customer informed of their state in the resolution process.

Establish and maintain professional friendly relationship with drivers.

Collaborate with relevant departments e.g marketing in deploying promos and other activities.

Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development.

Provide weekly report for all activities and department.

Requirements

Minimum years of experience: 0

Qualifications: B.Sc /HND

Eligibility:

Applicant must have 0 to 1 year experience with a ride hailing firm with IT knowledge.

Applicant must posses good computer and telecommunication skills.

Applicant must be innovative and creative.
Applicant must have the ability to work to achieve set targets and goals.

Applicant must have the ability to work in a competitive environment.