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My Ongoing Bitter Experience With Jumia. - Phones (3) - Nairaland

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Re: My Ongoing Bitter Experience With Jumia. by doctokwus: 9:23am On Jan 22, 2015
rabzy01:


Forget about that guy. It seems he knows nothing about online transactions. I have had failed transactions on Aliexpress, a Chinese online store. In each of the 3 cases, I did not call or send mail to anyone. Their website reflected the failed orders and the refund processes eventually my money were refunded without stress.

The irony of this Jumia issue is it takes them seconds to deduct money from your bank account, but months to refund you if only you are lucky.
Re: My Ongoing Bitter Experience With Jumia. by JumiaOnline(m): 7:26pm On Jan 23, 2015
Hello Doctokwus,

We sincerely apologise for the inconvenience caused while shopping with us.

Kindly revert with your order details (order number, email, phone number, first name or last name) to help us ensure the issue is immediately resolved.

Jumia cares.
Re: My Ongoing Bitter Experience With Jumia. by akashi01(m): 7:43pm On Jan 23, 2015
JumiaOnline:
Hello Doctokwus,

We sincerely apologise for the inconvenience caused while shopping with us.

Kindly revert with your order details (order number, email, phone number, first name or last name) to help us ensure the issue is immediately resolved.

Jumia cares.
e don red for jumia.....eeyyah cry cry grin grin
Re: My Ongoing Bitter Experience With Jumia. by doctokwus: 7:45pm On Jan 23, 2015
JumiaOnline:
Hello Doctokwus,

We sincerely apologise for the inconvenience caused while shopping with us.

Kindly revert with your order details (order number, email, phone number, first name or last name) to help us ensure the issue is immediately resolved.

Jumia cares.
After almost 2mths!Meanwhile I just got a call from your cc agent that am expected to pay an additional N3,417 to collect a replacement for a defective phone, whose fault wasn't mine!!
How do u explain this,Mr jumia cares!!!
Re: My Ongoing Bitter Experience With Jumia. by Dainnif(m): 8:11pm On Jan 23, 2015
rabzy01:
As I am writing this, Jumia is yet to refund me my over 48,000 for a failed order. It now one month.
I just hate jumia.
Re: My Ongoing Bitter Experience With Jumia. by doctokwus: 8:32pm On Jan 23, 2015
JumiaOnline:
Hello Doctokwus,

We sincerely apologise for the inconvenience caused while shopping with us.

[b][[b]b]Kindly revert with your order details (order number, email, phone number, first name or last name) [/b]t[/b]o help us ensure the issue is immediately re[/b]solved.

Jumia cares.
U don't seriously expect me to drop my personal details here when its been in my countless emails to you people do you?
doctokwus:

After almost 2mths!Meanwhile I just got a call from your cc agent that am expected to pay an additional N3,417 to collect a replacement for a defective phone, whose fault wasn't mine!!
How do u explain this,Mr jumia cares!!!

1 Like

Re: My Ongoing Bitter Experience With Jumia. by Dainnif(m): 9:01pm On Jan 23, 2015
Infact, i dont know wat to say about what JUMIA had course me. I oreder for two items on 8th Dec. 2015, it took them allmost 3weeks to deliver one out of them after much calls and mails. The second one entered fail delivery. Since then they have not refund my account, though they claimed they have sent reversal instruction to interswich to refund my account. Up till now i have not receive shin gbain! Please you might think twice befor you shop with these cooporate armed robbers that they call they self JUMIA. #34,225 is not a small money at least to......
Re: My Ongoing Bitter Experience With Jumia. by doctokwus: 11:06am On Jan 26, 2015
Dainnif:
Infact, i dont know wat to say about what JUMIA had course me. I oreder for two items on 8th Dec. 2015, it took them allmost 3weeks to deliver one out of them after much calls and mails. The second one entered fail delivery. Since then they have not refund my account, though they claimed they have sent reversal instruction to interswich to refund my account. Up till now i have not receive shin gbain! Please you might think twice befor you shop with these cooporate armed robbers that they call they self JUMIA. #34,225 is not a small money at least to......
Re: My Ongoing Bitter Experience With Jumia. by doctokwus: 12:42pm On Jan 27, 2015
olahero:
Jumia the worst and the most useless online shopping mall in Nigeria. kudos to Konga the surest.
Re: My Ongoing Bitter Experience With Jumia. by krisjin(f): 1:57pm On Jan 27, 2015
Jumia is still the best just like MTN!!!
Re: My Ongoing Bitter Experience With Jumia. by doctokwus: 6:16pm On Jan 27, 2015
Jumia still playing games.Up to this moment,almost a mth after retrieval ,am yet to get a replacement,even after I had been informed that I would have to pay an additional N3,147 to collect it!!
Re: My Ongoing Bitter Experience With Jumia. by donigspain(m): 3:28pm On Jan 28, 2015
Is this not FRONT-PAGE worthy? For goodness sake, this should be what this forum stands for; helping Nigeria and Nigerians. Look at what this young man has been subjected to for the past one month. That money would have generated revenue if he had invested it.

CC: Seun, Ishilove, Mukina2 etc
Re: My Ongoing Bitter Experience With Jumia. by doctokwus: 4:26pm On Jan 28, 2015
donigspain:
Is this not FRONT-PAGE worthy? For goodness sake, this should be what this forum stands for; helping Nigeria and Nigerians. Look at what this young man has been subjected to for the past one month. That money would have generated revenue if he had invested it.

CC: Seun, Ishilove, Mukina2 etc
Re: My Ongoing Bitter Experience With Jumia. by encrypt(m): 5:07pm On Jan 28, 2015
I was equally played a fast one on by this online Thieving giants...You order and they tell you it got cancelled then they give you a voucher...what is the assurance you still need that particular item or perhaps that the same thing wont happen again?? So you ask for refund and you will get told kindly revert with order number.... bla bla bla...Guess what?? That is the last email you will get from them! No refund is coming!
MY ADVICE SHOW THEM WHAT IT MEANS TO MESS WITH A NAIRALANDER GATHER TRAFFIC ON THIS PAGE YOU WILL FIND ENOUGH PPL WITH THE SAME STORY TO JOIN YOU....CREATE AN ANTI-JUMIA FACEBOOK AD IF NEED BE...OR AT LEAST A BLOG...I WILL DRIVE UNLIMITED TRAFFIC TO THE BLOG IF NEED BE...I DIDNT CRY OUT COS MY AMOUNT WAS NEGLIGIBLE YOURS ISNT DONT SUFFER IN SILENCE... angry
Re: My Ongoing Bitter Experience With Jumia. by doctokwus: 8:03pm On Jan 28, 2015
encrypt:
I was equally played a fast one on by this online Thieving giants...You order and they tell you it got cancelled then they give you a voucher...what is the assurance you still need that particular item or perhaps that the same thing wont happen again?? So you ask for refund and you will get told kindly revert with order number.... bla bla bla...Guess what?? That is the last email you will get from them! No refund is coming!
MY ADVICE SHOW THEM WHAT IT MEANS TO MESS WITH A NAIRALANDER GATHER TRAFFIC ON THIS PAGE YOU WILL FIND ENOUGH PPL WITH THE SAME STORY TO JOIN YOU....CREATE AN ANTI-JUMIA FACEBOOK AD IF NEED BE...OR AT LEAST A BLOG...I WILL DRIVE UNLIMITED TRAFFIC TO THE BLOG IF NEED BE...I DIDNT CRY OUT COS MY AMOUNT WAS NEGLIGIBLE YOURS ISNT DONT SUFFER IN SILENCE... angry
Don't know this thread is not yet on FP despite pleas from different posters.Guess because jumia advertises on nland,d mods don't want to jeopardise d income jumia brings.
Re: My Ongoing Bitter Experience With Jumia. by Rehil(f): 10:34pm On Feb 07, 2015
Wats happening?d thread is kind of cold
Re: My Ongoing Bitter Experience With Jumia. by splashbaby(m): 11:30am On Feb 08, 2015
doctokwus:

Don't know this thread is not yet on FP despite pleas from different posters.Guess because jumia advertises on nland,d mods don't want to jeopardise d income jumia brings.
I will like to do a radio documentary with your experience. Are you still having issues with the Jumai
Re: My Ongoing Bitter Experience With Jumia. by SeanDada1(m): 4:23am On Feb 09, 2015
I placed an order with jumia last month for a sony bravia 42KDL W800A Internet Tv valued @ N161,000. Instead of jumia to tell me that the TV is not available, they sent a Sony bra via 42KDL W800B Internet TV which is valued @ N146,000. And packaged a way bill of thesame TV @ N161,000, instead of N146,000. I inspected the model numbers on the TV and waybill which didn't coincide with what I actually wanted in terms of my choice and cash I wanted to pay. I told the dispatcher that wasnt what I wanted, as I had earlier sensed foul play in my telephone conversation with the jumia customer rep and the dispatcher. I later bought the TV @ park n shop in garrison PH for N140,000. I m currently rocking it. Jumia now stinks with corruption. My peeps plz be wise o.
Re: My Ongoing Bitter Experience With Jumia. by martin1985(m): 9:15am On Feb 09, 2015
There must be a mix up somewhere. Did you call the customer service agents to report the issue before taking it up on social media?
Re: My Ongoing Bitter Experience With Jumia. by encrypt(m): 11:35pm On Feb 09, 2015
martin1985:
There must be a mix up somewhere. Did you call the customer service agents to report the issue before taking it up on social media?
which mix up?? that company is just horrible plain and simple. In e-commerce consumer satisfaction through stellar reputation is the main goal...fail at that and it is only a matter of time. Right now Jumia thinks they can survive all these little issues, well not for long..not for long i tell ya! As for the money i lost to them i don't even want it back but i will tell it to anybody who cares to listen, I WON'T PISS ON JUMIA IF IT WAS ON FIRE!!
Re: My Ongoing Bitter Experience With Jumia. by Dainnif(m): 1:46pm On Feb 10, 2015
Dainnif:
Infact, i dont know wat to say about what JUMIA had course me. I oreder for two items on 8th Dec. 2015, it took them allmost 3weeks to deliver one out of them after much calls and mails. The second one entered fail delivery. Since then they have not refund my account, though they claimed they have sent reversal instruction to interswich to refund my account. Up till now i have not receive shin gbain! Please you might think twice befor you shop with these cooporate armed robbers that they call they self JUMIA. #34,225 is not a small money at least to......



Thanks to jumia for refunding money!
Re: My Ongoing Bitter Experience With Jumia. by zainab007(f): 4:04pm On Feb 10, 2015
Have you gotten a refund?
Re: My Ongoing Bitter Experience With Jumia. by doctokwus: 10:41pm On Feb 10, 2015
Sorry folks.Haven't b that regular on nland,particularly this section recently due to what I perceive is the unfair manner some threads are treated.This thread was supposed to be on FP,yet despite pleas from other posters the mods didn't deem it worthwhile.
Re: My Ongoing Bitter Experience With Jumia. by doctokwus: 10:52pm On Feb 10, 2015
splashbaby:
I will like to do a radio documentary with your experience. Are you still having issues with the Jumai
[b]You go ahead if you want to.
The update:after having given them enough heat via emails,on phone and online and copying the consumer protection council(though I didn't get any reply from them) and further vowing to write about my ordeal to newspaper houses;jumia did eventually contact me for a replacement. But here's where this people don't seem to want to change their bad ways:I had to part with an extra N3,599 before collecting the replaced fone!!Till today,I neither understand or have I been given any reason for having yo pay that extra cost.
Its as if am being charged for Jumia's fault!!This can only happen in the jungle that is Nigeria.[/b]
zainab007:
Have you gotten a refund?
See update above:item was replaced but had to pay extra N3,599 with no reason given,b4 I got the new fone!

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