Thanks a million!

Although the system isn't letting me put a message through to them.

For a company of global magnitude; one would expect them to have a vibrant cust. care team.

ibawon:


https://support.starlink.com/create-support-ticket https://support.starlink.com/tickets (must be logged into your account)

IkoyiLagos:
Thanks a million!

Although the system isn't letting me put a message through to them.

For a company of global magnitude; one would expect them to have a vibrant cust. care team.

They see the messages but them dey do anyhow to respond.

IkoyiLagos:
Anyone using this service in Lekki (Chevron/ Ikota area)? How is the speed?

Great

Honestly, these S pple, dem suppose invest money into live phone customer service / real-time chat. Them go just open call centre for The Philippines or India or the likes of those Cust. care outsourcing zone .

ibawon:

They see the messages but them dey do anyhow to respond.

Thanks, Iya Tola :-)

IyaTola:
Great

Shipping Lead time -

I am curious to know the lead time from shipping notification to home delivery in Lagos. Please, how long does it take & in addition, does the 14-day trial commence from the shipping date / the very first time you turn it on?

Many thanks!

IkoyiLagos:

Honestly, these S pple, dem suppose invest money into live phone customer service / real-time chat. Them go just open call centre for The Philippines or India or the likes of those Cust. care outsourcing zone .

I made the same comment on a tweet also. Even Nigeria. Make them dey manage their Zendesk and livechat

See for only Ikorodu. The DHL guy said they received over 22 and some have been dispatched

@stanley08 @dustmalik he don land oo.
Na untop roof he dey no obstruction.
See speed but I'm still watching YouTube at 4k.

ibawon:
@stanley08 @dustmalik he don land oo.
Na untop roof he dey no obstruction.
See speed but I'm still watching YouTube at 4k.

Congratulations 👏

Hopefully, it gets better within the next few hours

dustmalik:

Congratulations 👏

Hopefully, it gets better within the next few hours

Abi ooo. Na. Mainly to dey use for house to dey stream and download.

ibawon:

Abi ooo. Na. Mainly to dey use for house to dey stream and download.

My own is giving location error. On the billing address, my address is correct. On service address it just shows federal capital territory abuja.

I tried to change it and kept getting we are at capacity right now. Try again later


EDIT

I have opened support ticket because it seems this dishy has been setup somewhere in Kuje before because that seems to be where it expects itself to be. I have also enabled portability for now (So that allows me browse for now, until they resolve the matter). My first speed test gave me 31Mbps UP and 6Mbps Down.

Expecting it to improve with time. Now I need to figure out how to pass this cable into the house.

ibawon:
@stanley08 @dustmalik he don land oo.
Na untop roof he dey no obstruction.
See speed but I'm still watching YouTube at 4k.

Congratulations bro! When you're big, you're big as I'd like to be like you when I grow up.

With this, I hope you've made up your mind to dump that scam called DSTv and embrace the world of IPTV.

CavendishPlex:


Congratulations bro! When you're big, you're big as I'd like to be like you when I grow up.

With this, I hope you've made up your mind to dump that scam called DSTv and embrace the world of IPTV.

I dey do 3k own for my Wife, on to Zee world. Thanks Cheif

I don mount for my roof. No buffering. All streams and download dey fly downloaded a 3gb file in 9 minutes. Since my Ogas said the speed will still increase. I swear I don't care.

seunpayne:


My own is giving location error. On the billing address, my address is correct. On service address it just shows federal capital territory abuja.

I tried to change it and kept getting we are at capacity right now. Try again later


EDIT

I have opened support ticket because it seems this dishy has been setup somewhere in Kuje before because that seems to be where it expects itself to be. I have also enabled portability for now (So that allows me browse for now, until they resolve the matter). My first speed test gave me 31Mbps UP and 6Mbps Down.

Expecting it to improve with time. Now I need to figure out how to pass this cable into the house.

Could you clarify the emboldened? Do you mean it's been used elsewhere in Kuje before, as in it's a used or refurbished dish?

For the portability, did you have to pay for it?

dustmalik:

Could you clarify the emboldened? Do you mean it's been used elsewhere in Kuje before, as in it's a used or refurbished dish?

For the portability, did you have to pay for it?

It did look used. Not brand new. It works though. I’m not sure if someone has used it but the location it marked was almost 60km from where I am.

I didn’t pay for portability. In the support ticket I did say I have turned it on pending when the fix the issue

Ok. This shit is fast. My wife just play come say make I download last of us for her. 5GB in about 10 mins. For me, great buy. 5GB here wasn't even faster than 150mbps so this is even faster. The promise that it would improve in a few hours is even more impressive. No regrets so far. Hoping support fixes my residential location issue fast.

seunpayne:


It did look used. Not brand new. It works though. I’m not sure if someone has used it but the location it marked was almost 60km from where I am.

I didn’t pay for portability. In the support ticket I did say I have turned it on pending when the fix the issue

I can't understand why Starlink keeps shipping used dishes to us. It was the same experience I had with my first order. It looked used and very dusty. And because of the abysmal performance, I believed it was defective, and that was why I had to return it and got refunded.

I had hoped that my new order would come with a brand new dish, but given that they are still shipping used dishes to us, I doubt my new order will come with a brand new dish.

I intend to go get it from their office tomorrow morning, and if I am not satisfied with the looks and performance, I will return it and won't be getting another again.

dustmalik:

I can't understand why Starlink keeps shipping used dishes to us. It was the same experience I had with my first order. It looked used and very dusty. And because of the abysmal performance, I believed it was defective, and that was why I had to return it and got refunded.

I had hoped that my new order would come with a brand new dish, but given that they are still shipping used dishes to us, I doubt my new order will come with a brand new dish.

I intend to go get it from their office tomorrow morning, and if I am not satisfied with the looks and performance, I will return it and won't be getting another again.

They also know about this too and theres a thread on their website addressing this too. However, mine smelled very brand new though.
Speed seff don increase oo

ibawon:

They also know about this too and theres a thread on their website addressing this too. However, mine smelled very brand new though.
Speed seff don increase oo

E dey increase here too. I have hit 90Mbps in my last test. I will test tomorrow.

dustmalik:

I can't understand why Starlink keeps shipping used dishes to us. It was the same experience I had with my first order. It looked used and very dusty. And because of the abysmal performance, I believed it was defective, and that was why I had to return it and got refunded.

I had hoped that my new order would come with a brand new dish, but given that they are still shipping used dishes to us, I doubt my new order will come with a brand new dish.

I intend to go get it from their office tomorrow morning, and if I am not satisfied with the looks and performance, I will return it and won't be getting another again.

I really don't mind the look as long as the functionality isn't affected. Its gonna be on the roof so I really couldn't be bothered.

ibawon:

They also know about this too and theres a thread on their website addressing this too. However, mine smelled very brand new though.
Speed seff don increase oo

You are one of the lucky ones

dustmalik:

You are one of the lucky ones

All the Boxes there were all brand new. Mine was already on it's way to my address, but as my body no cool down, them gas return am back as I don dey there already.

seunpayne:


E dey increase here too. I have hit 90Mbps in my last test. I will test tomorrow.

They should forget that he no dey work noise, people that need this are buying it well.

ibawon:

They should forget that he no dey work noise, people that need this are buying it well.

Omo the van that delivered mine had about 20 inside. He said he had already delivered like 15. Make the thing no even too full for my area come be concern. The price increases the more people in an area

ibawon:
@stanley08 @dustmalik he don land oo.
Na untop roof he dey no obstruction.
See speed but I'm still watching YouTube at 4k.

Fast dot com doesn't show correct speed. It's mostly tested with USA servers far away from you. Try Speedtest, it's more accurate

Downloaded that in 4-5 hours. Na 4k be the only content oo. I told everyone at home pack bucket and download as much as you wan. 😄

ibawon:
I don mount for my roof. No buffering. All streams and download dey fly downloaded a 3gb file in 9 minutes. Since my Ogas said the speed will still increase. I swear I don't care.

Is this a flat roof or it's slant. How did you afix it to make sure wind doesn't blow it down?

seunpayne:


My own is giving location error. On the billing address, my address is correct. On service address it just shows federal capital territory abuja.

I tried to change it and kept getting we are at capacity right now. Try again later


EDIT

I have opened support ticket because it seems this dishy has been setup somewhere in Kuje before because that seems to be where it expects itself to be. I have also enabled portability for now (So that allows me browse for now, until they resolve the matter). My first speed test gave me 31Mbps UP and 6Mbps Down.

Expecting it to improve with time. Now I need to figure out how to pass this cable into the house.

Did you pay to enable portability? I'm suspecting I might have the same location issue because I had to chose a random area in CBD, Abuja before I was allowed to make full payment. I know there is service where I'll be installing it in life camp but then, I don't know if they instantly allow one to change the service location.

Does one just go ahead with the set up on the app regardless of the service address on the account and it'll work? Service address on my account is in central area while my place is at life camp