Beware Of Echoemporium Electronics: Deceptive TV And Electronics Seller - Technology Market - Nairaland
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| Beware Of Echoemporium Electronics: Deceptive TV And Electronics Seller by Mrcalxy(m): 9:22am On Feb 10 |
In today's digital age, the convenience of online shopping often comes with its own set of risks. Amidst the sea of legitimate businesses, lurks Echoemporium Electronics — a deceitful TV seller whose actions serve as a stark warning to potential buyers. It all began innocently enough on December 25, 2023, when Echoemporium Electronics reached out to me after I viewed their sponsored advertisement on Instagram. Intrigued by their offer of a foreign-used LG C1 TV, we engaged in negotiations and settled on a total amount of N675,000 naira. We discussed the specifications of the TV, its condition, and the total cost, which included an additional 45,000 naira for shipping via GIG logistics. Little did I know, this would mark the beginning of a harrowing ordeal. Upon the TV's arrival on December 30, 2023, my excitement quickly turned to dismay as I discovered it was faulty — devoid of both visual and audio capabilities. The shipping label described the item as "TV IN WOODEN CRATE (NOT TESTED)" and falsely declared its value at 100,000 naira, effectively absolving GIG of any responsibility for damages during transit. After much back and forth, Echoemporium begrudgingly agreed to take back the defective TV and send a replacement, assuring me they have another stock readily available to be sent as replacement immediately upon receipt of the defective TV — but not without attempting to shift blame and evade responsibility. Despite their assurances, days turned into weeks with no sign of a replacement; I was met with a series of broken promises, conflicting stories and deceitful tactics. Echoemporium spun a web of lies, fabricating excuses and shifting blame to avoid accountability. Despite confirming the TV's defectiveness upon receipt on January 8, 2024, Echoemporium failed to send a replacement immediately, as promised. Their initial assurance of a prompt replacement was met with daily discrepancies and mismatched stories, leaving me frustrated. As weeks passed without resolution, I made it clear that I no longer desired the TV and demanded a refund, which he declined to sending a refund. After much excuses and lies, Echoemporium Electronics then claimed the replacement TV was ready on January 19, 2024, I remained skeptical, insisting on confirmation that the “replacement” TV is another foreign used and not the faulty TV that was sent initially — emphasizing that I do not want a repaired TV. Despite all Echoemporium had made me pass through, he refused to foot the shipping bill. In a final attempt to salvage the situation, I agreed to shoulder 40% of the shipping fee, only to receive a poorly packaged TV on January 31, 2024, devoid of its original box, exhibiting numerous issues – from inconsistent panel gaps to dead pixels and vertical banding. You can access the video proof here as well as our WhatsApp conversation https://drive.google.com/drive/folders/1-9dC_5O7Op07T4zA2aIVI8FT_vIWtSI3 Echoemporium's negligence was further evidenced by the shipping label, which failed to indicate proper testing of the TV before transit. Upon closer look, the TV bore clear signs of being the old, defective unit with issues aforementioned. Throughout this ordeal, Echoemporium's deceit and dishonesty were evident. Their failure to uphold their end of the agreement, coupled with their attempts to manipulate the situation, left me feeling frustrated and betrayed. Despite my efforts to resolve the matter amicably, Echoemporium's blatant negligence and disregard for customer satisfaction speaks volumes about their business practices. The CEO, Chinonso Emmanuel Egbuna, who I personally dealt with from the get go, is disingenuous and as well can be considered to be a fraud — is someone I’d advise to steer clear of if you cherish your resources and peace of mind. In conclusion, my experience with Echoemporium Electronics serves as a cautionary tale for anyone considering doing business with them. From their lack of accountability, deceits to their blatant disregard for customer welfare, Echoemporium Electronics epitomizes the dangers of online shopping. Let my story be a warning – steer clear of Echoemporium Electronics to avoid falling victim to their deceitful practices. Business details that Echoemporium Electronics operates with are: Business Registration Number: BN3709807 Contact number: (+234) 08104872437 Address: 13, Mitchell and Harmony Plaza, St. Peter Road, Alaba Int’l Market, Ojo, Lagos Email: egbunaemmanuel5@gmail.com Account Number: UBA, 1025913740, Echoemporium Electronics Social Media handles: a. TikTok – Echo Emporium Electronics (@mannykelemmanuel) https://vm.tiktok.com/ZM6nNTBsm/ b. Facebook – Echo Emporium Electronics https://www.facebook.com/profile.php?id=100071161742345&mibextid=9R9pX c. Instagram: https://instagram.com/echoemporium_electronics 5 Likes 2 Shares
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| Re: Beware Of Echoemporium Electronics: Deceptive TV And Electronics Seller by Mrcalxy(m): 2:23pm On Feb 10 |
GIG receipts for both shipments sent to me. Picture 1 - First shipment of unresponsive TV Picture 2 - Replacement TV showing banding issues, dead pixels, panel gaps etc Also note that in both shipments, TV was never tested at GIG.
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| Re: Beware Of Echoemporium Electronics: Deceptive TV And Electronics Seller by LIVINGICONREBOR: 3:33pm On Feb 10 |
Hmm. This is really bad. But you no go lest this guy chop you like that. You suppose treat him 4uck up well. For me I go for brand new electronics for any fuoani outlet, even if nah 2 million naira. I no mind as far as I dey buy original stuff wey go serve me well. 1 Like |
| Re: Beware Of Echoemporium Electronics: Deceptive TV And Electronics Seller by Josemariee: 8:01am On Feb 11 |
I have read this post and contacted Echo on this issue because I know he’s a good vendor and haven’t had such issue before now. That’s why it’s always good to hear from both sides. What I can deduce is this, 1. You got a foreign used( Tokunbo) Tv and it was delivered to you in minna. When you recieved it, the tv wasn’t coming on and you contacted him and the tv was returned. 2. After then, You started insisting on refund and used threats and used soldiers to threaten him. You also sent someone to come and check the new one to be delivered to you and he confirmed that there’s no fault and it’s safe to be delivered, Why then post defamatory messages against someone here?? 3. After much back and forth, another tv was returned to you and he said he made expenses of over 300k to get another one. 4. That you started up again that the tv has an issue and all I’ve also read the files and screenshots and seen the videos, From what I can deduce, the tv has no issue. What you’re seeing as lines is called VERTICAL BANDING in LG OLEDs and it’s not a fault because I use LG OLED Myself from him for years. kindly check Google Coming online to post defamatory messages with someone full name is wickedness and I hope you get sued for it.
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| Re: Beware Of Echoemporium Electronics: Deceptive TV And Electronics Seller by Mrcalxy(m): 1:17pm On Feb 11 |
Josemariee: Thanks josemariee for your response. Josemariee: I insisted on refund from the first delivery of a bad TV because I quickly detected that Echoemporium does not have integrity and shouldn’t be trusted but he held my refund hostage.
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| Re: Beware Of Echoemporium Electronics: Deceptive TV And Electronics Seller by Mrcalxy(m): 1:21pm On Feb 11 |
Josemariee: Before I sent the TV back to Echoemporium, I asked him to confirm that he has a new replacement TV on ground in his office and he said YES (I have a call recording to back this up). Only for the TV to arrive his end and he failed to send a replacement unit immediately. Why? Because he’s a liar. He came up with a bunch of different stories daily. You can go through the conversations.
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| Re: Beware Of Echoemporium Electronics: Deceptive TV And Electronics Seller by Mrcalxy(m): 1:30pm On Feb 11 |
Josemariee: This is a false narrative! 1. The person who went to his shop is not an OLED TV user and can’t see all the errors as I would. 2. My guy confirmed that the TV was the same and was repaired. We pointed this out to Echoemporium and he blatantly denied it being the same old TV nor was it a repaired TV. 3. I requested that Echoemporium grant me a warranty on the TV considering that my guy already confirmed the TV to be a repaired TV and I can’t confirm what was repaired, also knowing fully well that most repair guys aren’t competent. Echoemporium denied again saying the TV is a NEW replacement and not the old TV. |
| Re: Beware Of Echoemporium Electronics: Deceptive TV And Electronics Seller by Mrcalxy(m): 1:40pm On Feb 11 |
Josemariee: Let’s be clear on one thing, he never sent me a new unit. He sent the same old TV which he repaired and denied the fact. Here’s a conversation where I clearly noted to him again that I do not need a repaired TV, nor the same old TV - I'd prefer that he refunds my money back.
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| Re: Beware Of Echoemporium Electronics: Deceptive TV And Electronics Seller by Mrcalxy(m): 1:45pm On Feb 11 |
Josemariee: Clearly, this is an indicator that he repaired the TV and lied to me that he’s sending me a new replacement. Or do you have proof showing where he purchased a new LG C1 for 300k? 1 Like |
| Re: Beware Of Echoemporium Electronics: Deceptive TV And Electronics Seller by Mrcalxy(m): 1:56pm On Feb 11 |
Josemariee: Is it wrong for me to point out issues on a TV I received and I'm not satisfied with? Funny enough the indicators of a bad TV showed itself very quickly. You can clearly see that he chose not to respond to my complaints. Is that how business is done? 2 Likes
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| Re: Beware Of Echoemporium Electronics: Deceptive TV And Electronics Seller by Josemariee: 2:11pm On Feb 11 |
Mrcalxy: This is where you got all this wrong, Nobody offers refund on items, it’s either replacement or repair. Even Samsung NG can’t refund anyone. |
| Re: Beware Of Echoemporium Electronics: Deceptive TV And Electronics Seller by Mrcalxy(m): 2:11pm On Feb 11 |
Josemariee: Then I believe you’re not seeing things from a neutral standpoint. **************** Josemariee: Mrcalxy:Clearly, you missed where I already pointed this out as well as other issues. I’m not a noob to the world of OLED displays. Mind you, I’ve tried the pixel refresh option multiple times and there’s not even an inch of improvement. The panel is definitely failing already and needs replacement. As for vertical banding, there are varying tolerance levels and this isn’t one I’m willing to tolerate. If you and Echoemporium feel this isn’t an issue and is ok then it should cost him nothing to accept his TV back and sell to someone else. Another positive side for him is that prices have gone up from the date of purchase. |
| Re: Beware Of Echoemporium Electronics: Deceptive TV And Electronics Seller by Josemariee: 2:13pm On Feb 11 |
Mrcalxy: I understand you have issues and it’s okay to point them. But I just clarified that that’s not a fault with a screenshot to prove it. Anyone getting an OLED LG used should be know this. More reason why I switched to Samsung QLED. It’s either Burn in or vertical banding or even vertical/zebra lines on it after wards |
| Re: Beware Of Echoemporium Electronics: Deceptive TV And Electronics Seller by Josemariee: 2:16pm On Feb 11 |
Mrcalxy: I also found out that you have other vendors because I personally had a lengthy call with him and he said you mentioned a few vendors, did you confirm if warranty is given on OLED because I’ve never received warranty on used OLED. Even Fouani offers insurance and not warranty more reason why the cost of new ones is high. |
| Re: Beware Of Echoemporium Electronics: Deceptive TV And Electronics Seller by Josemariee: 2:18pm On Feb 11 |
Mrcalxy: All other issues are consistent with used TVs You can’t get it all perfect. I’m speaking from experience I still insist that you weren’t scammed and you clearly want to defame someone image. You got your tv, if you weren’t satisfied, there are ways of restitution instead of this |
| Re: Beware Of Echoemporium Electronics: Deceptive TV And Electronics Seller by Josemariee: 2:20pm On Feb 11 |
Mrcalxy: But from all your messages and videos, it’s consistent with the vertical banding which I have clarified, I have also had this issue before and was clarified. Everyone get a used tv should know you can’t get it perfect, if you seek perfection, get a brand new tv. I also attached screenshots of you threatening his business, attacking his business with messages and unrecognizable accounts trying to defame him like you have done here.
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| Re: Beware Of Echoemporium Electronics: Deceptive TV And Electronics Seller by Josemariee: 2:28pm On Feb 11 |
Mrcalxy:
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| Re: Beware Of Echoemporium Electronics: Deceptive TV And Electronics Seller by Mrcalxy(m): 3:16pm On Feb 11 |
Josemariee: As I’ve stated earlier, I’m not a noob to the OLED display technology. This isn’t my first time buying a used TV, be it OLED, LED, QLED TV, etc. Your replies so far show that you’re trying to gaslight other viewers into believing that this is normal and I have decided not to indulge in your intentions of derailing this thread. The norms of a seller are to: 1. State his terms & conditions of service before taking money from the customers. 2. Accurately describe the conditions of the product before taking money from the customers. 3. Follow up on customer feedback. From the above, Echoemporium Electronics failed to meet any of the requirements and you choose to also play a blind side to that, so your effort to gaslight viewers is dead on arrival. If you have proof contradicting the above, kindly provide that. I am well aware that not all used TVs come in perfect condition, and as you can see in the conversation, I basically asked him to make known the full condition(every nitty gritty) of the TV, so I know what I am paying for (and this shouldn’t be so. A seller is the one that ought to provide a clear description on the condition of the product). There’s no way I’d have proceeded with the purchase if I knew that the TV already had all the stated underlying issues. Did Echoemporium also let you know that I suggested a solution to this problem by saying that I wouldn't mind paying more if he sold me a brand-new TV? In addition, if you are supportive of the mode of Echoemporium doing business, then it means that both of you are disingenuous and unethical, meaning no one should conduct business with such a fellow. Josemariee: Can you please highlight the ways?
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| Re: Beware Of Echoemporium Electronics: Deceptive TV And Electronics Seller by Mrcalxy(m): 3:23pm On Feb 11 |
Josemariee: Clearly, this shows that Echoemporium doesn’t even know his priority as a businessman in handling a dispute. What does the '750k' topic have to do here? Attached is a conversation that shows he was ok with it. Hope he also informed you that he’s blocked me on Instagram. I’m waiting for your reply to see how you want to keep defending him with all these proofs instead of advising him to handle business the right way.
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| Re: Beware Of Echoemporium Electronics: Deceptive TV And Electronics Seller by Josemariee: 7:44pm On Feb 11 |
Mrcalxy: I’m not trying to gas light anyone, Whatever issues you have is something that’s consistent with LG OLED and you are claiming that you aren’t a noob in buying used items but it’s clear as day that you are. Also, my reaction is to the vertical banding with you’ve clearly ignored and resorted to name calling which I won’t indulge you. Due diligence is both ways and more on the customer, before you get any item, do extensive research on it void of what any seller told you. It’s also your responsibility to do so because you’re parting away with your money for a transaction and it’s both ways. And I insist you sent someone to check the same tv and gave a go-ahead to deliver knowing fully well how the whole transaction went from the beginning, it’s on you to make sure everything ticks but it’s clear you’re on a smear campaign. I don’t know anything about blocking, it’s probably a reaction from all these, I know a lot of people there and I’ll still get more insight but from what I know, there’s no issue here, you got your tv and it’s working perfectly, every other thing is consistent with used TVs. |
| Re: Beware Of Echoemporium Electronics: Deceptive TV And Electronics Seller by Mrcalxy(m): 8:41am On Feb 13 |
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| Re: Beware Of Echoemporium Electronics: Deceptive TV And Electronics Seller by LeonMacJames(m): 6:08am On Feb 19 |
Josemariee:I've read through this thread, and it shows that you're being intellectually dishonest. The issues highlighted is common with Oleds but its not the standard for used tvs, no one buys an oled and expects it to come with burn-in and vertical banding. These electronics sellers are fond of not describing the full condition of a used item before sending it down, They know the faults but wont tell you. If you have a used item, would it kill you to describe any condition it has that affects its performance then you can sell it as is. Mrcalxy would not have made this thread if the seller had been honest in his dealings. Lets then assume that he truly was not aware of this issues, while its not his fault that the Oled is prone to them, you only make it worse by claiming to send a replacement only to send the same tv back. Its an insult to the buyer. Then the final resort of blocking them. There is absolutely no excuse for you to treat a customer that paid you 675k this way. If the tables were turned I refuse to believe you'd be fine with being treated like this too. There are trusted and reliable vendors online, but these used electronics guys are very fond of this nonsense. And they do it because they feel on the internet anything goes they can block you and carry on their business. But they dont know that the consequences is waiting for them in front. 1 Like |
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