Welcome, Guest: Register On Nairaland / LOGIN! / Trending / Recent / NewStats: 3,201,391 members, 7,978,253 topics. Date: Thursday, 17 October 2024 at 11:58 PM |
Nairaland Forum / Nairaland / General / Business / Terrible Shopping Experience On JUMIA (911 Views)
Share Your Experience On This Promo Method / 3 Terrible Financial Mistakes You Are Making As A Youth / Dangote Crashes Cement Online Sales Price, Signs On Jumia (2) (3) (4)
Terrible Shopping Experience On JUMIA by nadisms: 6:42pm On Mar 04, 2023 |
My Experience shopping on Jumia online store Terrible experience and I feel they are breeding thieves as agents. On the 23rd of january 2023, I decided to purchase 2 IN 1 universal wireless microphone on Jumia. After, a serious search for my spec ,I finally settled for one with the hope that the seller would send the same specification to me. I added the details of the person that would receive the products for me. When the goods arrived on 1st feb 2023, I was duly notified by the person that the items were different from the specifications posted on Jumia, and I immediately initiated a return policy from my end, which Jumia acknowledged by saying that once the products gets to them, my refund would be sent in 3-7 business days. After some days, Jumia agent called my friend with this number: 09166608377 in order to confirm where she was , afterwards he came to Nnamdi azikiwe university teaching hospital Nnewi Anambra state, and collected the items. After 10 days, I did not receive a refund from Jumia. I logged on to my jumia account and discovered that they have written non-returnable on that particular product. I called Jumia to register my unhappiness about their service delivery. They requested for the number of the agent that collected the items, which I did and they said that they would initiate another return from their side. I thought initiating another return means to verify from their end. After some days, another agent called that he wanted to pick up the items, and my friend informed him that those items had earlier being returned to Jumia and she provided the number of the other agent that picked up the items. He said he will verify. Till date, we are yet to hear anything from Jumia. I have called the agent directly, and he said that he could not remember where he kept the goods. I have called their customer care several times and they are yet to respond positively to my complaints. Even the agent, has stopped picking my calls. This is his second number: 08029969365. Presently, Jumia is not responding positively to my complains and they keep postponing my grievances. My observations: it seems the agent had sold off my goods. My Questions: why will Jumia employ thieves as staff? Horrible experience in the hands of Jumia.... Very poor service delivery
|
Re: Terrible Shopping Experience On JUMIA by Nobody: 6:58pm On Mar 04, 2023 |
Jumia has been fuqing up since 2019, seems the recession affected them. Normally, it takes two or three days to deliver stuffs but now, it takes five or six days. They don't bother regulating the products on their website, as long as they make their gain. Idk why they want to ruin their website themselves. I dislike konga because of the website's look and feel, it's dull and looks like scam. |
Re: Terrible Shopping Experience On JUMIA by Nobody: 7:03pm On Mar 04, 2023 |
Next time, just go outside and buy what you need. They've made the online experience for us distasteful. 1 Like |
Re: Terrible Shopping Experience On JUMIA by nadisms: 7:16pm On Mar 04, 2023 |
Olasyke: Jumia has shown me shege.. They are so careless with poor service delivery Very bad 1 Like |
Re: Terrible Shopping Experience On JUMIA by nadisms: 7:16pm On Mar 04, 2023 |
Olasyke: I learnt my lessons... 1 Like |
Re: Terrible Shopping Experience On JUMIA by nadisms: 7:17pm On Mar 04, 2023 |
I hope the mods would take this to front page so that they would see their wrongs and correct them. |
Re: Terrible Shopping Experience On JUMIA by Nobody: 7:43pm On Mar 04, 2023 |
nadisms:They were actually good before. I think it's just the Nigerian business system that's not favorable for them again. I mean, around 2018, I bought my first major phone on there, 80k and it was delivered within two days. I've had issues with deliveries which was replaced or I got refunded between 8 days. That was before 2020. Now taxes and maybe change of management is killing them. 1 Like |
Re: Terrible Shopping Experience On JUMIA by Puremind1225: 7:52pm On Mar 04, 2023 |
Sorry |
Re: Terrible Shopping Experience On JUMIA by seankafor(m): 7:55pm On Mar 04, 2023 |
I use konga more |
Re: Terrible Shopping Experience On JUMIA by nadisms: 8:01pm On Mar 04, 2023 |
Olasyke: They may have been doing good but customer trust is one thing they must not lose irrespective of Nigeria economy How can I explain that my items that was duly returned to them could not be accounted for again? I think they have a lot of criminals as agents and their service delivery have been below par .. |
Re: Terrible Shopping Experience On JUMIA by datola: 8:03pm On Mar 04, 2023 |
Olasyke: Yes. Jumia is trying to survive this harsh economy. No matter what however, they should not abandon excellent customer service. 1 Like |
Re: Terrible Shopping Experience On JUMIA by nadisms: 8:36pm On Mar 04, 2023 |
Terrible trading experience |
Re: Terrible Shopping Experience On JUMIA by Nobody: 8:39pm On Mar 04, 2023 |
datola:Running a corporate business in Nigeria since 2016 recession isn't no joke. Most businesses are packing up because of high costs of running or taxes or in turn, they give us bad customer service and poison us. I mean, all soft drinks in Nigeria at this point should be declared a risk to health. They're all substandard and poisonous. 1 Like |
Re: Terrible Shopping Experience On JUMIA by nadisms: 5:03am On Mar 05, 2023 |
Olasyke:I swear Jumia is the worst |
Re: Terrible Shopping Experience On JUMIA by nadisms: 10:09am On Mar 05, 2023 |
Mods pls push this to front page |
Re: Terrible Shopping Experience On JUMIA by nadisms: 3:06pm On Mar 05, 2023 |
U |
Re: Terrible Shopping Experience On JUMIA by PixelPlexus: 3:14pm On Mar 05, 2023 |
Olasyke: No wonder I observe the difference in taste and even the bubble is weak and the drink is not even refreshing, chai....see me o! |
Re: Terrible Shopping Experience On JUMIA by seankafor(m): 4:49pm On Mar 05, 2023 |
Olasyke:I've noticed can waters like Eva water has soft cans now unlike when the cans were stronger 1 Like |
Re: Terrible Shopping Experience On JUMIA by nadisms: 7:14am On Mar 06, 2023 |
seankafor: The quality of products now are being reduced |
Re: Terrible Shopping Experience On JUMIA by nadisms: 6:50am On Mar 09, 2023 |
Very bad |
Re: Terrible Shopping Experience On JUMIA by nadisms: 10:47am On May 06, 2023 |
They later refunded after a long wait |
(1) (Reply)
24/7 Logs Marketplace / CBN Extends Deadline For Old Naira Notes Beyond December 31 / 24 Side Hustle Ideas For Making Money In Your Spare Time (2024)
(Go Up)
Sections: politics (1) business autos (1) jobs (1) career education (1) romance computers phones travel sports fashion health religion celebs tv-movies music-radio literature webmasters programming techmarket Links: (1) (2) (3) (4) (5) (6) (7) (8) (9) (10) Nairaland - Copyright © 2005 - 2024 Oluwaseun Osewa. All rights reserved. See How To Advertise. 35 |