Hello, thanks for the vote of confidence. We'll keep doing our best to give you the best shipping service.

drakeskull:
Shippyme doesnt make noise about collective issues anymore, they simply ACT. Just got a mail to come pick up my package this afternoon. So for those still expecting their items, kindly be patient cos they will deliver. Cheers!!!

Good morning. The claims you are making are unfounded. Your items arrived at Shippyme on March 10th last year and were packaged and prepared for shipping the same day. The bill was sent to you as usual via email and you did not make payment. It is clearly stated on the invoice that payment should be made within 7 days or demurrage would apply. The current bill you have is due to the demurrage incurred from that period until now as you have refused to make payment despite the effort of our staff to explain every element of the invoice to you. This issue has been answered previously and explained on this thread. We would be more than happy to ship them to you as soon as the balance is paid.

westwinds:
Robbed by Shippyme............... Dine in your pooooooooooooooo....... shippyme

Hello. Thanks for taking the time to look at the situation objectively. We value feedback like this as it helps us improve the quality of our service. This is something we have had our software engineers looking into and we are on the verge of making a few changes to the system. The "extra costs" are actually a function of the fluctuating exchange rate currently being experienced. A situation we did not forsee. Normally the invoices are calculated on the system but we'll have someone make a manual recalculation and reconcile the account based on the exchange rate at the time of purchase. As mentioned earlier, we'll have a permanenet fix for this issue for all our customers shortly. Thanks again.

teemy:
Hi, I have an order that has been pending since November last year. All my calls have ended up with 'we will look into it' all to no avail. Invoice 1412185820 was created with an intial cost of 9,533.19. Three deposits were made towards my jejepay account

1411180203 : 10,000 : 19/Nov/2014 06:30PM GMT

1411180203 : 130 : 24/Nov/2014 05:18PM GMT

296305439 : 500 : 28/Nov/2014 12:18AM GMT

Total : N10,630

So when the initial invoice was created I was debited N9,533.19 which gave a zero balance on the invoice and a (10,630 - 9,533.19 = ) N1,096.81 credit balance to be on my jejepay account.

When the new invoice cost was created (which I know is normal), A final charge of N10,506.92 was presented and given that an extra (10,506.92 - 9,533.19 = ) N973.73 was charged. My balance of N1,096.81 was enough to cater for the extra 973.73 leaving (1,096.81 - 973.73) N123.08 which should be my jejepay balance.

Another way to look at it is my total deposit minus total cost which is (N10,630 - N10,506.92 = ) N123.08

Now my jejepay credit balance reads N123.07 (I can live with the 0.01 difference) but the bone of contention is that my order has not been processed due to my final invoice balance which should be reading zero is reading minus[b] N973.73[/b]. The exact same extra charge that came with the invoice which means someone made that extra charge twice.

I have called those at the customer care several times and was promised two weeks ago that it would be reconciled in 1-2 days but I believe I have given enough grace reliefs. Neither seen emails nor received calls with respect to this issue. I understand that Circuit atlantic has been having problems with some thieving staff but when deposited jejepay payments are no more safe or fraudulent double charges become the order of the day I believe you need to do a bigger house sweep.

Finally, do reconcile my account and do the needful. It is just the download link of my order I need. I can forgo the N127.07 if your message is to avoid doing business with you but the product even from the name is obviously for an elder citizen and not mine. I had to stop him making further purchases till the current order with you is resolved. So, what is your answer?

P.S Also try to fix the N10,200 showing up on my page as pending approval. Really distracting.

N.B Thanks for your order confirmation emails which gave me evidence to prove my order was made with an exchange rate of N193 on the 19th Dec. last year 2014 as against your current exchange rate of N212 of today. I really hope you won't pull that card though I am expecting it with multiple screenshots from my end.

Wishing you well - Teemy

Cc
@ Mcleo007
@ Irohadis
@ Catlanta

@catlanta, looking forward to having this solved this time. thanks

twinskenny:
MY issues has been resolved with shippyme.. thanks everyone for your concern. i wish them good luck

How did it go?

cne010:


How did it go?

long story but it worth it.. CRD help out thank God for them

Catlanta:
Hello. Thanks for taking the time to look at the situation objectively. We value feedback like this as it helps us improve the quality of our service. This is something we have had our software engineers looking into and we are on the verge of making a few changes to the system. The "extra costs" are actually a function of the fluctuating exchange rate currently being experienced. A situation we did not forsee. Normally the invoices are calculated on the system but we'll have someone make a manual recalculation and reconcile the account based on the exchange rate at the time of purchase. As mentioned earlier, we'll have a permanenet fix for this issue for all our customers shortly. Thanks again.

. Hello Catlanta, can you let me know what is up with my shipment S1502066120. Your website does not seem to say it all. It just arrived at your Plainfield address last friday.

Carter111:
. Hello Catlanta, can you let me know what is up with my shipment S1502066120. Your website does not seem to say it all. It just arrived at your Plainfield address last friday.

@Carter111, your package was received on the 6th of February and at the time it arrived there was no booking for you. You must have been sent a notification to make a booking. Now there is a booking it will be updated on Monday.

irohadis:


@Carter111, your package was received on the 6th of February and at the time it arrived there was no booking for you. You must have been sent a notification to make a booking. Now there is a booking it will be updated on Monday.

Okay, thanks for the feedback. So I wait to get notification before I go ahead with payment?

irohadis:


@Carter111, your package was received on the 6th of February and at the time it arrived there was no booking for you. You must have been sent a notification to make a booking. Now there is a booking it will be updated on Monday.

. Hello once again Irohadis I need feedback please

Good evening.
Please, I want to make some enquiries.
I need to source for some BMW autogadgets / parts from USA at a BMW website.
Can you do it for me?
I'll paste the order I made, which shows the list of what I want to buy.
Please, kindly give me the breakdown of the cost.
Thanks

MOBBDEEP:
Good evening.
Please, I want to make some enquiries.
I need to source for some BMW autogadgets / parts from USA at a BMW website.
Can you do it for me?
I'll paste the order I made, which shows the list of what I want to buy.
Please, kindly give me the breakdown of the cost.
Thanks

Oga run for your life if you like yourself.

MOBBDEEP:
Good evening.
Please, I want to make some enquiries.
I need to source for some BMW autogadgets / parts from USA at a BMW website.
Can you do it for me?
I'll paste the order I made, which shows the list of what I want to buy.
Please, kindly give me the breakdown of the cost.
Thanks

perhaps you're planning on using the BMW to travel home for Christmas(December).

cne010:


Oga run for your life if you like yourself.

Why did you say that?

MOBBDEEP:
Good evening.
Please, I want to make some enquiries.
I need to source for some BMW autogadgets / parts from USA at a BMW website.
Can you do it for me?
I'll paste the order I made, which shows the list of what I want to buy.
Please, kindly give me the breakdown of the cost.
Thanks

You can get a realtime breakdown of costs from when you make a booking on Shippyme. It is the same information any staff will give you. If you need help with the purchase, place the order through circuitatlantic.com. You will also get a realtime breakdown of costs.

Please stay away from this guys. I've used them 3 times already and i can tell you something will always come up. I shipped my items to them over a month now, I've called several times, still no progress. I can assure you shippyme, that at this rate you guys will be out of business this time next year. Good idea but bad execution.

For people that buy from amazon, you can try shipping directly to Nigeria. It might be slightly more expensive but you're guaranteed to receive your items on time.

zPixel:
Please stay away from this guys. I've used them 3 times already and i can tell you something will always come up. I shipped my items to them over a month now, I've called several times, still no progress. I can assure you shippyme, that at this rate you guys will be out of business this time next year. Good idea but bad execution.

For people that buy from amazon, you can try shipping directly to Nigeria. It might be slightly more expensive but you're guaranteed to receive your items on time.

Hello,

We are sorry to hear that. Please can we have your booking reference number so that we can look into the matter? Thank you.

zPixel:
Please stay away from this guys. I've used them 3 times already and i can tell you something will always come up. I shipped my items to them over a month now, I've called several times, still no progress. I can assure you shippyme, that at this rate you guys will be out of business this time next year. Good idea but bad execution.
For people that buy from amazon, you can try shipping directly to Nigeria. It might be slightly more expensive but you're guaranteed to receive your items on time.

@zPixel, I believe in progress and change is the only thing that is a constant. We have had major challenges since the last quarter of 2014 and then previously in early 2014. We learnt a lot from those experience and have made very major changes to how we operate. There are still minor issues and this will be ongoing just like any other major system. Improvement is an ongoing process. If you try the system now, you will see a stark difference from the experience of 2014. We are indeed sorry for your experience but all the feedback we have received have been utilised to implement improvements. This time next year, rather than be out of business, I can assure you we will be the best in the industry. That change is already here. It takes time to build a good thing and we don't always get it right the first time. But we are way better now.

irohadis:


@zPixel, I believe in progress and change is the only thing that is a constant. We have had major challenges since the last quarter of 2014 and then previously in early 2014. We learnt a lot from those experience and have made very major changes to how we operate. There are still minor issues and this will be ongoing just like any other major system. Improvement is an ongoing process. If you try the system now, you will see a stark difference from the experience of 2014. We are indeed sorry for your experience but all the feedback we have received have been utilised to implement improvements. This time next year, rather than be out of business, I can assure you we will be the best in the industry. That change is already here. It takes time to build a good thing and we don't always get it right the first time. But we are way better now.

“Don't let perfection become procrastination. Do it now.”
~Danielle LaPorte

Saw this on your FB page. And I believe you are already working towards that perfection. All the best!

tallnslim9ja:


“Don't let perfection become procrastination. Do it now.”
~Danielle LaPorte

Saw this on your FB page. And I believe you are already working towards that perfection. All the best!

Thanks for the kind words. We need such at these times. Building an effective system comes up against a lot of external challenges. I really appreciate your optimism. I wish others can understand that we are involved in a process of improvement that is materialising everyday.

Hello everyone and good wishes as you carry out your importation businesses. We are pleased to reintroduce our service; IBL LOGISTICS: PICKUP/DELIVERY/WAYBILL SERVICE for Lagos and non-Lagos importers.

IBL PROCUREMENT/LOGISTIC SERVICE is primarily aimed at people who live in and outside of Lagos and wish to do business with someone in Lagos (a buyer outside of Lagos to a seller in Lagos). Lagos residents who may not have time at their disposal can also consider the service as well.

We offer pickup/delivery/waybill service within and from Lagos to anywhere in the country. Our service involve picking up your package(s) from your agents office or warehouse in Lagos and sending to you through your choice bus transport service or courier company and you receive at your location.

Our charges are pocket friendly, and we consider the convenience of your business as an utmost importance. N2,000(South west locations)/N2‚500 (South east, Abuja) for items weighing from 0-5kg to most towns and cities across Nigeria. Extra charges may apply for locations explained on our thread.

We work Monday-Friday.

The threads are;

https://www.nairaland.com/1789589/ibl-procurement-logistics-service-non-lagos#24365698

https://www.nairaland.com/1943083/ibl-logistics-pickup-free-warehousing


Thanks.

i believe you guys are past the trying periods now. i was not totally happy sometimes back with your services, being a Nigerian and knowing how Nigeria is, i know everything can not work perfectly in this country. it has been nice doing business with shippyme for more than a year now. and after everything that has happened, i will be glad to continue doing business with you guys. After speaking with Mr. Adis, i am convinced you guys will get better and stronger day by day. I have used lots of shippers but shippyme still offer me the best service so far.

Please work on a way to find a permanent solution to your past problems, and i pray God gives you guys the strength to always satisfy your customers. there is no way there wont be complains, but try as hard as you can to always give your best at all times.

ojsquare:
i believe you guys are past the trying periods now. i was not totally happy sometimes back with your services, being a Nigerian and knowing how Nigeria is, i know everything can not work perfectly in this country. it has been nice doing business with shippyme for more than a year now. and after everything that has happened, i will be glad to continue doing business with you guys. After speaking with Mr. Adis, i am convinced you guys will get better and stronger day by day. I have used lots of shippers but shippyme still offer me the best service so far.

Please work on a way to find a permanent solution to your past problems, and i pray God gives you guys the strength to always satisfy your customers. there is no way there wont be complains, but try as hard as you can to always give your best at all times.

Thank you for your feedback. We are glad to inform you that we have past trying times. We have several adjustments to the Company's setup, which we believe will improve the quality of services that we offer.

I believe as a Customer, you have the right to question us and complain when we fail to deliver. Strong customer feedback like yours helps us continue to improve the service we provide, and we appreciate the time you took to write us your thoughts.

Going forward, be assured of quality services henceforth. Thank you.

@Catlanta i called your customer care line today and told him i was about to go make payments in the bank for an order of mine and he said no problem. 4 hrs after making payment to zenith bank i didnt recieve any mail as to if my order was succesful or my deposit was made. My account is reading 0.00 and i added the fund and its been pending and i tried calling the customer care line but the both numbers were switched off. I just want to know the state of my order. Has my deposit been recieved? Has my order been made? When will it be made? I just want a feedback, any feedback as no means of comunicating with u guys right now seem responding. My order number is 1502173272. Thanks.

Mrinquisitive:
@Catlanta i called your customer care line today and told him i was about to go make payments in the bank for an order of mine and he said no problem. 4 hrs after making payment to zenith bank i didnt recieve any mail as to if my order was succesful or my deposit was made. My account is reading 0.00 and i added the fund and its been pending and i tried calling the customer care line but the both numbers were switched off. I just want to know the state of my order. Has my deposit been recieved? Has my order been made? When will it be made? I just want a feedback, any feedback as no means of comunicating with u guys right now seem responding. My order number is 1502173272. Thanks.

Please patient. 4 hours is not a long time. Once the payment reflects in our account, your order will be approved and a notice will go to you automatically. Once approved the purchase is almost immediate. Some times it take a bit of time for payments to reflect in our accounts. Thanks for your patronage.

irohadis:


Please patient. 4 hours is not a long time. Once the payment reflects in our account, your order will be approved and a notice will go to you automatically. Once approved the purchase is almost immediate. Some times it take a bit of time for payments to reflect in our accounts. Thanks for your patronage.

How much will it cost to bring 10pcs of Nokia Lumia phones to Lagos and how many days?Please drop your USA address ,Thank you.

coretechng1:

How much will it cost to bring 10pcs of Nokia Lumia phones to Lagos and how many days?Please drop your USA address ,Thank you.

The shipping cost varies and it is dependent on the size of the Lumia Phones. You can make use of our quick estimate function to determine an estimate. Please follow the link http://www.shippyme.com/quick-estimate/select-package-size/. Please note that you have to be logged out to be able to use this function. Thank you

Catlanta:
Hello. Thanks for taking the time to look at the situation objectively. We value feedback like this as it helps us improve the quality of our service. This is something we have had our software engineers looking into and we are on the verge of making a few changes to the system. The "extra costs" are actually a function of the fluctuating exchange rate currently being experienced. A situation we did not forsee. Normally the invoices are calculated on the system but we'll have someone make a manual recalculation and reconcile the account based on the exchange rate at the time of purchase. As mentioned earlier, we'll have a permanenet fix for this issue for all our customers shortly. Thanks again.

2 weeks running and counting. Hope all is well. Cheers

Order 1412185820

teemy:

2 weeks running and counting. Hope all is well. Cheers

Order 1412185820

@Teemy, Please how may we help you with this order? Thank you.

I will never wish my worst enemy to use the services of Shippyme..

Since November up till now and counting, My goods have not Arrived..

I can't believe that you guys are still contacting these scammers.....they lost my goods....and claim that airline are yet to refund after collecting the money from airline.....I will come to your office next week....to show you my true colors....perhaps if any one of your staff prove to be hard core....I will proof myself for them. Here is my good tracking number S1409246462. This time,I won't take it easy with you.
I want my money in cash.....or I make sure they close your company down...you choose one......and it is 99% sure.

zPixel:
Please stay away from this guys. I've used them 3 times already and i can tell you something will always come up. I shipped my items to them over a month now, I've called several times, still no progress. I can assure you shippyme, that at this rate you guys will be out of business this time next year. Good idea but bad execution.

For people that buy from amazon, you can try shipping directly to Nigeria. It might be slightly more expensive but you're guaranteed to receive your items on time.

They Are the worst my brother...

I think am coming up with an Idea, i will start Commenting More often on Other Nairaland Thread and political Discussion now with a Clause of "Never Do Business With Shippyme.com" at the End of all my Comments.. And I urge you to start doing the same till they get down your product