“R-E-S-P-E-C-T. Find out what it means.”
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Although respect means something different to most people, there is one certainty – good customer service is at the heart of it. Here are four strategies you can use to keep your customers coming back:
1. Under promise, over deliver. Although this seems fundamentally simple, the consistent execution is challenging. In our haste to please people and close sales, we often make promises we can’t keep. We tell a customer we will deliver by 3:00 P.M.forgetting that we made a similar commitment to several other people. We promise to return a call by the end of the day but get caught up in other tasks and forget. Or, a salesperson tells a client that a back-ordered product will be available on a certain day without first confirming this. These situations end up causing us stress and strain the relationships we have developed with our customers. Avoid these types of problems by thinking through your decision before you make a commitment.
2. Hire the right people. My wife and I recently shopped at a local supermarket. The cashier smiled and struck up a conversation with us as she rang through our order. Another cashier who was not busy stepped over to bag our order and also smiled and talked to us. There was a friendly energy in the store and as we left, my wife said, “That is why I shop here.”
In addition to creating a good working environment, the management team also hired the right people. Front line staff have a tremendous impact on your business. But many managers make the mistake of focusing strictly on technical skills when they interview and hire new employees. Invest the time to hire individuals who have excellent interpersonal skills and who can relate well to other people. Ask questions such as;
“Tell me about a difficult customer problem you have had to deal with in the past.”
“What would you do if you were faced with this situation…?”
“Have you ever had a customer yell at you? How did you respond?”
You can always teach someone the technical aspect of a job. However, you cannot teach someone to have the right attitude.
3. Proactive communication. I once ordered furniture from a national chain and was told it would be delivered on a certain day – it was on back order at the time I made the purchase. I called the company the day before the furniture was to be delivered only to be told that it was still on back order. Had I not made the call, I would not have discovered this until the next day – when my furniture would not have been delivered. It would have been simple for the company to notify me and preempt my frustration.
In another situation, I was told a service person would drop by my home by 1:00 P.M. on a particular day to give me an estimate on a repair. Two hours afterthe scheduled appointment, I received a call telling me that he would not be able to drop by until the next day. As a result, I wasted two hours of my time waiting for him.
When things go wrong, and in business they often do, it is how you respond that makes a difference. Don’t make your customer call you, call them instead. A small local repair shop makes this their policy. When a customer brings an item in for service, they give that person an approximate time frame when the product will be ready. Then they tell the customer, “We will call you when it is fixed so you don’t have to waste your time checking with us.” It is little wonder this business continues to flourish even in a challenging economy.
4. When you make a mistake, apologize. Most people can accept mistakes, providing they are treated with respect afterwards. This past days I was inconvenienced on several occasions by different businesses, yet not one bothered to extend an apology to me. In each situation, an apology would have quickly and easily remedied the problem. However, their lack of concern to the problem – which was caused by the organization itself – caused me to stop doing business with each company.
Competition is fierce in every industry. Yet, it is very easy to differentiate yourself from your competition by showing your customers respect. This behaviour starts at the top, with you, the owner or manager. The leader of the business must treat both his customers and employees with respect if he expects his team to take care of the customers. Companies that treat customers with respect will always thrive, as long as they provide a good product or service at a competitive price.
Respect your customers’ time, feelings, opinions, beliefs, and business and they will respect you.They come back and give recommendation to friends and families.

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Running a business is tiring, stressful and challenging. Small business owners are required to wear many hats, often at the same time, while executives of large organizations often have more problems to manage on a daily basis. It is not uncommon for the business to drain our energy and motivation, regardless of how much we enjoy the business. If you do not take time to recharge your batteries and refresh your perspective it is easy to find yourself frustrated with your business.
That is why it is imperative to have a personal motivation plan in place. This means taking advantage of opportunities that will help you maintain your motivation. Here are few suggestions to help get you started.
1.Attend a personal development workshop. Identify an area in your business or personal live that you would like to improve. At the beginning of each year, I determine what types of programs I want to attend and begin looking for them. I find that these sessions give me a short break from the daily grind of my business and help me see things from a different perspective. Training programs, night courses, or weekend seminars that focus on a specific topic can give you a much needed boost in your energy.
2.Join a Master Mind group. Meeting with other like-minded people can help you see your business from a different perspective. An effective group will have between six and eight members from a variety of industries and will usually meet several times a year. If you have the right chemistry between members, these meetings will not only help you improve your business, they will also motivate you to try new approaches and market your business differently.
3.Exercise. I occasionally find myself in a position when I cannot run for a period of time due to illness, injury, or the demands of work. Without fail, I notice a decrease in my personal motivation during these times. Regular exercise helps your body work more effectively and efficiently. Although I usually catch myself thinking about work related issues during my runs, I often notice that I develop more creative solutions when I am exercising.
4.Read or listen to motivational material. Instead of reading the daily newspaper with breakfast or coffee in the morning, try reading inspirational material instead. A well-written book that offers sound advice is more motivating. Listening to motivational tapes or CD’s in your car for one hour everyday can actually give you the equivalent of a university degree in a few years time.
5.Take time off. It is not a badge of honor to state, “I’m too busy to take time off.” In today’s fast-paced business world, it is critical to take time off for vacation and rest and relaxation. Even a long weekend away from your business can be restful. A true vacation also means completely avoiding email and voicemail. Yes, you will have hundreds of messages to deal with when you return, but you will have a renewed focus and energy to do this.
Lastly, associate with positive people. I have made it a point in the latter part of my career to distance myself from negative individuals. They drain your energy, will not support your goals and desires, and do little to motivate you. On the other hand, positive and optimistic people will uplift your spirits and help you through challenging times.[b][/b]

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how can bullied victims navigate the interview when it comes
to being asked about why they left their previous role or
explaining in a job application?

There's still a stigma associated with being fired. How can
victims explain they were bullied without employers seeing it as
trash talking? How can they move past this without it being seen
as a black mark on their record?


What do they do in terms of references if the culture was toxic
and they can't get other manager/upper level references?
please help in this write up thank you.

For yet another year running Cape Town International Airport has made the cut as Africa’s best airport

https://gistz247..com/2019/03/cape-town-international-airport-named.html

The scholarship was given to the best graduating students of nominated public and private tertiary institutions to enable them pursue their post-graduate degree.


https://gistz247..com/2019/03/foundations-awards-best-graduating.html

Source:https://gistz247..com/2019/03/no-plans-to-keep-buhari-beyond-2023.html