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Nairaland Forum / Nairaland / General / Crime / I Mistakenly Credited A Customer's Account Twice (36150 Views)
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I Mistakenly Credited A Customer's Account Twice by Flight90: 11:04pm On May 03, 2022 |
Hello Nairalanders, Please I need your help in sorting out a transaction I did. On the 25th of April, 2022 I did a transfer to a first bank account which didn't go as a result of bad network from the bank. Later that day, I tried the transaction a second time and it was now successful. When it was time for me to go home, I did my balancing and discovered that I was having shortage. So I did a review of my days transaction and I discovered that the initial transaction later went. Meaning that the customer got credited twice. I called my bank to confirm the transaction and I was told that both transaction were successful. I then called the customer who now claimed that he only got credited for once. I told him to check his app, he replied that he doesn't use an android phone. I then told him to go to his bank to get his bank statement, his reply was that he doesn't have time to go to his bank. Please guys, how do I solve this case? Is there a way I can go to first bank to get evidence that the money is in the customers account? And is it possible for me to get a police report in other to go to first bank to get evidence? Kindly advice as your suggestions will go a long way in solving this case. 8 Likes 4 Shares
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Re: I Mistakenly Credited A Customer's Account Twice by Nobody: 11:14pm On May 03, 2022 |
First of all,ur lucky that you know d customer. Print the receipt if u can,if you can't then screenshot the transaction then plead with him to go to the bank with you with the evidence. It's either d money is with him or with his bank,his bank statement is key here. 40 Likes 4 Shares |
Re: I Mistakenly Credited A Customer's Account Twice by Flight90: 11:17pm On May 03, 2022 |
LutherSanchez: I pleaded with him, but he said he cannot go to his bank because he is very busy. I have the printed receipt. 15 Likes 2 Shares |
Re: I Mistakenly Credited A Customer's Account Twice by Born2Breed(f): 11:17pm On May 03, 2022 |
Why are people always dishonest? Receiving money twice then denying it. There must be a proper channel to address this issue. Experts on NL, please your advice is needed. Lalasticlala Seun Frontpage material. 121 Likes 3 Shares |
Re: I Mistakenly Credited A Customer's Account Twice by illicit(m): 11:23pm On May 03, 2022 |
Go to your own bank They will out a lien on the customers account and withdraw your money 91 Likes 3 Shares |
Re: I Mistakenly Credited A Customer's Account Twice by euwajeh(m): 11:27pm On May 03, 2022 |
Not that easy like that you need a police report and court order for that your best option is for the guy to plead with the customer. illicit: 28 Likes 1 Share |
Re: I Mistakenly Credited A Customer's Account Twice by Nobody: 11:32pm On May 03, 2022 |
Flight90:You have to beg him again to go to his bank. 2 Likes |
Re: I Mistakenly Credited A Customer's Account Twice by illicit(m): 11:32pm On May 03, 2022 |
euwajeh: This can be done in a working day 4 Likes |
Re: I Mistakenly Credited A Customer's Account Twice by Nobody: 11:34pm On May 03, 2022 |
euwajeh:Yeah,d best option is pleading with d customer. 3 Likes |
Re: I Mistakenly Credited A Customer's Account Twice by euwajeh(m): 11:39pm On May 03, 2022 |
I had similar experience in 2018. But my was a big amount of cash it took More than 2yrs before I got my complete money because the customer stop using the account. But i have to involve icpc,efcc,cbn . Before the customer BVN was flagged. 70 Likes 1 Share |
Re: I Mistakenly Credited A Customer's Account Twice by Nobody: 11:40pm On May 03, 2022 |
illicit:We know it can be done in a working day but its d interference from his bank to his customers' bank we are talking abt. A court n police order will be needed before his bank can interfere. 3 Likes |
Re: I Mistakenly Credited A Customer's Account Twice by illicit(m): 11:42pm On May 03, 2022 |
LutherSanchez: The police report and the court order can be gotten in hours 10 Likes 1 Share |
Re: I Mistakenly Credited A Customer's Account Twice by Nobody: 11:43pm On May 03, 2022 |
euwajeh:Yeah,he's lucky he knows d customer. This 1 shouldn't be hard 3 Likes |
Re: I Mistakenly Credited A Customer's Account Twice by euwajeh(m): 11:57pm On May 03, 2022 |
Yea it can be gotten in hours but mind u it will not be worked on until it gets to the legal department of the bank. If it is the same bank it is easier but if it is another bank it takes time because of corresponding bank. Mind you all banks has procedure on handling the issue. illicit: 12 Likes 1 Share |
Re: I Mistakenly Credited A Customer's Account Twice by illicit(m): 12:00am On May 04, 2022 |
euwajeh: Just try it It's not a long process at all It takes few hours 7 Likes 2 Shares |
Re: I Mistakenly Credited A Customer's Account Twice by euwajeh(m): 12:03am On May 04, 2022 |
My best advice you should act fast 1 Like |
Re: I Mistakenly Credited A Customer's Account Twice by BusinessPlan22: 3:00am On May 04, 2022 |
Flight90:Arrest him pls 6 Likes |
Re: I Mistakenly Credited A Customer's Account Twice by BadNews: 5:50am On May 04, 2022 |
Sorry Boss, please do the needful and get back your money |
Re: I Mistakenly Credited A Customer's Account Twice by Afonjamuslim24(f): 12:43pm On May 04, 2022 |
. |
Re: I Mistakenly Credited A Customer's Account Twice by slawormiir: 12:43pm On May 04, 2022 |
Damnnn niggar Isoright This is not a hard nut to crack As far as the customer you credited is available 4 Likes 1 Share |
Re: I Mistakenly Credited A Customer's Account Twice by Military0001: 12:43pm On May 04, 2022 |
Hopefully the person is a good person, if not na wahala 5 Likes |
Re: I Mistakenly Credited A Customer's Account Twice by sofeo(m): 12:44pm On May 04, 2022 |
Sorry bro |
Re: I Mistakenly Credited A Customer's Account Twice by MANNABBQGRILLS: 12:44pm On May 04, 2022 |
As a general rule, banks can reverse a payment made in error only with the consent of the person who received it. Your bank and the recipient's bank will need to co-operate to try to recover the payment. This usually involves the recipient’s bank contacting the account holder to ask his or her permission to reverse the transaction. If the recipient refuses, your only option is to take up the matter directly yourself. However, the bank’s responsibility to protect the privacy of the recipient’s contact details may prove an initial stumbling block. You may wish to take court action if the recipient won’t return the money. We recommend you seek legal advice if faced with taking such a step. But in this case, It is good for you that you know the customer and have their contact information. All the very best. 8 Likes 6 Shares |
Re: I Mistakenly Credited A Customer's Account Twice by akanbiaa(m): 12:44pm On May 04, 2022 |
Hmmm |
Re: I Mistakenly Credited A Customer's Account Twice by damosade(m): 12:45pm On May 04, 2022 |
Cry and beg him.. Other options na long thing. |
Re: I Mistakenly Credited A Customer's Account Twice by Freebills12: 12:46pm On May 04, 2022 |
[color=#770077][/color] Flight90: Give him time, know that you have to settled him. If he refuses, involve the police 1 Like |
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