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Nairaland Forum / Nairaland / General / Business / Shippyme Customer Care Thread On Nairaland (47071 Views)
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Re: Shippyme Customer Care Thread On Nairaland by ulotoyebta: 9:54am On May 05, 2015 |
Catlanta: Your delivery time is very questionable considering the fact that you now default in delivering. Please don't promise what you don't deliver. |
Re: Shippyme Customer Care Thread On Nairaland by teemy(m): 9:35pm On May 05, 2015 |
Hi Catlanta, irohadis as for delivery from shippyme US address, can I edit delivery address to mine or must it arrive your lagos address first? Thank you. |
Re: Shippyme Customer Care Thread On Nairaland by planetuzor(m): 7:42am On May 07, 2015 |
Finally, I got my orders on Monday after SIX Month..... ( Order since November 2014 which was intentionally made to target the December market. But I got No order till May 2015). They gave numerous excuse whereas between that same time I had to use another shipping company (Sgkglobal) and got my goods in less than 2weeks between same november and many times in December, even in febraury and march. But Shippyme refused to deliver my others with them. Whereas this other companies don't charge you until your good's arrive. They send it down then when it arrives Nigeria they bill you. Am not trying to campaign for any company here, but am only given an honest review... Anyway that's the end of my doing business with you. No thanks to you at all... When you guys guffed, u come up with several excuse " like this latest one of "new Management".......... Before I Go, I have 2 profer a solution for you I don't jst criticise alone.... I would advice, instead of collecting the frieght money first from the customers before you send down the good to Nigeria, while not send it down first then on getting to the country before clients pick them up they make payment. I think with this approach you will seat up. You will be focused on sending goods down by every means. And be more business conscious and on your toes. Maybe when you implement this I might try you out again..(because that's what other companies like "SGKglobal.com" are doing. |
Re: Shippyme Customer Care Thread On Nairaland by Catlanta: 9:35am On May 07, 2015 |
frisky2good: Hello, We confidently say that all emails are responded to within 24 hours. As regards your booking an email update as been sent to you already notifying you of the reason for the delays. We regret any inconveniences. |
Re: Shippyme Customer Care Thread On Nairaland by Catlanta: 9:39am On May 07, 2015 |
ulotoyebta: Hello, We promised and we are already delivering. Have you placed a booking recently? Please do and enjoy quality service. Thank you. |
Re: Shippyme Customer Care Thread On Nairaland by Catlanta: 9:41am On May 07, 2015 |
teemy: Hello, Thank you for your inquiry. You can edit the delivery address at any point but, it is best done before it departs the US so as to carry the updated label. Also note that you will need to send us an email to alert us of such changes. Thank you. |
Re: Shippyme Customer Care Thread On Nairaland by Catlanta: 9:46am On May 07, 2015 |
planetuzor: Hello, Thank you for your feedback. We regret any inconveniences. As you are aware your shipment was sent by Sea in error and that has been corrected. Also we already have a minimum $20 dollar balance mark for shipment so as to hasten delivery. We are also working on raising that margin and already improving on the quality of services. Thank you. |
Re: Shippyme Customer Care Thread On Nairaland by frisky2good(m): 9:57am On May 07, 2015 |
Don't just bring that emails are responded to within 24 hours story. What part of the email that you sent indicates where my package is and / or when it will be delivered? Looks like you just enjoy evading simple questions by cooking up big grammar. You said you used air France to ship my package and it resulted in this delay. Now, how does that explain where my package is? Just send a simple message like "Your package is in ............ and it will be delivered on or before ........... and it will make sense to me. Hello, We confidently say that all emails are responded to within 24 hours. As regards your booking an email update as been sent to you already notifying you of the reason for the delays. We regret any inconveniences. [/quote] |
Re: Shippyme Customer Care Thread On Nairaland by teemy(m): 3:14pm On May 07, 2015 |
I can't find where on the invoice I can make the adjustments. I dropped a message centre in line with the new address on shippyme site but am yet to get a reply. S1505050416 |
Re: Shippyme Customer Care Thread On Nairaland by Catlanta: 3:38pm On May 07, 2015 |
teemy: Hello, You can not edit the delivery address yourself after placing a booking. You will need to send us a mail for this request. Please state in the mail your preferred option and the address you want to change to and we will have it updated. Please note that you will be charged for Local Freight. And the booking quoted has already been assigned to batch leaving the US. Hence send this details as soon as possible. Thank you. |
Re: Shippyme Customer Care Thread On Nairaland by teemy(m): 3:56pm On May 07, 2015 |
Catlanta: I had already dropped a message at the message centre since the day payment was made and as at a few minutes ago no one has responded nor any notification that someone even saw my message. I just got off the phone with 08035518071 and hope he would be able to make the changes. Please have your support people regularly checkup on feedback as well as reply to them (in understandable words). Wishing you well - Teemy P.S What is the ETA since it has now been Assigned to Batch? |
Re: Shippyme Customer Care Thread On Nairaland by Catlanta: 4:07pm On May 08, 2015 |
teemy: Hello, The changes have been made. The ETA is 5 to 10 business days. Thank you. 1 Like |
Re: Shippyme Customer Care Thread On Nairaland by babysheju2(f): 2:33pm On May 14, 2015 |
shippyme is.shit! dear Nairalanders If u love yourself n money n u don't want 2 develop High BP u better flee cos they're still holding on 2 three of my husband s package for 2 months now and we have paid. And I tried to convince him but he wouldn't just listen I also told him about naira land he said maybe they want to tarnish your image. Now it arrived since Friday as they said o and now It's taking another two weeks to clear.He's already regretting ever using shippyme and I hope others too learn and avoid ur company.. *hisses* 1 Like |
Re: Shippyme Customer Care Thread On Nairaland by n3rve(m): 9:27am On May 19, 2015 |
Wow! I placed a few orders on Amazon that should reach ShippyMe sometime this week. Looking at all the queries here, I'm really concerned about what to expect with this company, especially considering that I need this parcel delivered to me as soon as possible. It's my first time using them and I will post about my experiences here as they happen. |
Re: Shippyme Customer Care Thread On Nairaland by Catlanta: 6:18pm On May 19, 2015 |
n3rve: Hello, You have nothing to worry about. You are assured the best delivery. Please ensure you create a booking before the package is delivered to our US address and select your preferred option. Thank you. |
Re: Shippyme Customer Care Thread On Nairaland by n3rve(m): 12:46am On May 20, 2015 |
Catlanta: I've created bookings for all items and chosen the 7 - 12 days shipping option. I'm waiting on the items to reach and I'll pay when total costs are calculated. I asked some questions this morning using the support section but didn't get any responses. I want to believe you're services have improved and if you live up to expectation, I'll use ShippyMe for all future purchases. Thank you! |
Re: Shippyme Customer Care Thread On Nairaland by Catlanta: 10:12am On May 21, 2015 |
n3rve: Hello, Noted. We will be expecting your package. Yes, our services has improved tremendously. Please note that all email correspondences are attended to within 24 hours. We will definitely respond to your inquiries or better still give us a call or drop it here. Thank you. |
Re: Shippyme Customer Care Thread On Nairaland by n3rve(m): 6:57pm On May 21, 2015 |
Catlanta: It's been 24 hours since my parcel arrived ShippyMe and I have not received any notification regarding it. It's also marked as "Not yet received" under my ShippyMe account. Tracking #: S1505194105 |
Re: Shippyme Customer Care Thread On Nairaland by frisky2good(m): 9:21pm On May 21, 2015 |
Sorry, take heart, pray hard. n3rve: |
Re: Shippyme Customer Care Thread On Nairaland by n3rve(m): 10:34pm On May 21, 2015 |
frisky2good: Actually, they've sent me all notifications for items received. |
Re: Shippyme Customer Care Thread On Nairaland by frisky2good(m): 7:06pm On May 22, 2015 |
Goodluck in your dealings with them. As for me, I'm done with them. I can cope with even 5 months delay but I hate being kept in the dark. Once again, I wish you all the best and please always insure your packages. Trust me, your package will never get lost if you do. n3rve: |
Re: Shippyme Customer Care Thread On Nairaland by n3rve(m): 8:19am On May 26, 2015 |
frisky2good: Thanks for the advice, frisky2good. Like I said, I will share my experiences here. I have been notified of receipt by ShippyMe and I consolidated and insured all items. I made payment yesterday so I'm assuming they'll be sorted out and my shipments will be assigned a batch and an ETA soon. I've used MyUS in the past and my dealings with them were flawless, so good I felt the need to review their services on my blog, I plan to do the same for ShippyMe. From what I can tell so far, ShippyMe is lacking dedicated man power. One of the easiest ways to get a customer frustrated is by keeping them in the dark. I sent a mail with some questions on the 21st of May (Thursday) and didn't hear back until the 25th (Monday), so they failed to reply on Friday (24 hours from the time) and delayed responding till Monday most likely because of the weekend. The e-mail was regarding a parcel that according to FedEx tracking had since been delivered but I wasn't notified by ShippyMe 24 hours after. I was sick worried about the location of the item especially after reading the stories about theft above. I found this strange because some smaller accessories which were delivered a day after the major item reflected way before the core item. As at the time of this post, all items have been marked as "Received", payment made ($124.60) and I'm awaiting an ETA. ShippyMe has the infrastructure in place, a well designed system and friendly customer care representatives (when they reply). They just need dedicated employees. For now, it's easy to assume the company is being run as a hobby. Either that, or they are overwhelmed by the amount of customers they have and orders they receive. They have great potential but need to work at it. |
Re: Shippyme Customer Care Thread On Nairaland by geek30: 7:49am On Jun 01, 2015 |
Poor Service, ETA 20 May 2015 , it's 01 June 2015 and i still haven't got my goods, i saw notifications it arrived naija, when I called their Customer Service I was told my own package was missing, been weeks and i still haven't got my package. I will never use shippyme again |
Re: Shippyme Customer Care Thread On Nairaland by n3rve(m): 1:02pm On Jun 01, 2015 |
geek30: What shipping method did you use? Did you insure the item(s)? |
Re: Shippyme Customer Care Thread On Nairaland by geek30: 1:12pm On Jun 01, 2015 |
n3rve:just called your customer service and they said it just arrive and it will get to my state in 2 or 3 days ... i hope this isn't another lie |
Re: Shippyme Customer Care Thread On Nairaland by shaiguy(m): 5:42am On Jun 02, 2015 |
n3rve: :-) |
Re: Shippyme Customer Care Thread On Nairaland by shaiguy(m): 5:58am On Jun 02, 2015 |
planetuzor: :-) |
Re: Shippyme Customer Care Thread On Nairaland by Catlanta: 6:14pm On Jun 02, 2015 |
shaiguy:Hello, We regret any inconvenience. Please note that your issue was logged over the weekend and could not be attended to then as we do not open on weekends. But issues has been resolved now. Thank you for your feedback. |
Re: Shippyme Customer Care Thread On Nairaland by shaiguy(m): 6:23pm On Jun 02, 2015 |
Nope, My issue was raised on the 28th of May. A Thursday. |
Re: Shippyme Customer Care Thread On Nairaland by Catlanta: 6:26pm On Jun 02, 2015 |
shaiguy:Hello, We confidently say we are improving on our services daily and we have become even better with a stronger Customer base. Thank you. |
Re: Shippyme Customer Care Thread On Nairaland by aliumujib(m): 2:16am On Jun 04, 2015 |
Chai, wey my Moto 360 dey come, shippyme pleease, I take God beg una, let my item arrive safely, I wasn't going to pay for insurance before, but now I will, please just help my life. My final project depends on that smart watch. If I had seen all these reviews I wouldn't have patronized you, well at least I'll tell my classmates not to. Just help my own cause. |
Re: Shippyme Customer Care Thread On Nairaland by n3rve(m): 8:47am On Jun 04, 2015 |
aliumujib: LOL! I'm expecting a parcel too. You should be calm, like me ![]() |
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