Hello guys, just want to jist you guys my experience at gtb and fidelity.
Well dis two accounts have opened years ago..fidelity was in 2011 4 my nysc allowee and gtb 2008 when I was a student. 2 years ago I misplaced my phone so I lost all the details including my Internet banking Id so I stopped runing the accounts. This last Friday I was uportuned to go to the banks as I was free so I tot okay lemme go to this banks and get my details back so I can start running the accounts again.
Exactly 1.45pm I got to fidelity bank at taiwo, ilorin I went straight to the customer service desk, the lady there did not greet me so I said good afternoon can I check the details of my account please? She said ok & gave me a form which I quickly filled and gave her back.
She then checked my name and told me my account is okay and said have a nice day. I told her "please am not done yet I want to upgrade my account from corpers acct dt was opened 4 me she then gave me a form to fill..when I was done she then told me I can go that my account will be migrated.. I then asked her does she know the account I want to migrate to? She now told me savings right I said no she shuld tell me d products they have..now her facial expression was like can u gerrout of my face..lol so I just sat and looked around..A customer beside me asked her dat wats bvn for..she culd not explain well, I helped her explain BVN to dat person..Once she was done she told me sister am I done with you?..I told her no I need my Internet Id that do they have mobile app at fidelity bank now, her response was "let me check am not sure" I just laffed inside..This lady did not smile through out. To cut my long story short she did not get the info abt their mobile app and I could not upgrade my account. Dissapointed I left there 2.50pm since 1.45pm so I said ok let me go to gtb and retrieve my Internet Id there too.
I got to gtb taiwo around 3pm and I went to their customer service and the queue was long and my legs aidy aches 4rm standing at fidelity bank. When It got to my turn I told them I needed my Internet Id and they gave me a form which I quickly filed and gave the form back to them..then the guy passed my form to the second guy and told him to asist me with my request. This was how I waited for 20 mins with the other guy struggling to open the platform where his to get me my internet Id, this close to 4pm aidy . Later he passed the form back to the guy that he can't open d platform. This same guy that was tellin customers that "but i told you not to queue in front of me, go and queue at d oda side" The guy had to call a lady to come and assist. the lady came and then told me go and meet yusuf downstairs to approve. I got downstairs and I did not meet yusuf there..I waited for another 20 mins and then yusuf came. When yusuf came he then told me I should go back upstairs and meet another person to give me my Internet id and new password, at this point I was vexed & started racking but this guy did not empathise with me but he was even tellin me did I come here to fight wit him? I sha cooled myself down tot shebi na me come wit my two legs abi so i went back upstairs and met the person and it was that person that printed my user Id for me.I filled the form for mobile money, I have not gotten any notification yet. I told them I wanted to change my signature, they told me I have to go to my branch so that it can be faster (fidelity said same thing too)
At the end of the day I got my Internet Id from the two banks and I wanted to log in now but gtb said "invalid internet Id/password " , fidelity said "unable to locate security question"
Am so pissed right now cos I used 2 hrs each at fidelity and gtb 2 get this details and it did not work
I have not entered this banks since 2012 and the reception I got is just too bad..no customer service orientation at dose places at all.
Any1 had an encounter similer to mine?

This is y i hate goin 2 banks in d afternoon wen d staffs r only hungry n angry

This is y i hate goin 2 banks in d afternoon wen d staffs r all hungry n angry

aburo...no vex too much....i think your treatment was proportional to your account balance and transaction history.

naijareferee:
aburo...no vex too much....i think your treatment was proportional to your account balance and transaction history.

Lol, true but person wey no get money today go surely get tomorrow abi?
I really wasn't expecting a wow experience 4rm fidelity..its just gtb dat really fell my hand seriously & I wonder how come the still have plenty customers?

[quote
author=lamash post=29070777]

Lol, true but person wey no get money today go surely get tomorrow abi?
I really wasn't expecting a wow experience 4rm fidelity..its just gtb
dat really fell my hand seriously & I wonder how come the still have
plenty customers?[/quote]



sorry dear.... these bankers are usually sadist some times...esp when they know you will not be able to tip them afteral

naijareferee:




sorry dear.... these bankers are usually sadist some times...esp when they know you will not be able to tip them afteral

True