Good morning Nairaland family. My sincere apologies for having to bring this issue online. I need advice as regards retrieving my money from moniepoint. I bought some goods at a store on the 3rd of March 2023, and I tried paying for the stuff with my atm card using the moniepoint POS at the store. Note, this was at the height of cash scarcity. I was debited for the transaction but the POS declined my card. I tried a second time on the machine and the transaction was successful, for which I was debited again. So in essence, I was debited for 2 transactions, though One was declined and the other successful. I since went to my bank to lodge a dispense error complaint (UBA). My bank worked on it and gave me a feedback some 9 days later, telling me that both transactions were successful and that the money was with the vendor or moniepoint. I returned and gave the print out to the vendor who claimed he would forward it to the moniepoint WhatsApp group or platform that contained their agents. Well, It's been 2 months since the transaction and neither moniepoint or the vendor reached out to me to disclose the whereabouts of my money. The money in question is 10,250 naira. I have tried calling moniepoint, messaging them on social media, all to no avail. Please help, how can I resolve this and get my money back? Also what are the possible legal pathways I could use to seek a court arbitration if that will work. Thanks everyone.

The moniepoint agent is with the money and he is trying to defraud u. U can go to the moniepoint office customer care with Ur slip. They will check deir system and inform d agent to give u Ur money.

Tell the vendor to print his statement so u both can confirm.

The case is between you, your bank(UBA) and the vendor

Print your statement of acct, let him bring his so you both can cross check if the money did dropped in his acct

Zadokzoe:
Good morning Nairaland family. My sincere apologies for having to bring this issue online. I need advice as regards retrieving my money from moniepoint. I bought some goods at a store on the 3rd of March 2023, and I tried paying for the stuff with my atm card using the moniepoint POS at the store. Note, this was at the height of cash scarcity. I was debited for the transaction but the POS declined my card. I tried a second time on the machine and the transaction was successful, for which I was debited again. So in essence, I was debited for 2 transactions, though One was declined and the other successful. I since went to my bank to lodge a dispense error complaint (UBA). My bank worked on it and gave me a feedback some 9 days later, telling me that both transactions were successful and that the money was with the vendor or moniepoint. I returned and gave the print out to the vendor who claimed he would forward it to the moniepoint WhatsApp group or platform that contained their agents. Well, It's been 2 months since the transaction and neither moniepoint or the vendor reached out to me to disclose the whereabouts of my money. The money in question is 10,250 naira. I have tried calling moniepoint, messaging them on social media, all to no avail. Please help, how can I resolve this and get my money back? Also what are the possible legal pathways I could use to seek a court arbitration if that will work. Thanks everyone.

You are in this mess because you are banking with a useless bank
This kind of problem happens all the time and it's not difficult to resolve ,it only takes from 7-14 days due to exchange of correspondence between the two financial institutions [ UBA and moniepoint] in your case.

A good bank will only ask you for the declined transaction receipt either via mail or in-branch and take up the case on your behalf

omisanjo:
The moniepoint agent is with the money and he is trying to defraud u. U can go to the moniepoint office customer care with Ur slip. They will check deir system and inform d agent to give u Ur money.

.
Thanks sir. The challenge is I stay in a town where there is no moniepoint office. I stay in Ile ife and their office is in Osogbo.

manutdrichie:
Tell the vendor to print his statement so u both can confirm.

The case is between you, your bank(UBA) and the vendor

Print your statement of acct, let him bring his so you both can cross check if the money did dropped in his acct

Thanks for the reply, sir. I have tried this but was met by a vehement denial of the money being with the vendor. To be honest I am sea with the numerous bottlenecks that have plagued a simple dispense error.

ProphetM0hammad:


You are in this mess because you are banking with a useless bank
This kind of problem happens all the time and it's not difficult to resolve ,it only takes from 7-14 days due to exchange of correspondence between the two financial institutions [ UBA and moniepoint] in your case.

A good bank will only ask you for the declined transaction receipt either via mail or in-branch and take up the case on your behalf

Thanks, sir. I have been to UBA a total of six times just to rectify this transaction. They print the paper showing some log codes and some technical jargon I can't wrap my head around and ask me to give it to the vendor. I assume that my bank should be able to handle financial matters like this. I am fed up, to be honest.

Send a email to their customer care with d transaction session id.

Zadokzoe:
.
Thanks sir. The challenge is I stay in a town where there is no moniepoint office. I stay in Ile ife and their office is in Osogbo.

Zadokzoe:
.
Thanks sir. The challenge is I stay in a town where there is no moniepoint office. I stay in Ile ife and their office is in Osogbo.

If u know d vendor, use police arrest am. He or she go attract the attention of monie point.

Zadokzoe:

Thanks, sir. I have been to UBA a total of six times just to rectify this transaction. They print the paper showing some log codes and some technical jargon I can't wrap my head around and ask me to give it to the vendor. I assume that my bank should be able to handle financial matters like this. I am fed up, to be honest.

Mail the contact center of UBA and attach the declined transaction receipt

omisanjo:
Send a email to their customer care with d transaction session id.

I have tried messaging them. They don't reply. The vendor even sent the statement of account to me this evening and I did not see it in her account. It's just a shame.

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