francawilson:

Thank u. I'l go to Wuse post office 2moro.I hope they'l give me tracking no for that. Na wa ooo. Who knows how long it'l take to get to China. It took it so damn long to get to Naija.

Btw,is Nipost website nolonger working?

blym4real:

Open a dispute immediately, and claim a full refund back up your claim by uploading the pictures of the watch. Contact your seller and explain to him. Keep me posted.

francawilson:
Pls is Nipost website stil working or has it bn highjacked? Its bn down for a while now.

Meanwhile, my brother bought a phone from an aliexpress supplier. Afta reading his feed backs,he was moved to buy a sony xpera z, he got d parcel thru singapore post eventhough I told him d phone wil surely b a refurbished phone dat on nairaland,they advice against buying phone and tablets frm China but he went against my advise and ordered d phone.

The phone was bought for 34k+ and is not working. It doesn't charge nor power on.He has taken it to GSM slot but they refused 2tamper wit it. They said Sony product wahala dey 2much. He's yet to open dispute cos I told him dat d supplier wil claim it was during shipping dat it got damaged.

Anyway,has anyone encountered such problm and how did u go abt it?

jerrygome:


I once had cause to return a defective phone. Did so via registered mail ( not EMS) and it arrived China in 23 days.

I paid N900 for the cost of sending back the phone.

Though I sent ONLY THE PHONE without its accessories.


Yeah...NIPOST site is experiencing some down time. Can't track @ the moment

blym4real:

Can I have the seller contact?

jerrygome:


In addition to what the person I quoted suggested FIRST inform the seller that you want to open dispute. Wait for the seller's reply ( if you have the luxury of time), then make a short clear video and take a picture showing damage.

Open dispute.

I once kept a $220 item and GOT MY FULL REFUND.

jerrygome:

Whatever you do, DON'T TRY TO FIX the phone to avoid breaking the warranty seal thereby violating terms of it.

francawilson:

For the phone or wristwatch. My brother opened dispute and the seller said he should send pictureto make sure its d phone he sent afterwards he also said he shld send it back that he will refund half of his money imagine that?

anex4real:

It still 'blym4real'
The watch.

Tell him not to agree to the seller solution, he should escalate the dispute and you should also do the same.

anex4real:

It still 'blym4real'
The watch.

Tell him not to agree to the seller solution, he should escalate the dispute and you should also do the same.

francawilson:

My email is missfrancawilson@gmail.com. I'l PM u

francawilson:

The seller hasn't sent me an adress yet but I can post the adress I saw on d envelop used in sending d parcel to Naija if that's a real one. I await his response in d morning. It takes him ages 2reply mssgs. The kind of feedback dt guy wil get frm me eh!!! Kai!!! #ScratchingMyHead

francawilson:

Oh my gush! Really?

I am feeling so bad cos I saw this same watch in Naija for a lesser price sef. Look at what I'm passing thru. And d heat in Abuja will make u wanna remove ur cloth and walk abt butt n*ked. Geeeez

Meanwhile how can video b sent 2d seller? cos u'r only allowed to upload a 5MB picture.

francawilson:

The seller hasn't sent me an adress yet but I can post the adress I saw on d envelop used in sending d parcel to Naija if that's a real one. I await his response in d morning. It takes him ages 2reply mssgs. The kind of feedback dt guy wil get frm me eh!!! Kai!!! #ScratchingMyHead

pero007:
Which country can I get used phones to import to Nigeria

francawilson:

So what happened btw u and ur seller afta u sent back d phone?

jerrygome:

Use file sharing site like https://www.mediafire.com/ and drop the link of video in your dispute message.

anex4real:

why don't you chat with the seller on trade manager
, it faster that way.

anex4real:

Can I have the seller store name?

jerrygome:


He sent another one ( though different from the one I wanted) but the good news was it was working

francawilson:


I don't have trade manager. Please if I want to download it on my ipad,what trade name wil I see cos I typed it on the search bar and it brought out so many different apps.

Store: happy go buy on aliexpress
Seller: kailing lin
Order no: 65267078050469
For the watch.

For the phone:
Sony Xpera Z
Seller: best Supplier on aliexpress
Seller Amy Wang
Order no: 65805352880956

francawilson:

Thank u sir. I'l keep u apraised.

yemi2plus:
Happy Importation Importers!

Spandy:
Hello guys, pls what do I do when a dispute about a transaction on aliexpress is "escalated"? It has remain like that for 1month and a week now without getting any response from aliexpress. I would appreciate any helpful advice on what to do next

koredex4love:



just be patient with escalated dispute,one took me and my group more than 7months to finished ,at the end we lost .just be patient,if no final judgement is made at fir phase ,you might still be required to provide more evidence,so be prepared for that because ,i ve not seen anyone that won an escalated dispute before oo.wish you all the best.