salegella:

Greetings @jideSM,
The recharge was made on September 3rd and USSD code of *919# for UBA Bank was used.

I could confirm the successful recharge on the line as claimed. However, the airtime has been used by the recipient of the airtime. We regret any inconvenience from this. `JideSM

Phayteprecious1:
Good evening, please I migrated to mpulse,I subscribed but I can't use the mb to browse,I have been trying to browse since morning but it is not going through..... please what is the solution to it?@jideSM

Y'ello, I am sorry that this is coming late. Please note that the data bundle plans designed for mPulse plan are to permit access to mPulse website ONLY. The plans are 350MB Weekly plan @ N50 and 1.2GB Monthly plan @ N150. `JideSM

Starkid3010:
hello jideSM
please my number was deactivated i can't make calls nor send messages
Please can you help me to reactivate
my number 08064809785
THANKS

I am sorry about this experience. This has been reported to our support team for resolution. I will provide feedback as soon as possible. `JideSM

salegella:

Hello jideSM, I have been trying to reach you through email for couple of days but I couldn't. I now decided to post the derails here as stated below:
My Mobile number: 08147824723
The Wrong number: 0814 783 4723
Amount transfered to the wrong number: N650
Reference ID: 145780992

Hi salegella, I tried calling your line, it was switched off. Kindly provide the date you made the recharge and what mode did you use for the recharge? Bank mobile App, USSD code or *904# code.

Kanurii:
JideSM

Yello Hide

I subscribed to the MTN pulse 1gb 500naira plan. I then later got a bonus mb that will expire after 24hrs. But when I browse, itz still deducting from my sub not the bonus. How do I rectify this issue

Hello Kanurii, thank you for your post. Kindly forward your phone number through E-mail message for checks.

Benirose:
Hello,

Please I haven't gotten any feedback since sending my details.

Hi Benirose, the issue is currently receiving attention. You will be contacted once its resolved. Kindly be patient. Apologies.

alex110:
Can L.G.A identification certificate be used in doing welcome back

Hi alex110, Kindly note that Valid Means of Identification for welcome back include ONLY:

1. International Passport
2. Valid National Driver’s License
3. National Voters Card
4. National Identity Card
5. NIMC Slip
6. Police and Military Identity Card
7. Valid Student Identity Card
8. Sworn Affidavit

Marvel1206:
Hi JideSM

I subscribed to mtn weekly plan with *131*105# and 1000 naira was deducted from my account whereas I wasn't credited with the mb.

08103949377 is the number

Hi Marvel1206, so sorry for the inconvenience. The issue has been resolved. Please dial *131*4# to check your data balance. Regards

geegee13:
Hello Jide,

I subscribed for one week data plan on my pulse line and 1000 naira was deducted from my credit balance but the data has not reflected on my data balance.

Its been over 24hrs already ànd the 1000naira credit hasn't been returned nor the data credited. Kindly assist. Thanks.

Hi geegee13, apologies for the inconvenience you may have experienced. Kindly send your mobile number via E-mail message for checks. Regards

unique545:
please can one re-register an already registered SIM if a wrong detail is used in d first registration

Hi unique545, yes please. Kindly visit the nearest MTN Walk-in centre for assistance. Regards

Benirose:
Hello,

I used MyMtnApp to transfer #5,000 airtime on Wednesday 29th 2018. It wasn't successful, the airtime was deducted and has not been refunded since then.

I have also made several calls but the agents seem clueless. Can you please look into this?

Hi Benirose, so sorry for the inconvenience. Please send your mobile number via email message to enable me look into this. Regards

Naruto2:
Hi, Jide I have been sending you emails but no reply..

Hi Naruto2, please check your email.

Whistleblower2:


What is the validity period for MTN VTU BONUS?

Hi Whistleblower2, the bonus is no longer applicable. Regards

salegella:
Hello @jideSM,
I tried to recharge my line through VTU. in the process I recharged a wrong number instead of my number. Is there anything you can do about it? Please help!

Hi salegella, apologies for the inconvenience. Kindly send your mobile number, wrong number, amount and reference ID via E-mail message to enable look into it. Regards

breadtom:
Hello jide,
I noticed that my data don't last more than a week anytime I subscribed. I have been quiet for sometime ,but this has gotten to the level that I can no longer absolve and that's the reason why i am here to lodge my complaint.Kindly look into this and remember I have been your loyal customer for the past 13yrs .

Hi breadtom, so sorry for the inconvenience. Kindly provide your mobile number and device type via the E-mail message to enable me assist. Regards

kilogan:
Happy New Month to all in the House!!
Pls Mr. Jide I need you to come to my rescue my man line has DND provisioned on it and it blocking all my third-party SMS I have tried deactivating it severally but to no avail o, as I can't access bulk sms anymore pls what can I do now?, And is it possible to help me out in getting some of the hanging message as there is a particular important message that was sent to the line yesterday which is still less than 24hrs through bulk sms I need you to help me access it. Thank you.

Hi kilogan, happy new month to you too. Have you tried sending ALLOW to 2442 to deactivate the DND service? if yes, i'll appreciate if you can send me your mobile number via the E-mail message to enable me look into this. Regards

symbianDON:
for about a week or more now mtn has wickedly being throttling my hard earned data! no matter how I try my speed never exceeds 40kb per second!!! legitimate mtn data I paid for!!!! of what use is data when you can browse and download contents at reasonable speeds?? if there's any mtn agent here please contact me let's resolve this amicably before what happened in 1924 repeats itself o

Hi symbianDON, I wish to inform you that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed and resolved. I'll appreciate if you can send your mobile number via E-mail message to enable me run a check. Regards

Naruto2:

Sorry which email

Just click on my profile then select Send E-Mail Message To JideSM

ddjay:
hi,this problem is strange, when i browse, mtn usually bill me from my call bonus,then when the call bonus finishes, then billing continues from data Bundle

Hi ddjay, Bonus airtime takes priority over active Data bundle. All chargeable activities (data,sms,calls) are billed first from bonus airtime. Please send your mobile number via E-mail message if you need more clarification.

vitmax:
Good day, please how do I activate my voice mail??
The normal route ain't working

Hi vitmax, the service is no longer available. Regards

Naruto2:
I used to receive 4g on my tecno cx but now it doesn't show only 3g. What should I do.

Hi Naruto2, so sorry for the inconvenience. Please provide your mobile number via E-mail message for checks. Regards

Horduncee:
Morning here. Please, I have a sim that I can't cut into nano. If I do, I'll cut out the sensitive part. Now, I think I have to retrieve the sim. Unfortunately, I don't have any valid id card. So now, my question is what kind of affidavit do I need?

Hi Horduncee, Please visit the nearest MTN Walk-in centre to retrieve the line. The requirements for Welcome back include:
1. A Welcome Back Form (to be filled in the office)
2. SIM certificate (PUK Number)
3. Three (3) frequently-dialed numbers
4. Valid means of Identification
5. Correct SIM registration details

Kindly note that Valid Means of Identification for welcome back include:
1. International Passport
2. Valid National Driver’s License
3. National Voters Card
4. National Identity Card
5. NIMC Slip
6. Police and Military Identity Card
7. Valid Student Identity Card
8. Sworn Affidavit

Cutiekatty:
How do i send data to another mtn user?

Hi Cutiekatty, please visit https://mtnbusiness.com.ng/sme/datashare/faqs for details on MTN SME Data Share

ZenithDan:
Hello Uncle Jide, welldone for the job well done here. To my point, please my line 08061506333, Is requesting for It's PUK, and have misplaced my Sim pack for long, kindly help me to retrieve the PUK SIR, 08061506333. God bless you sir

Hi ZenithDan, i apologize for the inconvenience. Kindly send an alternative mobile number i can reach you for assistance. Regards

CeeteeBoii:
JideSM ,

Has MTN stopped the welcome back offer already or is it a scam to get people to start using your sh*t network again?

I recharged on a Sim I haven't used for more than 7months but I wasn't given any bonus.

Well,the sim card is back on another indefinite suspension.

Hi CeeteeBoii, so sorry for the inconvenience. Kindly send the affected mobile number via E-mail message to enable me assist. Regards

krattoss:
hello dear.. Please this recent mtn mpulse plan. Please explain more on it..

Can the data caps be used to access every other websites?

And why am I getting invalid parameter whenever I want to subscribe?

08105968079.

Hi krattoss, no please. You can only access the contents on the mpulse website. In addition, the mobile number you provided is currently on PULSE and NOT MPULSE. Simply dial *344*1# or send mpulse to 131 to migrate to MPULSE. Regards

dyydxx:
Hi JideSm

So i bought my sim already registered. Now I want to change the ownership to my name, what should I do?

Hi dyydxx, please visit the nearest MTN walk-in centre for assistance. Regards

Erudite01:
For the pass one week i will be contacted shortly.

Please do something about the issue i can't browse using my account balance and you know it is not easy to be subscribing for midnight bundle almost everyday just because of little things to check out

Hi Erudite01, as discussed kindly activate any of our data bundle plans. See link : https://mtnonline.com/data-plan

Johnnyessence:
Mtn customers and subscribers should please help me out here. Your night plan isn't working on my phone, please i need help. I'm on mtn pulse please. i have dialed *406# and also i select 4, still it doesn't work, please help.

Hi Johnnyessence, i'm truly sorry for the inconvenience you may experienced. I would like you to know that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed and resolved. I'll appreciate if you can send your mobile number via E-mail message to enable me run a check. Regards

Y'ello, thank you for contacting us. Please note that Affidavit is simply a narration of a true story by its maker. It is expected to capture the purpose it is intended to serve or correct. Simply get one that will capture the purpose stated below for our acceptance.

Horduncee:
Morning here. Please, I have a sim that I can't cut into nano. If I do, I'll cut out the sensitive part. Now, I think I have to retrieve the sim. Unfortunately, I don't have any valid id card. So now, my question is what kind of affidavit do I need?