Rehil:
:-O n i have already order for a tablet.its pay on delivery sha.if its a defective product i wont pay o.d delivery person must go back wit it o.

doctokwus:

How do you explain a situation where it took Jumia a full mth before they retrieved d scrap they sold me and this was only when I had threatened fire and brimstone and made as much publicity about it as I cud.
To show how deceptive they are,just b4 their retrieval they had d nerve to tell me that I should take d phone myself to a care centre with my warranty card; after a mth!
Of course I called their bluff and insisted they had d duty of care to me!
How do u also now explain the present situation where after 2wks of retrieving d phone, they haven't got back to me to update me and have not replied my mails!Is that your definition of warranty?So a company can decide when and how they replace a defective item they sold to you?I don't know where u got ur own understanding of warranty but is far off from my knowledge of it and trust me I understand it well.
Its attitude as yours that make companies like jumia get away with anything they want.
They are in for it with me,I guarantee you.
I am about writing details of my ordeal to newspapers like the punch,vanguard and hope it gets published. Whatever happens I then decide on my next move.
My annoyance is basically why would jumia do to Nigerians what they dare not attempt in saner climes?<
No company should take your money,sell you a bad product and refuse to do the right thing, just because they are in Nigeria!

olahero:
I had to blast them the other day they called me.

jydux:
Please guys... desist from patronizing jumia. Everyone I know who has ever patronised dem had painful stories to tell of defective or substandard products. I too ordered what seemed to be an original samsung charger from them at a total cost of 2450naira. When the product arrived... it dint even look like what I ordered at all.. it was one of those 100naira chargers dey throw on the ground in alaba and ikeja.

rabzy01:
As I am writing this, Jumia is yet to refund me my over 48,000 for a failed order. It now one month.
I just hate jumia.

MznAirA:
Initially I didn't want to comment but all the Konga praisers ignited it... everybody seems to be complaining about Jumia and saying Konga is the best well yoruba's say if you don't go to another man's farm, you will conclude your father has the biggest farm in the world. I personally have had a very bad and annoying incident with konga and swore that order to be the last I wld ever transact with them. The most annoying thing is why they put up orders that are not in stock and allow you pay for it and wait donkey years for delivery before they call and tell you.. i think consumer protection has to look into all this scammers and save us from them. Anyways I use Dealdey and I can say it's far better than the others at least they don't lie and claim what they don't have. So u might want to try dealdey.com for your next order.

timbros:
I ordered for 7 items from Jumia (Innjoo i1s, the casing,the screen guard, Innjoo T1, the casing, the screen guard, Magic ear piece). All these items are under ONE order. Could you guys believe that Jumia sent ONLY the i1s? After many weeks of complain upon complains, they now sent the i1s screen guard, T1 casing and T1 screen guard. Wtf!? Where is the T1 itself? Where is the i1s casing? The complaints started all over...... Till today, I never got the remaining orders.

Now I have a useless Innjoo T1 casing and screen guard without the device itself. The i1s nko? No casing for it.

Jumia is just spoiling their online name.

I have even deleted their app from all my devices. Konga is way better, though they aren't perfect themselves.

I don't think anything will make me patronise Jumia again.

redgem:
I made an order on konga since dec 28 2014 and till now, I haven't received it

sorextee:
The title of ur post (my ongoing bitter experience) really got me laughing. I pray they replace it soon. That's why it's always better, to buy direct, more preferably at any of the telecommunications shop, or a trusted dealer.

donigspain:
Sorry for your ordeal. I ordered a Home Theatre from Jumia under PoD contract and I got my order less than 48 hours during the peak Christmas season. The HT is in perfect condition.


Electronics is a game of luck but customer service should be reliable not only on sales but in customer complaints as well.

pheforusty:
..had a friend who went thru a similar thing,dude went to the costumer service of his bank to complain,guess wat, he got his money refunded..

WackyJ1 post=29890190[b:
]Jumia must pay!

Their service is crappy. y.
[/b]

MODS take this to front page!!

kunletiwoo:
Jumia is 'messed' I got a delivery of defective device from them too.

ayoa123:
On putting such article here will not make the company fold rather bad publicity makes them trend!

Cheers

doctokwus:
.

I ask again,is this not corporate scamming by jumia because been hearing tales like yours since I opened this thread and telling people I meet about my ordeal.

rabzy01:


Yes it is. Up to now I am still waiting for the refund for a failed order of 17/12/2014. Am tired of calling and they refused to reply my second email to them.
I have decided to write to my bank and ask them to reverse the transaction. I will forward to them the email I sent to Jumia and the reply they sent to me.

ayoa123:
Oga no be quarrel na...I feel your pain...Take it easy

doctokwus:

Imagine! Yet one jester above is more interested in letting me know that my writing about my issue with jumia will make them trend!Its because of people like that who defend the indefensible that this country is as messed up as it is!!

ayoa123:
Oga how Konga take better na?