Re: How Do I Recover My Money From Union Bank? by diqru: 5:36am On Apr 26, 2022 |
Go to the bank with police. Log an allegation against them. They won't have option than to work on it for you. I tried it once and it worked out 1 Like |
Re: How Do I Recover My Money From Union Bank? by Caseywilliams(m): 5:44am On Apr 26, 2022 |
4teenblaq: Start going to the branch everyday and complain until they get tired of you, then they will have no option than to refund you your money...
Don't give them breathing space. Same reason i left my union bank account to be dormant. Mine was getting to almost a week before it was resolved, after I made a withdrawal request of 40k..the ATM counted the money but was unable to dispense the cash too. This happened at one of their branch at Ariaria int'l market. Op look at what i was told to do then coz social media is too powerful for them. Go to same twitter compose a detailed description about the said failed transaction with receipts as evidence so it doesn't look like you're goofing around. Tag all the necessary organizations like, CBN, EFCC, ICPC, including union bank...make it look like they have gotten your complaints severally but keep acting like they're unwilling to reverse your money. Ask your followers help you retweet the said Tweet and if the tweet blows up you might get your money back asap coz CBN policy stated that all failed electronic transaction should be reversed at the maximum of should be 7 days failure to do so attracts a penalty. Hope this helps |
Re: How Do I Recover My Money From Union Bank? by Tuns20(m): 5:45am On Apr 26, 2022 |
xcelpro: Good day Nairaland. Please how do I recover my money from Union Bank? On 19th April 2022, I went to use their ATM at about 8:10 a.m and I was debited N20k without cash dispense because the machine went off while counting the money due to power failure from the bank's generator house. After 24hrs I went to their branch to lay a compliant and they acknowledged the dispense error and started that it will be reversed after 24hrs which did not happen. I called their customer care line 2 days later and one of their agent told me that it will be reversed after 24hrs and that she has sent It for manual reversal. Despite this I didn't get the reversal.
I again went to the bank last week Friday, 23rd April and the customer service apologized that it must be reversed that day which did not still happen. I chatted them up on Twitter, and they claim that it has been reversed, and after proving that nothing has been reversed they stopped responding to my messages on Twitter. I sent them a mail and they didn't respond till yesterday, where they stated that the issue will be resolve within 48 hours. Nothing has happened yet. I tried calling their their customer service now and I noticed that I can no longer reach them with my two lines, probably they blocked my line.
P.s; I am fully aware that they have breached their obligation in respect to banker-customer relationship and that I would be entitled to damages if I sue them for this. But the truth is, instituting a legal action now would be too expensive for me coupled with the litigation process.
Please what do you suggest I do apart from litigation? Go to twitter..tweet your complains..Tag CBN and your bank together to that effect..You’ll get your money as soon as possible..Try it..it works.. 1 Like |
Re: How Do I Recover My Money From Union Bank? by Emdee590(m): 5:45am On Apr 26, 2022 |
olopolo2k: This issue is a very simple one, I worked in union Bank and other banks for years before settling down for personal business. If your complaint is as stated, do a letter to union bank address it to head of internal control with a copy to inspection department and CBN dispute resolution department. You will get your money in three days How do we do this ? Give template please |
Re: How Do I Recover My Money From Union Bank? by ovundakelvin(m): 5:48am On Apr 26, 2022 |
Pogba 'leaves Man United WhatsApp group after receiving two contract offers' 4 hours ago / autty Manchester United midfielder Paul Pogba has reportedly told his teammates he will be going at the end of the season and also left the squad’s WhatsApp group.
Interim manager Ralf Rangnick confirmed that Pogba is out for the rest of the season after picking up an injury early on in the 4-0 defeat at Liverpool last Tuesday.
The 29-year-old's current contract expires at the end of the season and United's £89million club-record signing looks certain to leave Old Trafford for a second time on a free transfer.
According to the Daily Mirror, Pogba has told team-mates he is on his way this summer, and is even said to have left the WhatsApp player group the squad uses to stay in touch.
He has also received two contract offers amid interest from Real Madrid and PSG.
It comes a few days after Pogba said that his career with Manchester United is 'not over' despite Rangnick's comments.
Pogba went off with an injured calf inside the first 10 minutes of United's 4-0 humbling at Anfield.
He was the subject of a smattering of jeers from the away supporters section following the booing he received at Old Trafford against Norwich.
As he made his way towards the tunnel after the full-time whistle, Pogba held his hand by his ear towards the direction of the Stretford End. |
Re: How Do I Recover My Money From Union Bank? by pretydiva(f): 5:48am On Apr 26, 2022 |
Amuluonyenaego: Report them to CBN e get why. Pls can you help with CBN email? Same thing happened to me since 11th of this month, and up till now no reversal has been made |
Re: How Do I Recover My Money From Union Bank? by duduade: 5:49am On Apr 26, 2022 |
Kazeem47: That's how FCMB took more than six month just to reverse my 6k.I disturbed their life with different E-mails and Whatsapp messages everyday.Thank God their branch is trekable from my place,I am always the first person their customer care use to attend to because I always go there very early in the morning and always shouting at them inside the bank. keep disturbing them,they will refund you. Looool You try my brother |
Re: How Do I Recover My Money From Union Bank? by ovundakelvin(m): 5:52am On Apr 26, 2022 |
Los Blancos on the verge of conquering Spain - How many titles have they won? an hour ago / autty Carlo Ancelotti's men just need one point to seal La Liga title...
Real Madrid are on the brink of another La Liga win as they currently sit comfortably on the top of the league table with 78 points from 33 games. In their last match against Osasuna, the Los Blancos came out with flying colours winning the tie 3-1.
They currently have a 15-point lead over second-placed Barcelona. Whereas their city rivals in Atletico Madrid and Sevilla are 17 and 15 points apart from the league leaders respectively.
FC Barcelona have lost their last two home games in the league which has further eased the task of Carlo Ancelotti's men. Now they just need one point to wrap up the league title. They could very well do that in front of their home fans at the Santiago Bernabeu when they host Espanyol on April 30.
The Spanish top-division league was organised for the first time in 1929. In that season, Madrid lost out the league title to FC Barcelona by just two points. They had to wait three years to win their first league title in 1931-32. Manuel Olivares was the top scorer for the Whites with 11 goals in 18 matches.
Real Madrid have won 34 league titles so far. However, they could very well win the 35th on April 30 if they do not lose to Espanyol. They have the most La Liga titles, followed by FC Barcelona with 26. Whereas, their city rivals in Atletico Madrid have 11 to their name. |
Re: How Do I Recover My Money From Union Bank? by SURElee(f): 5:53am On Apr 26, 2022 |
xcelpro: Good day Nairaland. Please how do I recover my money from Union Bank? On 19th April 2022, I went to use their ATM at about 8:10 a.m and I was debited N20k without cash dispense because the machine went off while counting the money due to power failure from the bank's generator house. After 24hrs I went to their branch to lay a compliant and they acknowledged the dispense error and started that it will be reversed after 24hrs which did not happen. I called their customer care line 2 days later and one of their agent told me that it will be reversed after 24hrs and that she has sent It for manual reversal. Despite this I didn't get the reversal.
I again went to the bank last week Friday, 23rd April and the customer service apologized that it must be reversed that day which did not still happen. I chatted them up on Twitter, and they claim that it has been reversed, and after proving that nothing has been reversed they stopped responding to my messages on Twitter. I sent them a mail and they didn't respond till yesterday, where they stated that the issue will be resolve within 48 hours. Nothing has happened yet. I tried calling their their customer service now and I noticed that I can no longer reach them with my two lines, probably they blocked my line.
P.s; I am fully aware that they have breached their obligation in respect to banker-customer relationship and that I would be entitled to damages if I sue them for this. But the truth is, instituting a legal action now would be too expensive for me coupled with the litigation process.
Please what do you suggest I do apart from litigation? Oga, you are talking too much. Go to that bank with all your printed evidence. Then make so much noise, so that customers in the banking hall will be videoing you and while at it go in Facebook live for the world to see. These Nigerian banks lack customer service, and they won't answer you if you don't expose them. Like I said go with all your printed evidence. One Port Harcourt based women trended in Feb or March on social media for dealing with a bank that debited her #150,000. She begged for her money, they include her. When she went there to shout, going on Facebook live right in that banking hall, it even made got to Instablog sef. They finally credited her account with so much apology calls from the bank. Nigerian banks eh. If you are gentle they will scrape your hair. Another lady just last week debited #750,000/was seen on video jumping in the banking hall. Ogbeni, you are too quiet, go and show them shege. And once it is reversed, carry your money and you can close the account. |
Re: How Do I Recover My Money From Union Bank? by pretydiva(f): 5:54am On Apr 26, 2022 |
XploraBen: Sue them or report the bank to CBN via mail. Pls, can you help me with CBN mail? Ecobank has refused to reverse my money for over 2 weeks now |
Re: How Do I Recover My Money From Union Bank? by wolesmile(m): 5:58am On Apr 26, 2022 |
xcelpro: Good day Nairaland. Please how do I recover my money from Union Bank? On 19th April 2022, I went to use their ATM at about 8:10 a.m and I was debited N20k without cash dispense because the machine went off while counting the money due to power failure from the bank's generator house. After 24hrs I went to their branch to lay a compliant and they acknowledged the dispense error and started that it will be reversed after 24hrs which did not happen. I called their customer care line 2 days later and one of their agent told me that it will be reversed after 24hrs and that she has sent It for manual reversal. Despite this I didn't get the reversal.
I again went to the bank last week Friday, 23rd April and the customer service apologized that it must be reversed that day which did not still happen. I chatted them up on Twitter, and they claim that it has been reversed, and after proving that nothing has been reversed they stopped responding to my messages on Twitter. I sent them a mail and they didn't respond till yesterday, where they stated that the issue will be resolve within 48 hours. Nothing has happened yet. I tried calling their their customer service now and I noticed that I can no longer reach them with my two lines, probably they blocked my line.
P.s; I am fully aware that they have breached their obligation in respect to banker-customer relationship and that I would be entitled to damages if I sue them for this. But the truth is, instituting a legal action now would be too expensive for me coupled with the litigation process.
Please what do you suggest I do apart from litigation? Someone created a thread here on how to report your financial institution to CBN. This is the link https://www.nairaland.com/7095940/how-report-financial-institution-cbn |
Re: How Do I Recover My Money From Union Bank? by godliman: 6:01am On Apr 26, 2022 |
4teenblaq: Start going to the branch everyday and complain until they get tired of you, then they will have no option than to refund you your money...
Don't give them breathing space. No he should report them to CBN so he can claim damages. |
Re: How Do I Recover My Money From Union Bank? by geeconnect: 6:13am On Apr 26, 2022 |
Go to the official website of Union bank, obtain their head office email or complains contact. Write a complaints mail to the email indicating the date of transaction, branch and ATM location, the dates of you complained at the branch office with proofs if possible. Remember to state your full details for the account in question and watch as the head office puts everyone concerned on their toes |
Re: How Do I Recover My Money From Union Bank? by BinamRex: 6:22am On Apr 26, 2022 |
Amuluonyenaego: Report them to CBN e get why. This is the best advice. Report them to CBN |
Re: How Do I Recover My Money From Union Bank? by freemi(m): 6:25am On Apr 26, 2022 |
When u ready to collect ur money u will stop that online thing. |
Re: How Do I Recover My Money From Union Bank? by tunjijones(m): 6:28am On Apr 26, 2022 |
iLoveYouToo:
Nigerian bank, Pay interest on withheld funds? ![grin](https://www.nairaland.com/faces/grin.png)
A good phone call to customer service should fix your issue, get your facts together before calling. Man, you shouldn’t have slept on it this long, November last year seems like an eternity.
They must hear you las las, I just hope say you no go naked for banking hall that day. Lol I have gone to the bank already and they are like turning me up and down. Telling me that eco bank doesn't want to release my money. I even went to the eco bank, those ones sent me back to my bank saying the money is not with them. |
Re: How Do I Recover My Money From Union Bank? by skj1377(m): 6:29am On Apr 26, 2022 |
This is your best option. Sterling bank kept my money for 3months till I went on twitter. silibaba:
while writing them on twitter next time, copy CBN, EFCC,FMF,NDIC, ICPC,NIC and thank me later. it wont get to 24hrs, your money will be reversed. |
Re: How Do I Recover My Money From Union Bank? by boldx(m): 6:31am On Apr 26, 2022 |
xcelpro: Good day Nairaland. Please how do I recover my money from Union Bank? On 19th April 2022, I went to use their ATM at about 8:10 a.m and I was debited N20k without cash dispense because the machine went off while counting the money due to power failure from the bank's generator house. After 24hrs I went to their branch to lay a compliant and they acknowledged the dispense error and started that it will be reversed after 24hrs which did not happen. I called their customer care line 2 days later and one of their agent told me that it will be reversed after 24hrs and that she has sent It for manual reversal. Despite this I didn't get the reversal.
I again went to the bank last week Friday, 23rd April and the customer service apologized that it must be reversed that day which did not still happen. I chatted them up on Twitter, and they claim that it has been reversed, and after proving that nothing has been reversed they stopped responding to my messages on Twitter. I sent them a mail and they didn't respond till yesterday, where they stated that the issue will be resolve within 48 hours. Nothing has happened yet. I tried calling their their customer service now and I noticed that I can no longer reach them with my two lines, probably they blocked my line.
P.s; I am fully aware that they have breached their obligation in respect to banker-customer relationship and that I would be entitled to damages if I sue them for this. But the truth is, instituting a legal action now would be too expensive for me coupled with the litigation process.
Please what do you suggest I do apart from litigation? Send an email to cbn consumer protection: cpd@cbn.gov.ng Also locate the office of consumer protection council (FCCPC) closest to you |
Re: How Do I Recover My Money From Union Bank? by Mayng01(m): 6:33am On Apr 26, 2022 |
Union bank! Does it still exist? |
Re: How Do I Recover My Money From Union Bank? by Ajimusty2: 6:35am On Apr 26, 2022 |
but wait,atm machine no dey use the same light with bank o.it has about 6 inverter batteries to itself[pending on the number of machines] so how that one take happen?and if thats what really happened how were you able to get back your atm card? the story no clear. 1 Like |
Re: How Do I Recover My Money From Union Bank? by Austin4lif: 6:36am On Apr 26, 2022 |
xcelpro: Good day Nairaland. Please how do I recover my money from Union Bank? On 19th April 2022, I went to use their ATM at about 8:10 a.m and I was debited N20k without cash dispense because the machine went off while counting the money due to power failure from the bank's generator house. After 24hrs I went to their branch to lay a compliant and they acknowledged the dispense error and started that it will be reversed after 24hrs which did not happen. I called their customer care line 2 days later and one of their agent told me that it will be reversed after 24hrs and that she has sent It for manual reversal. Despite this I didn't get the reversal.
I again went to the bank last week Friday, 23rd April and the customer service apologized that it must be reversed that day which did not still happen. I chatted them up on Twitter, and they claim that it has been reversed, and after proving that nothing has been reversed they stopped responding to my messages on Twitter. I sent them a mail and they didn't respond till yesterday, where they stated that the issue will be resolve within 48 hours. Nothing has happened yet. I tried calling their their customer service now and I noticed that I can no longer reach them with my two lines, probably they blocked my line.
P.s; I am fully aware that they have breached their obligation in respect to banker-customer relationship and that I would be entitled to damages if I sue them for this. But the truth is, instituting a legal action now would be too expensive for me coupled with the litigation process.
Please what do you suggest I do apart from litigation? report to CBN |
Re: How Do I Recover My Money From Union Bank? by integrity16(m): 6:37am On Apr 26, 2022 |
Send a mail to consumer protection department of the CBN, go to the CBN website to get their contact details.
Do this and thank me later. |
Re: How Do I Recover My Money From Union Bank? by Allisgud: 6:42am On Apr 26, 2022 |
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Re: How Do I Recover My Money From Union Bank? by Aliii(m): 6:45am On Apr 26, 2022 |
If you are a union bank customer then ,they are all mad I see no reason why they can't do manual reversal after several complain ..if you are customer to a particular bank and you use their machine with their card and you are debited they can reverse there and now if you complain ,although transaction as such are treated on merit because reconciliation comes the next day ..if the machine couldn't do automatic reversal within then and 24hrs then ,manual reversal is being done ...guy go to the particular branch and cause mayhem shout at the top of your voice is your right ,they are being wicked to you...na your gentility them won use take play with you . 1 Like |
Re: How Do I Recover My Money From Union Bank? by Gbeng30(m): 6:45am On Apr 26, 2022 |
My brother, this is Nigeria if you want to get your money back go back there and create scene, go there shout, make noise... You can even take one or two of friends there to do live video on social media... If you do all this things they will refund your money... |
Re: How Do I Recover My Money From Union Bank? by Gbeng30(m): 6:45am On Apr 26, 2022 |
Gbeng30: My brother, this is Nigeria if you want to get your money back go back there and create scene, go there shout, make noise... You can even take one or two of friends there to do live video on social media... If you do all this things they will refund your money... |
Re: How Do I Recover My Money From Union Bank? by treatise: 6:49am On Apr 26, 2022 |
xcelpro: Good day Nairaland. Please how do I recover my money from Union Bank? On 19th April 2022, I went to use their ATM at about 8:10 a.m and I was debited N20k without cash dispense because the machine went off while counting the money due to power failure from the bank's generator house. After 24hrs I went to their branch to lay a compliant and they acknowledged the dispense error and started that it will be reversed after 24hrs which did not happen. I called their customer care line 2 days later and one of their agent told me that it will be reversed after 24hrs and that she has sent It for manual reversal. Despite this I didn't get the reversal.
I again went to the bank last week Friday, 23rd April and the customer service apologized that it must be reversed that day which did not still happen. I chatted them up on Twitter, and they claim that it has been reversed, and after proving that nothing has been reversed they stopped responding to my messages on Twitter. I sent them a mail and they didn't respond till yesterday, where they stated that the issue will be resolve within 48 hours. Nothing has happened yet. I tried calling their their customer service now and I noticed that I can no longer reach them with my two lines, probably they blocked my line.
P.s; I am fully aware that they have breached their obligation in respect to banker-customer relationship and that I would be entitled to damages if I sue them for this. But the truth is, instituting a legal action now would be too expensive for me coupled with the litigation process.
Please what do you suggest I do apart from litigation? Your story seems exaggerated, no corporate entity will block your mobile lines and if your card isn't union Bank card it would take between 5 and 7 working days to be resolved because of its interbank nature. You may send a mail to contactcentre@unionbankng.com; the team is very good in resolution of incidents like this. All the best. 1 Like |
Re: How Do I Recover My Money From Union Bank? by arantess: 6:51am On Apr 26, 2022 |
xcelpro: Good day Nairaland. Please how do I recover my money from Union Bank? On 19th April 2022, I went to use their ATM at about 8:10 a.m and I was debited N20k without cash dispense because the machine went off while counting the money due to power failure from the bank's generator house. After 24hrs I went to their branch to lay a compliant and they acknowledged the dispense error and started that it will be reversed after 24hrs which did not happen. I called their customer care line 2 days later and one of their agent told me that it will be reversed after 24hrs and that she has sent It for manual reversal. Despite this I didn't get the reversal.
I again went to the bank last week Friday, 23rd April and the customer service apologized that it must be reversed that day which did not still happen. I chatted them up on Twitter, and they claim that it has been reversed, and after proving that nothing has been reversed they stopped responding to my messages on Twitter. I sent them a mail and they didn't respond till yesterday, where they stated that the issue will be resolve within 48 hours. Nothing has happened yet. I tried calling their their customer service now and I noticed that I can no longer reach them with my two lines, probably they blocked my line.
P.s; I am fully aware that they have breached their obligation in respect to banker-customer relationship and that I would be entitled to damages if I sue them for this. But the truth is, instituting a legal action now would be too expensive for me coupled with the litigation process.
Please what do you suggest I do apart from litigation? Mine took 5 working days for them to reverse Alternatively you can report to CBN, I saw a thread here yesterday on how to go about that But exhaust all options first including statement of account, 10working days etc |
Re: How Do I Recover My Money From Union Bank? by Ifakiland(m): 6:52am On Apr 26, 2022 |
Brendaniel: I think someone else may have taken the cash from that ATM after you left there, because if the machine was already counting the money, it means the dispensing of money has been approved in its programming and will be dispensed later on, that's why there are cases of people slotting in their cards and before they type anything cash rolls out of it.
However it's not your fault, the bank has to take the responsibility for that, don't go to the bank and be sounding polite with customer care, in present day Nigeria, customer care hardly help people who sound polite, it's either they give you the cash or you receive the alert on your phone before you leave the bank, anything less than that they will know a customer visited their bank, another thing- if any person tells why are you disturbing because of 20k, tell the person to give you the money and the disturbance will stop ...
Money matter is serious matter No lemme change am for you with this your stupid comment.... |
Re: How Do I Recover My Money From Union Bank? by MartinsD12(m): 6:57am On Apr 26, 2022 |
xcelpro: Good day Nairaland. Please how do I recover my money from Union Bank? On 19th April 2022, I went to use their ATM at about 8:10 a.m and I was debited N20k without cash dispense because the machine went off while counting the money due to power failure from the bank's generator house. After 24hrs I went to their branch to lay a compliant and they acknowledged the dispense error and started that it will be reversed after 24hrs which did not happen. I called their customer care line 2 days later and one of their agent told me that it will be reversed after 24hrs and that she has sent It for manual reversal. Despite this I didn't get the reversal.
I again went to the bank last week Friday, 23rd April and the customer service apologized that it must be reversed that day which did not still happen. I chatted them up on Twitter, and they claim that it has been reversed, and after proving that nothing has been reversed they stopped responding to my messages on Twitter. I sent them a mail and they didn't respond till yesterday, where they stated that the issue will be resolve within 48 hours. Nothing has happened yet. I tried calling their their customer service now and I noticed that I can no longer reach them with my two lines, probably they blocked my line.
P.s; I am fully aware that they have breached their obligation in respect to banker-customer relationship and that I would be entitled to damages if I sue them for this. But the truth is, instituting a legal action now would be too expensive for me coupled with the litigation process.
Please what do you suggest I do apart from litigation? Don't relent if you slumber they will eat your money keep disturbing them I had issues with zenith Bank same ATM dispense error it took them a month to resolve it within that one month I send up to 7 messages to them on their Facebook page and twitter constantly until they become tired of Me and release my Money infact I even called them out on Twitter via CBN, customer protection, banks have eaten people's money because of these |
Re: How Do I Recover My Money From Union Bank? by TGM2015: 7:01am On Apr 26, 2022 |
xcelpro: Good day Nairaland. Please how do I recover my money from Union Bank? On 19th April 2022, I went to use their ATM at about 8:10 a.m and I was debited N20k without cash dispense because the machine went off while counting the money due to power failure from the bank's generator house. After 24hrs I went to their branch to lay a compliant and they acknowledged the dispense error and started that it will be reversed after 24hrs which did not happen. I called their customer care line 2 days later and one of their agent told me that it will be reversed after 24hrs and that she has sent It for manual reversal. Despite this I didn't get the reversal.
I again went to the bank last week Friday, 23rd April and the customer service apologized that it must be reversed that day which did not still happen. I chatted them up on Twitter, and they claim that it has been reversed, and after proving that nothing has been reversed they stopped responding to my messages on Twitter. I sent them a mail and they didn't respond till yesterday, where they stated that the issue will be resolve within 48 hours. Nothing has happened yet. I tried calling their their customer service now and I noticed that I can no longer reach them with my two lines, probably they blocked my line.
P.s; I am fully aware that they have breached their obligation in respect to banker-customer relationship and that I would be entitled to damages if I sue them for this. But the truth is, instituting a legal action now would be too expensive for me coupled with the litigation process.
Please what do you suggest I do apart from litigation? Can you help with screenshot or copy and paste the description/narration of the transaction in question? Please, edit all other information, just the narration of that transaction. Let us take it from there. Meanwhile, you did not state whether the ATM card used was Union Bank ATM card. If your card is Union Bank and you used it on union bank ATM, you may need check you account statement through their mobile app to confirm whether or not it has been reversed. If not, provide the transaction description as requested above. If the card used was another bank card, your point of call should be to the bank that issued you the ATM for refund. This will take approximately 5 working days or lese. 2 Likes |
Re: How Do I Recover My Money From Union Bank? by Kilef05: 7:10am On Apr 26, 2022 |
Kazeem47: That's how FCMB took more than six month just to reverse my 6k.I disturbed their life with different E-mails and Whatsapp messages everyday.Thank God their branch is trekable from my place,I am always the first person their customer care use to attend to because I always go there very early in the morning and always shouting at them inside the bank. keep disturbing them,they will refund you. You mean you are always present at the bank for 6months? |