I just discovered that my starlink router stopped working this morning

I checked around and found out that power is not being supplied to it

I removed it from the wall socket and discovered power cable is smelling ie burnt

What do i do?

Should i open a ticket or order another power cable

I checked starlink shopping site and culdnt even find power cable there... No be wahala be this so

georgee:
I just discovered that my starlink router stopped working this morning

I checked around and found out that power is not being supplied to it

I removed it from the wall socket and discovered power cable is smelling ie burnt

What do i do?

Should i open a ticket or order another power cable

I checked starlink shopping site and culdnt even find power cable there... No be wahala be this so

Them go give you replacement sharparly.

ibawon:


Them go give you replacement sharparly.

I hope so

georgee:
I just discovered that my starlink router stopped working this morning

I checked around and found out that power is not being supplied to it

I removed it from the wall socket and discovered power cable is smelling ie burnt

What do i do?

Should i open a ticket or order another power cable

I checked starlink shopping site and culdnt even find power cable there... No be wahala be this so

From the picture you attached I can see that the plug is fused... Confirm if the fuse is still intact, if not, try replacing the fuse

Tuvic007:


From the picture you attached I can see that the plug is fused... Confirm if the fuse is still intact, if not, try replacing the fuse

I actually removed the fuse and smelt it, i don't think anything is wrong with the fuse.. But the end of the cable that goes into the router is smelling like a burnt a cable. Even the router power hole is smelling too

I am so confused right now

I think it's the router that is damaged.

I just tested the power cord with a tester, plugged to electricity and it brought out light.. My starlink router is damaged from all indications

Can i use starlink without the default router ie using a different router entirely

This my router that has spoilt is giving me sleepless night

IT gurus in the house should help me

I think this website is saying something similar to my question

https://community.tp-link.com/en/home/forum/topic/574814

georgee:
Can i use starlink without the default router ie using a different router entirely

This my router that has spoilt is giving me sleepless night

IT gurus in the house should help me

I think this website is saying something similar to my question

https://community.tp-link.com/en/home/forum/topic/574814

Baba you just dey disturb your self over nothing. Tell customer support they'll replace it and even dash you one month free sub. I have the extra lying under my desk too

ibawon:

Baba you just dey disturb your self over nothing. Tell customer support they'll replace it and even dash you one month free sub. I have the extra lying under my desk too

I believe he is looking for solution that would enable him to use it in the meantime, given that it takes sometime to send a replacement.

georgee:
I think it's the router that is damaged.

I just tested the power cord with a tester, plugged to electricity and it brought out light.. My starlink router is damaged from all indications

Most likely a power surge issue and has damaged the router. I have experienced same, and Starlink sent a replacement for free. They have data that would show them what happened to the router, just open a support ticket and they will send a replacement.

If you do find a solution to the damaged one, kindly share with us, as I also have one lying around.

BadMaster:

Most likely a power surge issue and has damaged the router. I have experienced same, and Starlink sent a replacement for free. They have data that would show them what happened to the router, just open a support ticket and they will send a replacement.

If you do find a solution to the damaged one, kindly share with us, as I also have one lying around.

Alright... Thanks for this update.. I will be waiting for their response and share with the house 👍

Starlink shock me ooo

Just got below response now.. Daaaamn

Kai.. Im so wowed

otis54:
My Starlink went offline overnight and I’ve tried switching it off and on, disconnecting and reconnecting the cables at both ends (Starlink and router), I even tried resetting the router but I’m still offline. Whenever the router is trying to calculate orientation, it goes offline immediately and stays offline. Messaged support this morning, took all the necessary pictures and after a few minutes, I got a reply from support that a new cable has been sent to me at no extra cost. Through my Starlink account, I can see they are preparing the shipment.
Hopefully, the cable arrives as soon as possible. Starlink is really trying when it comes to customer support.

UPDATE

My new cable got delivered today (9 days in total including weekend) It took this long because the cable was sent from USA California and we also had public holiday in Nigeria. I called someone to help sign and receive the package from DHL. Connected the new cable this evening immediately I got home and my Starlink is back online.

georgee:
Starlink shock me ooo

Just got below response now.. Daaaamn

Kai.. Im so wowed

Starlink is the best. New router and cable without paying a dime.

Kindly help o, i just bought the C80 router and after bypassing the Starlink router the speed I’m getting is still nothing to write home about.

I get an average of 25mbs. Please help o, no be say person don throw away money be this

ask4bk:


TP-LINK Archer C80

That's what I use. Gives me constant 5ghz on those devices that don't catch starlink router's 5ghz.
I get down speed of 350mbps with it in the North of Nigeria. Last price I saw it at was 60k though I bought mine 43k last year.

georgee:
Starlink shock me ooo

Just got below response now.. Daaaamn

Kai.. Im so wowed

Quote 1
Baba you just dey disturb your self over nothing. Tell customer support they'll replace it and even dash you one month free sub. I have the extra lying under my desk too.

Starlink sure Baba
WiFi speed better this LAN cable. Abeg I need good router suggestions, the one that can do WiFi 7 as I heard Oneplus 12 is WiFi 7 capable, Abi 🤷🏽‍♂️

I splited my starlink between 5ghz & 2.4 ghz but for some days now my s20 & s24 ultra doesn't see the 5ghz anymore, i have done factory reset and other stuffs but no way still

Tonyace25:
I splited my starlink between 5ghz & 2.4 ghz but for some days now my s20 & s24 ultra doesn't see the 5ghz anymore, i have done factory reset and other stuffs but no way still

Don't worry urself.. Samsung get issues with 5Ghz

My S21 no dey see am too whereas my chinko android boxes dey see am
My laptops and smart Tvs too dey see 5Ghz

Leave Samsung.. Dem dey play

georgee:
Starlink shock me ooo

Just got below response now.. Daaaamn

Kai.. Im so wowed

Wow, impressive. Some of these foreign companies have nice customer service... If na naija company now, nobody go look your face

Tonyace25:
I splited my starlink between 5ghz & 2.4 ghz but for some days now my s20 & s24 ultra doesn't see the 5ghz anymore, i have done factory reset and other stuffs but no way still

Sammy dey use Band 3 channels 149 - 165.
You can text starlink to change your 5Ghz channels to any of those above or just buy Starlink Ethernet adapter and get a third party Router. (US) Version o.

georgee:
Starlink shock me ooo

Just got below response now.. Daaaamn

Kai.. Im so wowed

Can any naija network actually do this?

I bought the Archer C80 router but the speed on my starlink is still not as fast as it should be

Someone should please help out

PotatoSalad:

Sammy dey use Band 3 channels 149 - 165.
You can text starlink to change your 5Ghz channels to any of those above or just buy Starlink Ethernet adapter and get a third party Router. (US) Version o.

PotatoSalad:

Can any naija network actually do this?

Abeg Baba give me suggestions

Good morning all,

I do have 20 brand-new not registered or link to any account just arrived this morning( London) they should be arriving in Lagos on the 13th of April, please do let me know if you have interested and book your slot now

Price is 425K

Tuvic007:


Wow, impressive. Some of these foreign companies have nice customer service... If na naija company now, nobody go look your face

If na naija company.. Ahhh, na trouble i enta so ooo with the bad attitudes of their customer care officers

Latosky:
I bought the Archer C80 router but the speed on my starlink is still not as fast as it should be

Someone should please help out

Disable smart connect and Create a 5ghz ssid

How do you create this? On the TP link app?

PotatoSalad:

Disable smart connect and Create a 5ghz ssid

georgee:

If na naija company.. Ahhh, na trouble i enta so ooo with the bad attitudes of their customer care officers

Bought an Airtel router that randomly disconnected from network. Complained to their cc on twitter, after plenty back and forth games, i gave up.

Latosky:
How do you create this? On the TP link app?

Mobile app or web portal.
Go to wireless and disable smart connect and 2.4Ghz and 5GHz will now be separated.
Create the individual SSIDs. Connect to 5Ghz.

Latosky:

Kindly help o, i just bought the C80 router and after bypassing the Starlink router the speed I’m getting is still nothing to write home about.

I get an average of 25mbs. Please help o, no be say person don throw away money be this

Sorry... Could be your location or something.
Check setup too and be sure 5ghz is on.

I didn't bypass mine though. The starlink is still emitting WiFi but the C80 is emitting constant 5ghz WiFi for me.

Hi guys, anyone here using starlink in Awka? Can you post current speed?

Ithaca:
Hi everyone!

So I got a starlink kit from a family member who was japa-ing and got it transferred to me, however, I only got the option to use Starlink roam because apparently, there is no availability in my area (which is ridiculous, because I don't think up to 10 people have starlinks in my area 🤣🤣)

So I paid the monthly fee of 49k for Roam, but longer term I want to switch to the Standard residential plan because it's cheaper and faster (so a no-brainer).

My plan was to sign up for an additional Starlink, pay the deposit for the standard plan and whenever availability opened up, I'd tell them support I have an existing kit and just transfer the service to the kit, cancel roam and activate standard.

My problem now is that I am unable to pay the deposit for the Standard. I have tried every possible combination of card (debit, credit, Master card, Visa, verve) with multiple banks (First, Standard Chartered, GTB) and still no dice. Even the first bank card that is currently on file for the roam service was declined.

What could be the issue?

Thanks ☺️

Hello Please, I have a question, I want to ask a friend of mine in the UK to purchase one for me without an account or to use my Nigeria details to purchase it in the Uk. If he ships down to Nigeria, will I be able to activate it even though it was purchased in the UK and delivered to Nigeria. WHat do you think?