Good morning Dear friends and fellow Etisalat users,

I am writing this post today to share my recent harrowing experience with the Etisalat network, which left me without a reliable connection for a staggering 24 hours. This unfortunate incident has not only caused immense frustration but has severely impacted my work and productivity.

Last week, I had topped up my data plan with a substantial sum of 10,000 naira, hoping to have uninterrupted access to the internet for my professional and personal needs. However, to my dismay, the Etisalat network suffered a major outage, leaving me and countless other users stranded without any indication of when it would be resolved.

The lack of official communication during the prolonged downtime only added to the mounting frustration. Customers, like myself, were left in the dark, without any updates or reassurances from the service provider. As a result, many of us resorted to other means like using VPNs, spending money on alternative data plans from different providers, or facing a complete disruption of our daily routines and businesses.

During this period, I had no choice but to rely on Stark VPN, a free virtual private network service, because I couldn't afford to purchase additional data for my other SIM card. The stress of managing work tasks, personal responsibilities, and the unexpected expenses added to the burden of the network failure.

It is disheartening to note that despite being loyal customers, our priorities have been jeopardized by the lack of preparedness and communication from Etisalat. As customers, we deserve to be treated with transparency and respect, especially when faced with such a significant disruption in service.

I strongly urge Etisalat and other telecommunication companies to implement a more efficient customer notification system for such situations. Timely official updates can alleviate customer frustration and help them make informed decisions. We should not be left to feel abandoned and helpless during network outages, especially after investing significant amounts in data plans.

As technology becomes an essential part of our lives, we rely on network providers to keep us connected and ensure smooth work and personal communication. An outage of this magnitude not only affects our productivity but also raises concerns about the reliability of the service.

I sincerely hope that Etisalat and other providers take this incident as an opportunity to improve their services and customer support. As users, we deserve better accountability and timely solutions when things go wrong. I call upon Etisalat to take immediate action, compensate affected customers appropriately, and implement measures to prevent similar occurrences in the future.

Let us stand together as customers and demand the quality service we pay for and deserve. Together, we can drive positive change in the telecommunications industry and ensure that our needs are met with utmost consideration.

#EtisalatNetworkOutage #CustomerPrioritiesMatter #ImprovedCommunicationNeeded #TelecomsAccountability

Sincerely,
A Concerned Etisalat User

Look for another network ma..
Those people have failed me countless times....
The rate at which their data runs is painful...
I even prefer airtel to 9mobile now.....

Try using MTN or AIRTEL router it may help...

Belteshazzar1:
Look for another network ma..
Those people have failed me countless times....
The rate at which their data runs is painful...
I even prefer airtel to 9mobile now.....

Try using MTN or AIRTEL router it may help...

Noted bro..

I am planning to port to MTN now.

9 mobile is now the worst mobile network in Nigeria currently.

It's almost 24hrs now, still no network. 9mobile is definitely the worst network in the 🌍🌍🌍

Port your sim to another network of your choice

Wow, just 24hrs. Honestly there are days or times when i don't have Etisalat network for up to a week and sometimes more. I have even tried porting to MTN but the service personnel said i needed to have active service on my Etisalat first.

Blueace247:


Noted bro..

pls can you shed more light on Stark vpn need to know more about it

During that outage. A serious money laundering has occurred.
9 mobile will be sold soon

I've written them off as telecoms service provider.
At first, I thought it was my SIM, but after changing it and still couldn't browse.
I just rest, because each time I call them, na endless apologies.

9 mobile has been really horrible in my locality for the past 3 months... I have written and communicated to them my dismay on several occasions on their numerous social media handles, but all they keep doing is apologizing and promising to fix their abysmal network, which they don't.

After loosing a very important call as a result of their incompetence and inability the fix their horrible network, i was infuriated and left with no other choice than to port to MTN the following day.

I'd advise you to do the same. To have your sanity in check and prevent future disappointments, look for another reliable network and port to.

9 mobile has been dead for a while now.

They should have allowed GLO or a serious company to take over that company.

It's the worst network in the country.

Thought 9mobile left Nigeria already. Since January 2023, I don't have reception on 9mobile Network. Network seems to be working in Lagos but not other states

No longer reliable. I am changing. Pls advice which

Don't port, I say it again Don't port.just go get a new MTN/Airtel line

philipobiz:
No longer reliable. I am changing. Pls advice which

joseph032:
Don't port, I say it again Don't port.just go get a new MTN/Airtel line

Why please, I'm asking because this is my primary sim and it is linked to most of my Fintech app. Some of which I don't have the option to change number to another. I would like to port and still retain my number.

More reason you Shouldn't port.

Most App(Bank) uses AI to read you number and know which Network, they use that to send you OTP. if you port you will call Customer Care any time you need a verification on any App to you message or OTP.

Just get a New Sim and that will be you Sim 2

danteg:

Why please, I'm asking because this is my primary sim and it is linked to most of my Fintech app. Some of which I don't have the option to change number to another. I would like to port and still retain my number.

joseph032:
More reason you Shouldn't port.

Most App(Bank) uses AI to read you number and know which Network, they use that to send you OTP. if you port you will call Customer Care any time you need a verification on any App to you message or OTP.

Just get a New Sim and that will be you Sim 2

Very wrong,

If you port to MTN and you notice otp don't enter,all you need do is call customer care once to provision your SIM to get otp,simple,

Cheers

9 mobile...... I'm just wondering what kind of Network is that. They will just go off for days. Chai

To say my tired is tired is a big understatement. They go dey give night data wet pesin no go fit use. Now day o, night o, their internet is useless! Glo was never even this bad before people started throwing swipes at them. If 9mobile is your only internet source then sorry is your middle name.

9Mobile is a useless network

My only regret is it that is serve as my main Network, I don't use it for any other thing other than calls. My advice is to get another service provider preferably MTN

Network outages can occur for various reasons such as technical issues, maintenance, or external factors like weather conditions. They can disrupt communication services including voice calls, text messages, and internet connectivity. Outages are typically temporary and service providers like 9Mobile work to resolve them as quickly as possible. It is recommended to contact the network provider for specific information or updates during such situations.

Ok

And no apology,no compensation from them.
Nothing.
This people no rate us.

That was yesterday. Service is back. My main line is MTN though.

But that doesn't erase the facts that Thiéfnubu supporters are drug pushers and addicts like their cocaine master masquerading as the president of Nigeria. The way they defend illigalities baffles me.

Glo! Gives me peace of mind, massive Data at affordable price, and excellent network speed in my area. If it is not as fast in your end, pls don't jealous me. I still love you too. Oya, chop kisses

In one word
Horrible

Very foolish network

Damnnn niggar

That network still dey exist?

Lol are people using that Network....