VISAFONE NOW SELLS STOLEN ITEMS AT THEIR OFFICES
This is to sensitize my Nairaland peeps and fellow Nigerians that VISAFONE NIGERIA now sells items tagged “STOLEN” in their offices.
MY EXPERIENCE: I bought 2 Huawei EC176 Modems with serial No: A000004F84A25519, A000004F84A25526 at their Adeniran Ogunsanya, Surulere, Lagos office on 8th of January 2015. Plug the modems to my laptops for activation and subsequently use, only to get a ‘’data locked’’ error message. Got back to their Warri branch office only to be told the modems I bought AT THEIR LAGOS OFFICE with VISAFONE RECEIPT were stolen modems and that I need to return the modem to their Lagos office from WARRI
THE QUESTIONS NOW ARE:
Who stole these “NEW” modems? Me or VISAFONE staffs? Or has VISAFONE started peddling stolen items from some street boys?
Should VISAFONE customers (I and other Nigerians) be the ones that bear the consequences of VISAFONE internal organisational deficiency and corruption (higi haga or imbroglio - In Hon. Patrick Style)?
Will VISAFONE foot the expenses of returning the modems to their Lagos Office from Warri, Delta State?
These are questions that require the attention of VISAFONE Management and the Regulatory Agency.
NIGERIANS SHOULD PLEASE BEWARE AND TAKE NOTE. Next time you are picking up items from any of their offices, PLEASE ASK IF IT IS NOT STOLEN ONES

Below are pix of the receipt of the item i bought from their office
There are audio version of phone conversation to this effect.

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If visaphone has an office in Warri, they should sort it out internally saving you the expense and apologising for their errors.
I think you should go back to Warri office, requesting to speak to the Manager or the Managers Boss.

Proud of my obodo Nigeria..
Ve bought an MTN recharge dat reported d card stolen.

Well if Buhari could sell his fake cert to millions of nigerian, ow com we no go buy stolen goods for Shop right...

Seriously? Thats very bad of them.
But what do u expect? Visafone is gradually going down. They are not as strong as bfor.

a company on its decline a

I zmel fp

Blame it on Jonathan why? cos during his tenure, companies act as they pleased. No checkmate

Comment I reserve

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@Lexusg430: I will give it a shot again. Thanks

OP, dont be too quick to conclude, why not get to the root of the matter by seeing the branch manager and getting better clearifications, rather than coming to social media and slandering a proudly nigerian brand that puts food on the table of thousands of families.

@dgitrader: That's what I ve been doing since Monday with no concrete result. I am just being pushed around. Called d Lagos office number on d receipt, not going through.

dgitrader:
OP, dont be too quick to conclude, why not get to the root of the matter by seeing the branch manager and getting better clearifications, rather than coming to social media and slandering a proudly nigerian brand that puts food on the table of thousands of families.

gbam!!! dis is d many problems of Nigerians ,instead of solving d matter first, de tend to bring it on social media n rant dia a$$es out

SterRebirth:
@dgitrader: That's what I ve been doing since Monday with no concrete result. I am just being pushed around. Called d Lagos office number on d receipt, not going through.

I thought u said u bought it from d lagos branch office n u r planning to have a face 2 face with d branch manager ,why d phone calls now?

dgitrader:
OP, dont be too quick to conclude, why not get to the root of the matter by seeing the branch manager and getting better clearifications, rather than coming to social media and slandering a proudly nigerian brand that puts food on the table of thousands of families.

Please read and understand what he is saying. He went to their office where they suppose to resolve the issue but they refered him to another office.

@ Parrotibaba: What do you expect when the said company does not treat customers' complaints as they ought to. We (Nigerians) still have to fight for our right. Don't you think? I will really love it if you have alternative

@iliyande: Thanks for the clarification

SterRebirth:
@ Parrotibaba: What do you expect when the said company does not treat customers' complaints as they ought to. We (Nigerians) still have to fight for our right. Don't you think? I will really love it if you have alternative

look am not in support of what de did to u at all but what am saying is dis ,based on ur first post ,u hv nt returned it to d Lagos branch dat u bought it from n dats how I commented in response to dat

What a fraud!!

parrotibaba:
look am not in support of what de did to u at all but what am saying is dis ,based on ur first post ,u hv nt returned it to d Lagos branch dat u bought it from n dats how I commented in response to dat

who pays the transport fare to Lagos and back?

@ewosk: my point!

ewosk:


who pays the transport fare to Lagos and back?

u of course ,for choosing to buy in Lagos rather dan warri ,what did u expect me to say ? I had dis problem b4 ,I bought a phone in another state n 3 days later,it started malfunctioning ,I had to travel to d place I bought it b4 I could change it

Visafone is totally disorganized now they don't even know what they are doing again.

hmmmm

parrotibaba:
u of course ,for choosing to buy in Lagos rather dan warri ,what did u expect me to say ? I had dis problem b4 ,I bought a phone in another state n 3 days later,it started malfunctioning ,I had to travel to d place I bought it b4 I could change it

that forfeit the whole idea of having outlet in various locations...a warranty for a good bought under a franchise should be taken care of by that franchise no matter the location....When i carried my Nokia phone years ago to their care they didnt ask whr i bought it..they jst checked and confirmed the phone is still under d warranty period and repaired it....visafone after sales service is crappy on this matter...if not dat our judiciary is almost in non existence this is d type of cases people abroad get huge pay off frm...

ewosk:


that forfeit the whole idea of having outlet in various locations...a warranty for a good bought under a franchise should be taken care of by that franchise no matter the location....When i carried my Nokia phone years ago to their care they didnt ask whr i bought it..they jst checked and confirmed the phone is still under d warranty period and repaired it....visafone after sales service is crappy on this matter...if not dat our judiciary is almost in non existence this is d type of cases people abroad get huge pay off frm...

d op bought d modems in Lagos(instead of warri) ,so he went to open it n d visa phone guys in warri told him dat d modems r stolen ,hw den do u expect dem to change it for him? I mean for all de care ,d op stole d modems ,so it's either he goes back to Lagos n return d modems or he should forget about it all together

while i feel the pain of the OP and dont wish to be in his position ,we all the matter is best resolved at the branch of purchase and its just a simple case of replacement and apologies. No brand like visaphone will stock stolen items, thats the fact of the matter. OP knows this. Anyother speculation or judgement at this point is not balanced or fair to visaphone.

Wow This one is strange o! I have been their customer for a long period and mehn!, I never experienced this. I strongly think you should visit their Warri shop and ask for a senior personnel. You can also call them on 222 I think. I even follow them on twitter @visafone_comm
I really hope this will help a lil.
Best of lucks

12:03pm: Back again at Visaphone office Warri branch after a couple call. Let's see where it will end. I will give update later.

12:06pm: In office pix. Personnel carrying out a check on d modems again. Hoping for d best this time