Requirements:

Graduate in any discipline with a First Class or Second Class Upper Grade
Customer service experience is an added advantage, not a must.

Please note that if you do not like to work hard, this is not a role for you.

Remuneration:
Approximately #2,500 per hour (equivalent to #400,000 for a 40-hour week)
Stipend for Internet service subscription

Job Description:

A highly organized and customer-focused Virtual Assistant to assist with managing our short-term rental listings, responsible for providing exceptional support to our guests, ensuring smooth operations, and maintaining high levels of satisfaction. This is a remote position that requires excellent problem-solving skills, communication skills, attention to detail, and the ability to handle multiple tasks efficiently. You will be required to work 8 to 10-hour shifts. There is potential for growth.

Key Responsibilities:

1. Guest Communication: Respond promptly to guest inquiries and messages through the booking platform, providing accurate information and resolving any issues or concerns.

2. Booking Management: Handle reservations, cancellations, and modifications, ensuring that the calendar is up-to-date and conflicts are avoided.

3. Check-in and Check-out Coordination: Assist guests with check-in and check-out procedures, including providing clear instructions and addressing any last-minute changes or problems.

4. Property Management: Coordinate with cleaning services and maintenance staff to ensure the properties are in excellent condition for each guest’s arrival.

5. Review Management: Monitor, write, and respond to guest reviews, addressing any negative feedback professionally and implementing improvements as needed.

6. Listing Optimization: Update and enhance room listings with accurate descriptions, high-quality photos, and competitive pricing to attract more bookings.

7. Administrative Support: Perform various administrative tasks, such as data entry, report generation, and record-keeping related to bookings and guest interactions.

8. Problem Solving: Handle any guest issues or emergencies with calmness and efficiency, ensuring a positive experience for all parties involved.

Requirements:
1. Communication Skills: Excellent verbal and written communication skills are crucial. The assistant must interact with guests professionally and clearly, addressing their inquiries, concerns, and feedback promptly.

2. Customer Service Skills: Providing a positive guest experience is key to receiving good reviews and repeat bookings. This involves being courteous, patient, and responsive to guest needs.

3. Organizational Skills: Managing multiple bookings, keeping track of schedules, and ensuring that all tasks are completed in a timely manner which requires strong organizational skills.

4. Technical Proficiency: Familiarity with Google and Microsoft Suite, AI platforms like ChatGPT, and other property management software is necessary. Basic troubleshooting skills for technology-related issues are also valuable.

5. Problem-Solving Skills: The ability to quickly and effectively resolve issues that may arise, from handling booking errors to dealing with unexpected maintenance problems.

Communication Skills:
Description: Excellent verbal and written communication skills are crucial. The assistant must interact with guests professionally and clearly, addressing their inquiries, concerns, and feedback promptly.
Application: Handling guest inquiries, providing check-in/check-out instructions, and resolving any issues that arise during the stay.
Customer Service Skills:
Description: Providing a positive guest experience is key to receiving good reviews and repeat bookings. This involves being courteous, patient, and responsive to guest needs.
Application: Managing complaints, ensuring guest satisfaction, and maintaining a friendly and professional demeanor at all times.
Organizational Skills:
Description: Managing multiple bookings, keeping track of schedules, and ensuring that all tasks are completed in a timely manner requires strong organizational skills.
Application: Coordinating cleaning and maintenance schedules, updating availability calendars, and managing booking logistics.
Technical Proficiency:
Description: Basic troubleshooting skills for technology-related issues are also valuable.
Application: Updating listings, handling booking modifications, and using tools for communication and automation.
Problem-Solving Skills:
Description: The ability to quickly and effectively resolve issues that may arise, from handling booking errors to dealing with unexpected maintenance problems.
Application: Addressing guest complaints, coordinating emergency repairs, and finding solutions to last-minute issues


How to Apply:

Please complete the Google Form through the link below.

Please note that you will be required to pass an aptitude test.

https://docs.google.com/forms/d/e/1FAIpQLSfXmND6u4ZEJDW4VlQnWAQHirKL39TQ84AE3QM9N6_jEPCsDA/viewform

Hello I am an experienced STR Virtual Assisstant but I am not sure if I can apply because I don't have a certificate yet because I just graduated.

We are hiring...

A reputable research firm has vacant positions

submit your application on https://e-researchers.com/join_our_team/

Check the flier for more details.

Hello All,

If you applied for this role and have the requisite grade, please check your email spam box for your test invite. You might have missed the aptitude test.

If you missed the test, please click "not spam" and respond to the email to be rescheduled for another test.

Thank you.

happytbaby:
Requirements:

Graduate in any discipline with a First Class or Second Class Upper Grade
Customer service experience is an added advantage, not a must.

Please note that if you do not like to work hard, this is not a role for you.

Remuneration:
Approximately #2,500 per hour (equivalent to #400,000 for a 40-hour week)
Stipend for Internet service subscription

Job Description:

A highly organized and customer-focused Virtual Assistant to assist with managing our short-term rental listings, responsible for providing exceptional support to our guests, ensuring smooth operations, and maintaining high levels of satisfaction. This is a remote position that requires excellent problem-solving skills, communication skills, attention to detail, and the ability to handle multiple tasks efficiently. You will be required to work 8 to 10-hour shifts. There is potential for growth.

Key Responsibilities:

1. Guest Communication: Respond promptly to guest inquiries and messages through the booking platform, providing accurate information and resolving any issues or concerns.

2. Booking Management: Handle reservations, cancellations, and modifications, ensuring that the calendar is up-to-date and conflicts are avoided.

3. Check-in and Check-out Coordination: Assist guests with check-in and check-out procedures, including providing clear instructions and addressing any last-minute changes or problems.

4. Property Management: Coordinate with cleaning services and maintenance staff to ensure the properties are in excellent condition for each guest’s arrival.

5. Review Management: Monitor, write, and respond to guest reviews, addressing any negative feedback professionally and implementing improvements as needed.

6. Listing Optimization: Update and enhance room listings with accurate descriptions, high-quality photos, and competitive pricing to attract more bookings.

7. Administrative Support: Perform various administrative tasks, such as data entry, report generation, and record-keeping related to bookings and guest interactions.

8. Problem Solving: Handle any guest issues or emergencies with calmness and efficiency, ensuring a positive experience for all parties involved.

Requirements:
1. Communication Skills: Excellent verbal and written communication skills are crucial. The assistant must interact with guests professionally and clearly, addressing their inquiries, concerns, and feedback promptly.

2. Customer Service Skills: Providing a positive guest experience is key to receiving good reviews and repeat bookings. This involves being courteous, patient, and responsive to guest needs.

3. Organizational Skills: Managing multiple bookings, keeping track of schedules, and ensuring that all tasks are completed in a timely manner which requires strong organizational skills.

4. Technical Proficiency: Familiarity with Google and Microsoft Suite, AI platforms like ChatGPT, and other property management software is necessary. Basic troubleshooting skills for technology-related issues are also valuable.

5. Problem-Solving Skills: The ability to quickly and effectively resolve issues that may arise, from handling booking errors to dealing with unexpected maintenance problems.

Communication Skills:
Description: Excellent verbal and written communication skills are crucial. The assistant must interact with guests professionally and clearly, addressing their inquiries, concerns, and feedback promptly.
Application: Handling guest inquiries, providing check-in/check-out instructions, and resolving any issues that arise during the stay.
Customer Service Skills:
Description: Providing a positive guest experience is key to receiving good reviews and repeat bookings. This involves being courteous, patient, and responsive to guest needs.
Application: Managing complaints, ensuring guest satisfaction, and maintaining a friendly and professional demeanor at all times.
Organizational Skills:
Description: Managing multiple bookings, keeping track of schedules, and ensuring that all tasks are completed in a timely manner requires strong organizational skills.
Application: Coordinating cleaning and maintenance schedules, updating availability calendars, and managing booking logistics.
Technical Proficiency:
Description: Basic troubleshooting skills for technology-related issues are also valuable.
Application: Updating listings, handling booking modifications, and using tools for communication and automation.
Problem-Solving Skills:
Description: The ability to quickly and effectively resolve issues that may arise, from handling booking errors to dealing with unexpected maintenance problems.
Application: Addressing guest complaints, coordinating emergency repairs, and finding solutions to last-minute issues


How to Apply:

Please complete the Google Form through the link below.

Please note that you will be required to pass an aptitude test.

https://docs.google.com/forms/d/e/1FAIpQLSfXmND6u4ZEJDW4VlQnWAQHirKL39TQ84AE3QM9N6_jEPCsDA/viewform

Good evening, please is there any update for those that have written the test already?

happytbaby:
Hello All,

If you applied for this role and have the requisite grade, please check your email spam box for your test invite. You might have missed the aptitude test.

If you missed the test, please click "not spam" and respond to the email to be rescheduled for another test.

Thank you.