Benirose:
So after almost two weeks, I get a message from your team saying the transaction failed but the airtime wasn't deducted. Since airtime cannot disappear into thin air, I need a better explanation.

5,000 Naira airtime can't just disappear.

Hi Benirose, i wish to inform you that the issue has now been resolved.

Parpor:

Data for my 2 lines were purchased on the same day from the same sponsor,which was on 22/09/2018. This has happened twice,that's why I brought the issue here.
Thanks for the reply.

Hi Parpor, checks on your line show that the Shared SME data was exhausted 30th September 2018

Parpor:
Hello JideSM, Good day. Hope You're doing good ?
I've been using My alternative MTN line (08036973431) for browsing for more than a year now. Of lately,My SME data have been wiped competely on two (2) occasions. The first was 3gb data about 2 months ago, and the second was 2gb data about 3 weeks ago.
Please how can this be resolved ? Note that My main line (07036895320) still have about 4994mb SME data intact. Thank You

Hi Parpor, so sorry for the inconvenience. Please note the Sponsor's SME Data Share expiry date determines the Beneficiary's shared data validity. Regards

Remix10:
How can my SIM be 4G enabled, I currently reside in Lagos. My phone is 4G compatible anytime I want to switch my network goes off, Please help.

Hi Remix10, please visit the nearest MTN Walk-in centre to upgrade your SIM to 4G LTE.

Austeeenxx:
Pls, I don't understand... I subscribed to the supposed mtn pulse #500 for 1gb then i realized the data is reducing simultaneously with the bonus. My phone number is 09064711897
Proof @ screenshot

Hi Austeeenxx, i apologize for the inconvenience you may have experienced. You currently have 500MB main data and 213MB data bonus. Please dial *131*4# or send 2 to 131 to check your data bundle balance. Regards

sadrezi:
Hello. My phone number is 08066350438. I noticed my mb gets finished so fast these days. I have just used 2.5gig in few days.. How?? Mtn please check my data log and tell Me how I can use 1gig I bought yesterday for just one day. It's outrageous.. What did I browse...? Please I want to know because it's happening both on my line and that of my shop... It doesn't add up please

Hi sadrezi, apologies for the inconvenience. Checks on your line show that you were billed according to your data usage. However, let me share with some data management tips

How to reduce data usage on Facebook
Go to Facebook app click the Facebook menu option
• Select App settings
• Select Auto-play
• Click ‘Never Auto-play Videos’ - The reason for selecting ‘Never Auto-play Videos’ is to stop Auto-play of videos while reading through the News feeds. The longer you spend on the News feeds, the higher your data consumption as the Facebook app automatically downloads every image on the page.

How to reduce data usage on Instagram.
• Go to Instagram app
• Select Profile
• Click on Menu Option
• Select Cellular Data Use
• Select Use Less Data. The reason for selecting ‘Use Less Data’ is to reduce the quality of videos and pictures. The longer you spend on the Story feeds, the higher your data consumption as the Instagram app automatically downloads every image on the page.

How to reduce data usage on WhatsApp.
• Go to WhatsApp
• Click on the Menu button
• Select Settings
• Click on Data Usage
• Under Media auto-download select “When using mobile data”
• Un-check the boxes then click ok - The reason for un-checking the boxes is to reduce the amount of data used in downloading every file received
• Under Call Settings check the box for low data usage - The reason for un-checking the boxes is to reduce the amount of data used while making WhatsApp call/video.

How to reduce data usage on Google Play.
• Go to Google Play
• Select the Menu button
• Click on Settings
• Under General, select Auto-update apps
• Select do not auto-update apps or Auto-update apps over Wi-Fi only - When you select Do not auto-update apps, no app will be updated automatically. When you select Auto-update over Wi-Fi only, apps will automatically update once connected via Wi-Fi. In the event where you share data via MiFi/Hotspot connectivity, Auto-update app over Wi-Fi only should be switched to Do not auto-update apps.

How to turn off background data.
• From Menu go to Settings
• Select Data usage/Data Traffic management
• Click on the App
• Check the Restrict background data box - This will prevent apps from running on the background when the phone is not in use. However, once background data is switched off, notifications will not drop in real time and will be pending until the user accesses the app.

dambrown:
Please my mtn sim has not been browsing for years now. I have done everything possible. I have called customer care and also gone to walk In centres. I came across this page on goggle. This is the number 07065888177.

Hi dambrown, i'm truly sorry about your inability to browse. You currently have no active data bundle on the line. Kindly activate a data bundle plan so i can assist. Regards

maasoap:


Okay, I recharged this line this morning and mtn gave me N500 bonus to call and N1,500 bonus to browse. I browsed for few minutes and I realised that my N100 in the main account had been deducted.
I called 180 to complain and I was told that I browsed with the line which I replied the that I browsed with my bonus for data. I still have bonus for calling and browsing. Pls, help me return my N100.
2348165402897. Thanks

Hi, thank you for your post. Checks done show that the airtime was deducted and credited into the bonus account you received. The first recharge for the month is usually deducted in place of the Winback bonus you received. The bonus is valid for 3 months.

PietraK:
I need MTN Postpaid SIM ASAP.

What is the cost and documents needed?

Hi Pietrak, you will need the following details below to be able to acquire a postpaid line.

1. Valid ID card
2. Utility bill
3. Passport photograph
4. official letter from your company if you are attached to a company.
5. Personal infomation.

Visit the office and you will be able to get the postpaid line. Thank you.

JBmarz:
Good Day... I heard our mtn issues would b resolved here as fast as possible.

Soo... I've been subscribing to the MTN 5GB sme data plan for a while now. And its really annoying how u guys zap my credit wenever I turn on my data.

This is my major line.. Been using it for close to 8 years now. It would b insane to hv 2 mtn lines on one fone, one for calls nd d other for data.

If there's anyway u can stop this credit zapping plz do so immediately. I'm on d beta plan package, nd u guys zap both my bonuses and actual credit wen I've got 5GB data staring at me right in my face.
This is my number... 07036197822.

Thanks in anticipation.

Hello, checks has been made on your line and I confirmed that no irregular deduction took place on your line. However, if you have a date you experienced the deductions, kindly share so as to check further.

Hello, checks has been made on your and confirmed no irregular deduction took place on your line. However, if you have a date you experienced the deductions, kindly share so as to check further.

Betmaster3:
I've been receiving messages from MTN. I'm on Beta talk. I've been receiving messages telling me my "last session was bla bla bla" the messages are incessant, more than 500 so far. Please help. My number is 08107804108

Hi Betmaster3, i'm truly sorry for the inconvenience. Please provide the full content of the sms you received. Regards

maasoap:


I checked that map several times and I didn't understand it. What is so difficult for MTN about listing the cities with mtn 4G? What is so difficult about you helping me out? Una just like to dey send someone on wild goose chase

So sorry for the inconvenience maasoap, MTN 4G LTE is ONLY available in Lagos, Abuja and Port Harcourt at the moment.

krattoss:
i know it ain't yet in Owerri.. Am asking when is it coming?

You will be notified once it is available. Thank you.

maasoap:


Please, is MTN 4G network available in Osogbo, Osun State?

Hi maasoap, please visit https://mtncoveragelocator.com/ for MTN 4G LTE Coverage areas.

krattoss:
please when is 4g coming to owerri?

Hi krattoss, please visit https://mtncoveragelocator.com/ for MTN 4G LTE Coverage areas.

Peterjosh:
Hello JideSM,

How can I email you my contact?

Hi Peterjosh, i've sent you an email message. Please reply

krattoss:
please help me check whether my line is 4g enabled... 0907 966 9091

And how do I activate it

Hi krattoss, please visit the nearest MTN Walk-in centre to upgrade your sim to 4G.

cypher01:
Hi, please I need the MTN office address here in Akure, Ondo state and how much is retrieving SIM will cost

Hi cypher01, The welcome back sim costs N100. However, you will be required to purchase a specified amount of airtime which will be credited into your account. Also see image for MTN Walk-in centres in Ondo State

Peterjosh:
Hello JideSM...


I opened a Diamond yello account on my line. During the process of registering, my first name and last name was requested of me. Now I want to link my BVN to that account, my BVN bears 3 names. I was told to update my DYA details that without a third name, I won't be able to successfully link my BVN to it. What can I do?

Hi Peterjosh, you might need to provide your phone number through E-mail for checks on it.

Phayteprecious1:

Only this website?

Hi, the mpulse data can be used on the site alone.

ejibaba:
Can i do a sim replacement without the sim pack?? If Yes what do I need??

Hello ejibade, you will be able to perform a welcome back on your line without the SIM pack. Simply visit the MTN office with a valid ID card, SIM registration details, 6 frequently dialed numbers, year of SIM activation, N100 for the welcome back SIM and you will be required to purchase airtime to aid in the activation of the SIM.

softy:
Hi Jide,

My sim is a postpaid sim. It is always credited every month. On this same sim, there is a Prepaid Wallet which has N2900. But I am unable to make use of it

This N2900 is different from postpaid balance when check with *558#.

How can I use the credit in the Prepaid Wallet?

Thanking you in anticipation.

Hi Softy, you will be able to use the airtime on your main balance when you have exhausted your credit limit awarded to your line. The deductions automatically switches to the main account.

ManBeast:
Hi,

I have been trying to use share n sell service to transfer some airtime to my other MTN line but they keep telling me that Share n sell is not available for my plan.

Please what I can do.

Hi ManBeast, to perform share and sell on your line, simply migrate to MTN Pulse plan or Xtraspecial plan or xtravalue plan. Dial *123*2# to view list of the tariff plans, select your choice among the plans and migrate so as to be able to perform share and sell on your line.

fanzine:
Hello pls just discovered this thread via Google. Trying to password my mtn line ,but unfortunately for me got it blocked instead. And it is demanding for puk number. I lost my sim pack. Pls what to I do to solve this issue?.

Hello fanzine, I am sorry about your blocked line. Kindly forward the affected number through E-mail for further assistance.

symbianDON:

Samsung galaxy series

Hi symbianDON, your line has been checked and can confirm that the profile is fine. Simply remove SIM from the phone and insert back after 2 minutes, OFF/ON the mobile network connection, change the network mode to 3G and try again. Internet is running already.

softy:



Jide, pls ur attention is needed on the complaint sir.

Hi softy, apologies for the inconvenience. I've forwarded your reported issue to the support unit. I'll give you feedback once resolved. Regards

Rick9:
JideSM plz tell me about Mpulse

Hi Rick9, please visit https://mpulse.mtnonline.com/ for details. Regards

Rakiticbarca:
hi, please am having an issue here, I did a data subscription on my mtn line yesterday and up till this moment it won't still browse, it works on other phones and other sims works on my phone. Your online colleagues couldn't help either, all the processes I was given still didn't work. How do I go about this please. Thanks

Hi Rakiticbarca, so sorry for the inconvenience. Kindly send your mobile number and device type via E-mail message to enable me run a check. Regards

Starkid3010:
sir , I still have 1512.00# on it. please can I transfer it to my second sim

Hi Starkid3010, Please visit the nearest MTN Walk-in centre to update your sim registration details in order to make the line active. Regards

Phayteprecious1:

Please what re the mpulse website I can access to?

Here is the mPulse website - https://mpulse.mtnonline.com/

Bearings:
Hello. Please is it just me, all these people that we send money to and is been loaded, am I the only that thinks the data finishes too soon

Hi Bearings, you can activate data plan yourself by dialing *131# then follow the prompt. Regards

symbianDON:
hello Jide, my download speed never exceeds 40kb/s. it's really frustrating. what can I do? number is 09034308464. I have valid mtn data.

Hi symbianDON, please confirm your device type to enable me assist. Regards