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Nairaland Forum / Science/Technology / Computers / Windows Error "i Need Help" (1323 Views)
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Windows Error "i Need Help" by WafiJoe(m): 9:52am On Feb 20, 2010 |
I have a problem with my system, if i boot my pc, it will come up to windows level, display all desktop icons (i mean my files on desktop), after that the system will freeze. Windows will then report an error message "The exception unknown software exeption (0xCOOOOOd) occurred in the applicational locatin ox78138a8c; click 'ok' to terminate the programme, click on 'cancel' to debug the programme". When I click on 'ok', the desktop icon will disappear, and the system will be on a stand still (not responding). Then the only option is to remove power because windows will not even been able to shut down. While when I click on 'debug', Windows will report that "the instruction at 0x78138a8c reference memory at 0x78138a8c. So if i click on ok windows will report that "the memory could not be written (tpsrv.exe)" |
Re: Windows Error "i Need Help" by denzel2009: 12:01pm On Feb 20, 2010 |
It looks like you have spyware/virus infection on the computer. What is the OS on the computer? If you can enter safe mode your problem is solved, if not its more technical. As soon you switch on the comp. try pressing F8 key continuously to go into safe mode. Let's knw if you are able to get in. |
Re: Windows Error "i Need Help" by WafiJoe(m): 12:31pm On Feb 20, 2010 |
ok, thanks, i will try that, but if i get into safe mode, what am i gon do from there? |
Re: Windows Error "i Need Help" by denzel2009: 12:41pm On Feb 20, 2010 |
You then use the arrow keys to move to Safemode with networking i.e if you can connect to internet on the comp. Then, you download this http://www.filehippo.com/download_malwarebytes_anti_malware/ Scan the computer with it and your problem is solved. or if you cannot connect to internet on the infected computer, you have to use another computer to download and burn the .iso image of this http://www.free-av.com/en/products/12/avira_antivir_rescue_system.html and boot your system with it. Its quite easy. |
Re: Windows Error "i Need Help" by WafiJoe(m): 12:45pm On Feb 20, 2010 |
Thanks, but it sound a lil bit complicated, I mean burning the iso image of that, i dont really get that. Please help throw some light on that |
Re: Windows Error "i Need Help" by denzel2009: 12:58pm On Feb 20, 2010 |
Ahh sorry when you burn cds, there are some cd burning software that will burn a cd in such a way that it will be able to boot computers that is what is called .iso Here is one of the softwares http://download.cnet.com/PowerISO/3000-2646_4-10439118.html?tag=mncol;pop If you instal this on your computer, you will be able to create a cd capable of booting the infected computer. Just to let you knw that you just need to have a cd drive on your computer,it doesnt matter if its not a dvd writer. Just do a little read about it. |
Re: Windows Error "i Need Help" by deji2009(m): 1:04pm On Feb 20, 2010 |
WafiJoe: Dear Wafijoe, Thanks for your recent enquiry, the advice you were given was absolutely perfect. However you may wish to carry out more diagnostics to narrow down the cause. I take no panda security installed ? if it is simply go to control panel or use google to find out how you can uninstall panda software. I take you don't have norton or limewire installed ? if it is could you please remove them as well then test. Afterwards press control + alt+ delete go to task manager then processes look for tpsrv.exe and try ending the process. you can do this first before you do the above doesn't matter. Next time we would appreciate you telling us make and model of your computer, this is to speed and guarantee tec replies. Good luck ! |
Re: Windows Error "i Need Help" by deji2009(m): 1:07pm On Feb 20, 2010 |
he exception unknown software exeption (0xCOOOOOd) occurred in the application location highlighted in bold is a clue as to what the problem is. an application is causing conflicts somewhere as a result your computer was very slow. best bet is to follow denzel advice boot to safe mode by pressing f8 repeatedly none stop then uninstall those programmes i ask you to and give us feedback Good luck ! |
Re: Windows Error "i Need Help" by denzel2009: 1:13pm On Feb 20, 2010 |
Thanks Deji, I have never seen anyone who derives joy in helping people like you do. I wish you all the best in what you do. Cheers! |
Re: Windows Error "i Need Help" by deji2009(m): 1:19pm On Feb 20, 2010 |
Thank you denzel we are all one and need to go the extra mile to make things happen whether it work or not. @ least we try. i have read your post and i must they are brilliant. Happy weekend ! ![]() |
Re: Windows Error "i Need Help" by deji2009(m): 1:35pm On Feb 20, 2010 |
WafiJoe: Any update on the diagnostics you were advice |
Re: Windows Error "i Need Help" by WafiJoe(m): 4:25pm On Feb 20, 2010 |
Thanks Sir, Sry about no update, the pc is at home, i will I am gathering the information you guys have giving into and i am trying to download those software, so i will try them as soon as I get home. Thanks Deji and Denzel you are the best |
Re: Windows Error "i Need Help" by WafiJoe(m): 4:30pm On Feb 20, 2010 |
Please can I use an avira antivirus cd, if i can it is ok, i am still trying to download avira from the link. Thanks for your concern |
Re: Windows Error "i Need Help" by WafiJoe(m): 5:28pm On Feb 20, 2010 |
Sorry about the previous post, I have succeed in downloading the file, I will try your suggestions as soon as I get home |
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