Inception:


I think replacing the oil pump was a wrong( and expensive) move, If oil pressure was not first checked using a pressure gauge and compared with values from the FSM.
More like throwing parts at the problem.

How are you sure the oil pressure sensor is not defective? Wiring continuity? etc? were these checked first? Infact this should been checked first.

As the engine was disassembled, was the crankshaft bearing clearances checked to be sure clearances was within spec? remember, this is what gives pressure, not the pump. The pump provides flow.

9icetoo:

Nawa. This matter get as e be. Oil pressure light still on? The vehicle shouldn't have left the workshop with that light still on.

This motor sha.
Even the VSA has not been sorted.

OP, check your battery first. If you have another car and the battery is new, swap it with the one in this mdx. The mdx is known to throw a lot of warning lights when it's battery gets old. This is an inexpensive attempt to rule out an issue.

If the warning lights come back, then ....

9icetoo:

But we drive Honda abi?

emmyN:


I could have sworn you deactivated, or is it possible to reactivate again on nairaland?

Radautoworks, I think the WhatsApp issue should be looked into. It could help customers if there is an official WhatsApp line for communication that is duly attended to. That's if it does not go against company policy. Remember I have made this request before.

radautoworks:


Alright, NOW I'm going to talk.

First, have YOU spoken to Glen about the repairs after pickup? Because he spent a LOT of time with your wife explaining what was going on. Below in the additional work he did personally on your vehicle. Some of it he wouldn't have recommended if you were paying for the work but he did it because he wanted to make it up to you.

What my staff and I don't understand is you never say anything when you are not satisfied but drive home and then write a report on Nairaland. Why don't you say something when you are there? Everytime Blessing calls to explain something to you, you tell her to talk to your wife when it's obvious that she doesn't understand what we are talking about. Then you take third party information and post it here.


1) there was no blue smoke from the exhaust the first time OR the second time the car left the shop. I already posted a video of when you brought the car back, no blue smoke. I will be posting the video of the car right before it was given to your wife.

2) the check engine light is on because of an oxygen sensor (which was explained to your wife). The oxygen sensor was on the original diagnosis scan (feel free to check the video). You didn't supply the part, we didn't change it.

3) Glen explained to your wife why the pressure light was still on. This was a common problem with that year. Your vehicle does not have the system upgrade required to get rid of the lights. The repairs causing the lights were done but the upgrade is a Honda dealer thing which we cannot do. He was going to follow up about if we could find a way to remove the light. Please see the TSB below. The only part not done was the circled last step. Again, this was explained in detail to your wife.

4) I don't know if that happened but I will take your word for it and apologize. A lot was done on your vehicle and I concede it could have been forgotten.

5) we didn't know about any strange noise and we're focused on your primary complaint.

6) like I previously said, old and new parts sometimes take some time to mesh especially when you are using tokunbo parts. That's part of why Glen kept running it and taking it on test drives to make sure nothing else happened due to the extensive work done. And, according to you, the noise has stopped.

7) despite the fact that one or two of your recurrent issues were caused by defective parts supplied to us, contrary to company policy we did not charge you to redo the work because of the previous poor communication on our part.

8 ) You bought this vehicle for about 400k if I remember correctly. When you did, you knew it had extensive issues. We did extensive work to make the car road worthy (which we maintain it is). For this work, we charged about 200k.

You currently have a road worthy car for dirt cheap with a 90 day warranty on labor and 1 year on parts you did get from us. In my opinion, it would not be the best move to sell the vehicle but you do you.

I believe that we have gone above and beyond to satisfy you. At this point, all I can do is apologize if you feel your car is not brand new, request you take it to another shop with no knowledge of any of the work done so far on it and get their opinion on the health of your vehicle. We stand by the work done on your vehicle.

radautoworks:


Alright, NOW I'm going to talk.

First, have YOU spoken to Glen about the repairs after pickup? Because he spent a LOT of time with your wife explaining what was going on. Below in the additional work he did personally on your vehicle. Some of it he wouldn't have recommended if you were paying for the work but he did it because he wanted to make it up to you.

What my staff and I don't understand is [s]you never say anything when you are not satisfied[/s] but drive home and then write a report on Nairaland. Why don't you say something when you are there? Everytime Blessing calls to explain something to you, you tell her to talk to your wife when it's obvious that she doesn't understand what we are talking about. Then you take third party information and post it here.


1) there was no blue smoke from the exhaust the first time OR the second time the car left the shop. I already posted a video of when you brought the car back, no blue smoke. I will be posting the video of the car right before it was given to your wife.

2) the check engine light is on because of an oxygen sensor (which was explained to your wife). The oxygen sensor was on the original diagnosis scan (feel free to check the video). You didn't supply the part, we didn't change it.

3) Glen explained to your wife why the pressure light was still on. This was a common problem with that year. Your vehicle does not have the system upgrade required to get rid of the lights. The repairs causing the lights were done but the upgrade is a Honda dealer thing which we cannot do. He was going to follow up about if we could find a way to remove the light. Please see the TSB below. The only part not done was the circled last step. Again, this was explained in detail to your wife.

4) I don't know if that happened but I will take your word for it and apologize. A lot was done on your vehicle and I concede it could have been forgotten.

5) we didn't know about any strange noise and we're focused on your primary complaint.

6) like I previously said, old and new parts sometimes take some time to mesh especially when you are using tokunbo parts. That's part of why Glen kept running it and taking it on test drives to make sure nothing else happened due to the extensive work done. And, according to you, the noise has stopped.

7) [s]despite the fact that one or two of your recurrent issues were caused by defective parts supplied to us,[/s] contrary to company policy we did not charge you to redo the work because of the previous poor communication on our part.

8 ) [s]You bought this vehicle for about 400k if I remember correctly. When you did, you knew it had extensive issues. We did extensive work to make the car road worthy (which we maintain it is). For this work, we charged about 200k.[/s]

You currently have a road worthy car for dirt cheap with a 90 day warranty on labor and 1 year on parts you did get from us. In my opinion, it would not be the best move to sell the vehicle but you do you.

I believe that we have gone above and beyond to satisfy you. At this point, all I can do is apologize if you feel your car is not brand new, request you take it to another shop with no knowledge of any of the work done so far on it and get their opinion on the health of your vehicle. We stand by the work done on your vehicle.

P.S: if you decide to sell it, bring it to us, we are pretty sure a buyer will jump on it.

Crocif:


Hi,

I struck out areas that are demonstrably false. I will not bring myself to that level and argue about them.

Secondly, you do not owe me an apology and Glen need not go out of his way to make it up to me. We had a business transaction and I got the short end of the stick. It happens. Water under the bridge.

Thirdly, I explained in detail to one of your management staff on-site why I would prefer not to deal with Blessing. To put it simply...she was rude.

PS: I told you from the beginning I would do a review here and I am surprised at the way you handle customer confidentiality. My number plate is all over the place etc. Now I am thinking coming to your organisation was a huge mistake.

radautoworks:


Apologies! I thought I removed all identifying information.

Crocif:


Again...water under the bridge.

I wouldn't have mentioned it if you had not tied a name to the number plate.

PS: None of my business but I would strongly recommend that you pay more attention. Some things I witnessed (I will not share here) indicates some customer dissatisfaction. Maybe Glen already spoke to you about one of such episodes. I do not think you should take those lightly. You have explained the business model and as I mentioned, I am truly intrigued and want you to succeed. I wish you well.

Will continue my journey to find out what's wrong with the vehicle. On a lighter note, I am wondering how a smart lady like you could believe the vehicle was purchased for N400k and you believed. Lol. Amazing.

radautoworks:


Apologies! I thought I removed all identifying information. It has been fixed.

About Blessing, she is consistently our auto assistant with the highest customer satisfaction rating on attitude so I'm shocked by this statement and frankly find it hard to believe but not all personalities get along so I will defer judgement.

About the struck out portions, they are documented on video so I'm not sure why you say they are false. As you say, no need to argue. I still urge you to take it to a neutral shop for an assessment on the car's health. You previously stated you are not auto savvy and I think you are approaching car repair from the same angles as computer/electronic repairs. They are not. You need an independent review from elsewhere about the car's condition to assuage your fears.

Also, I stand corrected. I mis-remembered a statement of yours. Apologies for the incorrect statement.

And whether your accept it or not, I apologize again for how you feel

radautoworks:
come on now. Really? All done

Read my full response above

Crocif:


You do not need to apologise.

I am a bit of a tough cookie. So, don't worry about my feelings. Like I said it is business.

PS: On Glen given all to make-up. Ask him, when he used his personal oil switch for my vehicle I asked him not to. I had to go buy my own. So you know, I purchased ALL the items your technicians required of me. You mentioned a sensor, I do not recall anyone spoke about that. What I remember was someone talking about something (don't know the name) around where the driver airbag is. Said I need not change it so I left it.

I am now getting into a he/she/they said argument. I don't want to do this.

radautoworks:


Alright, NOW I'm going to talk.

First, have YOU spoken to Glen about the repairs after pickup? Because he spent a LOT of time with your wife explaining what was going on. Below is the additional work he did personally on your vehicle. Some of it he wouldn't have recommended if you were paying for the work but he did it because he wanted to make it up to you.

What my staff and I don't understand is you never say anything when you are not satisfied but drive home and then write a report on Nairaland. Why don't you say something when you are there? Everytime Blessing calls to explain something to you, you tell her to talk to your wife when it's obvious that she doesn't understand what we are talking about. Then you take third party information and post it here.


1) there was no blue smoke from the exhaust the first time OR the second time the car left the shop. I already posted a video of when you brought the car back, no blue smoke. I will be posting the video of the car right before it was given to your wife.

2) the check engine light is on because of an oxygen sensor (which was explained to your wife). The oxygen sensor was on the original diagnosis scan (feel free to check the video). You didn't supply the part, we didn't change it.

3) Glen explained to your wife why the pressure light was still on. This was a common problem with that year. Your vehicle does not have the system upgrade required to get rid of the lights. The repairs causing the lights were done but the upgrade is a Honda dealer thing which we cannot do. He was going to follow up about if we could find a way to remove the light. Please see the TSB below. The only part not done was the circled last step. Again, this was explained in detail to your wife.

4) I don't know if that happened but I will take your word for it and apologize. A lot was done on your vehicle and I concede it could have been forgotten.

5) we didn't know about any strange noise and we're focused on your primary complaint.

6) like I previously said, old and new parts sometimes take some time to mesh especially when you are using tokunbo parts. That's part of why Glen kept running it and taking it on test drives to make sure nothing else happened due to the extensive work done. And, according to you, the noise has stopped.

7) despite the fact that one or two of your recurrent issues were caused by defective parts supplied to us, contrary to company policy we did not charge you to redo the work because of the previous poor communication on our part.

8 ) You bought this vehicle for about 400k if I remember correctly. When you did, you knew it had extensive issues. We did extensive work to make the car road worthy (which we maintain it is). For this work, we charged about 200k. This is exclusive of the 119k worth of work in picture 3 below that we did not charge you for.


You currently have a road worthy car for dirt cheap with a 90 day warranty on labor and 1 year on parts you did get from us. In my opinion, it would not be the best move to sell the vehicle but you do you.

I believe that we have gone above and beyond to satisfy you. At this point, all I can do is apologize if you feel your car is not brand new, request you take it to another shop with no knowledge of any of the work done so far on it and get their opinion on the health of your vehicle. We stand by the work done on your vehicle. You still have your 90 day labor warranty on work done and 1 year on any parts purchased from us.

Now we leave the public to form their opinions.

P.S: if you decide to sell it, bring it to us, we are pretty sure a buyer will jump on it.

Inception:


Was this really necessary?

Kind of beneath you.

radautoworks:
which part?

Inception:


Disclosing the purchase price of the vehicle in a public forum without the owner's consent (which he has countered as false anyway). I think that should not concern this discourse from a professional standpoint.

It looks like you were trying to score a cheap point with that.

P.S. That is not for you to decide for him. Your scope is to get his vehicle fixed, not to evaluate the current residual vehicle of the car.

He would have gone to cars45 for that

radautoworks:
you misunderstand. I thought he had previously said on the forum that's what he bought it for. That's why I included the screenshot of his post which I misunderstood and apologized. There was no breech of confidentiality as he has never discussed his purchase price with us. Also, I was offering a professional opinion not deciding for him. Anyway sha, I really want him to get a second opinion (preferable the dealership's opinion) on the state of health of the car. Abi you wan check am?

Inception:


Your intention was what i was calling out. You know what you did there.

He did not ask for your 'professional opinion'. And heck, not in a public forum!

Apologizing was a good save.

Not interested.

chronos00:
I have to say, Radautoworks, I really didn't expect this to be an 8 page thread. I just figured all would be sorted out satisfactorily and everyone would just move on.

Kinda surprised, and not in a good way, that this matter is still raging.

radautoworks:
you and me both.

chronos00:


Don't you guys have access to high end tools with official Honda support? To resolve the persistent oil level warning light, I mean.
Because while it may sound great to say that the underlying issue has been fixed, seeing that light constantly will always cause the gentleman palpitations.

chronos00:


Don't you guys have access to high end tools with official Honda support? To resolve the persistent oil level warning light, I mean.
Because while it may sound great to say that the underlying issue has been fixed, seeing that light constantly will always cause the gentleman palpitations.

EgunMogaji2:
Part of my retirement scheme was opening an American styled auto repair shop in Ibadan.

Fast forward a few years later Madam opened her shop and I was delighted because sourcing non fake parts issue was resolved.

All along I was understudying Gazzuzz too and reading on customer feedback.

After this thread let me announce here and now that I EgunMogaji will not be repairing vehicles in Nigeria.

Automobile is my hobby and I’ll still be involved till my last breadth so all I’ll do is import specific vehicles and accessories.

I’ll just go and open certification deposits in Ghana instead of this stress.

Jeeezzzuzzz.

PS: Sone vehicles are better off stripped for parts no matter how good they look.

radautoworks:


Hello,

I'm sorry but we will not be adopting WhatsApp at this time. We think phone and particularly email are great for sending price quotes and diagnoses and a great documented way of receiving customer approval so there is no ambiguity.