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Nairaland Forum / Nairaland / General / Jobs/Vacancies / Customer Service Representative (977 Views)
Customer Service Representative Needed Urgently / Interview Invite By Ikeja Electric For Customer Service Representative / Vacancy- Customer Service Representative (2) (3) (4)
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Customer Service Representative by meetkayzor4real: 2:48pm On Dec 12, 2014 |
PRIMARY RESPONSIBILITIES Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges. Advise on company information. Take payment information and other pertinent information such as addresses and phone numbers. Place or cancel orders. Answer questions about warranties or terms of sale. Act as the company gatekeeper. Suggest solutions when a product malfunctions. Handle product recalls. Attempt to persuade customer to reconsider cancellation. Inform customer of deals and promotions. Sell products and services. Utilize computer technology to handle high call volumes. Work with customer service manager to ensure proper customer service is being delivered. Close out or open call records. Compile reports on overall customer satisfaction. Read from scripts. |
Re: Customer Service Representative by detutu1: 1:26am On Dec 13, 2014 |
meetkayzor4real: And of what use is the job description without the website or mail? @meetkayzor4real |
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