adewasco2k:
sometime ago i opened a thread about leaving GTBank, i finally opened an Access bank account but was still some how using the GTB account.

Last week i still had 15,900 in my GTB savings account so i wanted paying for a service, i then did a transfer to the guy via internet banking the amount to send was N15,500 so i did that with no much issues except for maybe bad internet.

I later confirmed that the fellow got the money but then my account was reading -14,100 (negative). i didnt mind much because i am not even using the account again, but as bad as it got, someone sent me money and used the same old GTB account and voila they deducted the 14,100 as expected because it had (-). i called GTB and they said i had to beg the guy to send back the money, yea! thats like the right thing to do but how was it possible to even send out the extra cash if i dont have that money in my account? isnt that there fault and to say the beneficiary of that transfer uses GTB.

Also during the holidays i had reasons to use their dollar Mastercard for withdrawal and i got the shock of my life, first i couldnt withdraw more than N10,000 at once (they were converting at 1USD = N184) and i did that 7 times (N70,000) with out knowing they were charging me 3.5USD per each withdrawal so i lost $24.5 which is almost N5000, and mind you i used their own machine for the withdraw.

so i have lost almost N20,000 to GTB this holidays.

Called customer care and no resolution or reason for charging 3.5USD, first the CC agent said the money is for the bank's ATM i used abroad, but funny he must have checked my last transactions, but i used this in Nigeria and on GTB machine, he became startled.

NB
the CC agent confirmed the guy got the money twice because it was also a GTB account but im still yet to reconfirm from the guy because initially i asked and he said he got it only once.

holatin:
maga will never finish on earth.

uboma:
I had a similar problem with Stanbic during the holidays

sweettease:

holatin:
maga will never finish on earth.

adewasco2k:


You are an ediot ?

holatin:
Really ??

Then you are stupid, dumb,indiscreet,clueless pointless, silly and shallow.


when you c a - in ur account, your accessive dormain can't interact with your cognitive dormain dat you should complain immediately but your psycomotives dormain could send a Signal to your mouth to call me an idiot.

Odouferial animal in a gringorungal homosapien specimen.

adewasco2k:


Ooh! Compliment bro, we should speak on phone, will call you sir

holatin:
Really ??

Then you are stupid, dumb,indiscreet,clueless pointless, silly and shallow.


when you c a - in ur account, your accessive dormain can't interact with your cognitive dormain dat you should complain immediately but your psycomotives dormain could send a Signal to your mouth to call me an idiot.

Odouferial animal in a gringorungal homosapien specimen.

TrishaP:
If it's possible for u to go the guys bank and check his bank details.
Same thing almost happened to me last month, sent 7K to a friend twice via ATM but due to network failure, it deducted me and when I asked my friend, she said she hasn't received anything, (same GTB bank) so I went to my bank and her own bank to confirm if the money was actually there so they confirmed it for me. Well it's bcus i knew someone in the CC that was y it was easier for me.
Then later she said she wz sorry that she was checking another bank account that was y she didnt see it. Lies!!
Sorry dear, you can still get bck ur money if you confirm correctly from the guy.

Ymodulus:
Bro,
I read your story and am sorry you passed through that.


GTBank is a joke ma.

1. First Experience: I have 5,050 yet to be refunded. i bought recharge card from /recharge
2. Second Experience: I have N64,000 over 4 months yet to be refunded.

I used an ATM Machine at STANBIC IBTC Bank. On redrawing N20,000 the ATM Machine made sounds of money been counted, nothing was dispensed; Second attempt to redraw same amount, time i was told Issuer or Switch Inoperative; Third Attempt, machine counted and nothing was dispensed.
I took a break, allowed the person behind me to redraw this he did successfully with a diamond bank ATM Card, then i went back to the machine and tried redrawing N4,000, still nothing was dispensed it only showed me transaction processing for minutes and later ejected my card.

Behold, few minutes after walking out of the ATM Stand i just received a debit alert of N64,000. I have complained and complained and fill all the Error Forms their customer agent gave me, yet not even a penny have been refunded.

It got to a point that if i complain to the Customer care agents they keep on telling me to go pick up one stupid phone and dial 8100. I am just tired and fed up.

4Months and counting ...... Gtbank is just not it. Access Bank all the way!!!


I wont allow my enemy bank with Guaranty Trust Bank

dunkem21:


I dont think its right to de-market or advertise any bank on a public forum like this. It violates the CBN laws.

Ymodulus:


After depriving me of my money for close to 4months??

dunkem21:


You can get your money back, bro.

Try those steps. Just make sure that your evidences are intact incase it reaches CBN.

Its true when they say one dissatisfied customer tells 1000.

I plead on GTB's behalf.

Ymodulus:

You work for gtbank?? I dont have social media accounts mind you, just nairaland.

Ymodulus:



GTBank is a joke ma.

1. First Experience: I have 5,050 yet to be refunded. i bought recharge card from /recharge
2. Second Experience: I have N64,000 over 4 months yet to be refunded.

I used an ATM Machine at STANBIC IBTC Bank. On redrawing N20,000 the ATM Machine made sounds of money been counted, nothing was dispensed; Second attempt to redraw same amount, time i was told Issuer or Switch Inoperative; Third Attempt, machine counted and nothing was dispensed.
I took a break, allowed the person behind me to redraw this he did successfully with a diamond bank ATM Card, then i went back to the machine and tried redrawing N4,000, still nothing was dispensed it only showed me transaction processing for minutes and later ejected my card.

Behold, few minutes after walking out of the ATM Stand i just received a debit alert of N64,000. I have complained and complained and fill all the Error Forms their customer agent gave me, yet not even a penny have been refunded.

It got to a point that if i complain to the Customer care agents they keep on telling me to go pick up one stupid phone and dial 8100. I am just tired and fed up.

4Months and counting ...... Gtbank is just not it. Access Bank all the way!!!


I wont allow my enemy bank with Guaranty Trust Bank

Ymodulus:
Bro,
I read your story and am sorry you passed through that.


GTBank is a joke ma.

1. First Experience: I have 5,050 yet to be refunded. i bought recharge card from /recharge
2. Second Experience: I have N64,000 over 4 months yet to be refunded.

I used an ATM Machine at STANBIC IBTC Bank. On redrawing N20,000 the ATM Machine made sounds of money been counted, nothing was dispensed; Second attempt to redraw same amount, time i was told Issuer or Switch Inoperative; Third Attempt, machine counted and nothing was dispensed.
I took a break, allowed the person behind me to redraw this he did successfully with a diamond bank ATM Card, then i went back to the machine and tried redrawing N4,000, still nothing was dispensed it only showed me transaction processing for minutes and later ejected my card.

Behold, few minutes after walking out of the ATM Stand i just received a debit alert of N64,000. I have complained and complained and fill all the Error Forms their customer agent gave me, yet not even a penny have been refunded.

It got to a point that if i complain to the Customer care agents they keep on telling me to go pick up one stupid phone and dial 8100. I am just tired and fed up.

4Months and counting ...... Gtbank is just not it. Access Bank all the way!!!


I wont allow my enemy bank with Guaranty Trust Bank

uboma:



Are you okay? There is no sense in your post

Evicsholar:
I had a similar experience with you sir. It happend on the 2nd of Sept, the day i started my 2nd semester exam. I had 12k with me and i had to give some1 5k out of it. I tried to withdraw 6k, the machine made some noise of it counting money but it didnt dispense, tried it the second time and i got the money(6k) of which i gave some1 #5000 and i was left with #1000(1k for 3wks of exam). Unknown to me, i had been debited twice. It was painful. I have filled several forms, called GTCONNECT severally but only responded once (even after wasting my credit). I walked into one of their branches sometimes last wk to make some deposite and then went to their CC only for him to tell me that there is no record of any transaction on the said date but the annoying thing on my part is that i restored the factory settings on my phone thinking that my backup was intact so the alerts i recieved then are all gone

Ymodulus:
Bro,
I read your story and am sorry you passed through that.


GTBank is a joke ma.

1. First Experience: I have 5,050 yet to be refunded. i bought recharge card from /recharge
2. Second Experience: I have N64,000 over 4 months yet to be refunded.

I used an ATM Machine at STANBIC IBTC Bank. On redrawing N20,000 the ATM Machine made sounds of money been counted, nothing was dispensed; Second attempt to redraw same amount, time i was told Issuer or Switch Inoperative; Third Attempt, machine counted and nothing was dispensed.
I took a break, allowed the person behind me to redraw this he did successfully with a diamond bank ATM Card, then i went back to the machine and tried redrawing N4,000, still nothing was dispensed it only showed me transaction processing for minutes and later ejected my card.

Behold, few minutes after walking out of the ATM Stand i just received a debit alert of N64,000. I have complained and complained and fill all the Error Forms their customer agent gave me, yet not even a penny have been refunded.

It got to a point that if i complain to the Customer care agents they keep on telling me to go pick up one stupid phone and dial 8100. I am just tired and fed up.

4Months and counting ...... Gtbank is just not it. Access Bank all the way!!!


I wont allow my enemy bank with Guaranty Trust Bank

initialize:
I have a similar issue as Ymodulus....

I went to use my Gtbank on a Firstbank ATM to withdraw some money and the machine wouldn't dispense on two occasion, 2 seperate transaction of #20,000 each which total to #40,000 from the entire transaction neither was it reversed. This happened 30th July, 2014

I've been to several branches to complain, filled various forms and I submitted the transaction IDs for the transactions...initially, their CCs kept arguing with me that I have no case but when I didn't let then rest at the Ikeja branch I got #20,000 refunded in September but they are yet to refund the remaining #20,000 to me. Maybe they want me to be resuming at their office daily before they return the last #20,000.