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Nairaland Forum / Nairaland / General / Career / My Experience With The Rude Female Employees At Visafone Office Today (22287 Views)
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Re: My Experience With The Rude Female Employees At Visafone Office Today by eleshin(m): 9:01pm On Jul 03, 2015 |
achemedez:Do you av brain at all? 1 Like |
Re: My Experience With The Rude Female Employees At Visafone Office Today by Melahou(m): 9:12pm On Jul 03, 2015 |
ddami: They are dead but there ghost refuse to die with them. 4 Likes |
Re: My Experience With The Rude Female Employees At Visafone Office Today by Nobody: 9:36pm On Jul 03, 2015 |
Beremx: hahahahahhahahah.. I no fit laugh.... kikikikikikikikiki.. even berem sef dey condemn. .... dis world is just lol... kCPB |
Re: My Experience With The Rude Female Employees At Visafone Office Today by Nobody: 9:43pm On Jul 03, 2015 |
Chrisbenogor: gtbank. |
Re: My Experience With The Rude Female Employees At Visafone Office Today by tellmesome(f): 9:50pm On Jul 03, 2015 |
I am glad people in Nigeria are knowing their right.Customers are always right. |
Re: My Experience With The Rude Female Employees At Visafone Office Today by deebrain(m): 10:30pm On Jul 03, 2015 |
Ask4Info: Ah Visaphone! I can never forget my experience at their opebi or VI office-can't remember which cos this was 2009. I remember i wanted to get their internet service. A lady i met there was wonderfully polite-but the guy handling internet issues... Gosh! The arrogance alone-you need to have seen it. From that year, i vowed never to use VISA phone or their internet package to date. They might be good, but whenever i think of them, that arrogant guy's face comes to my mind. 1 Like |
Re: My Experience With The Rude Female Employees At Visafone Office Today by BuddhaPalm(m): 10:54pm On Jul 03, 2015 |
VOTE with your money. Spend it where they treat you right... 1 Like |
Re: My Experience With The Rude Female Employees At Visafone Office Today by poseidon12: 11:00pm On Jul 03, 2015 |
NaLaugh: You are right, no such laws exist in U.S. (or any developed country that I know of). It's the free market that forces companies to treat customers like Kings. But this is not really about Visafone. I think we are generally rude to each other in Nigeria. 3 Likes |
Re: My Experience With The Rude Female Employees At Visafone Office Today by spiralwedge(m): 11:24pm On Jul 03, 2015 |
achemedez: the only thing i could read is that you are a visafone staff. No matter what the other side of the story is, poor customers service is unacceptable. If you have ever been abroad, u would understand better. But here excellent customers service is unimaginable... that's why you could shamelessly make such a comment. 3 Likes |
Re: My Experience With The Rude Female Employees At Visafone Office Today by emperor94(m): 11:40pm On Jul 03, 2015 |
Re: My Experience With The Rude Female Employees At Visafone Office Today by Mekzmoney(m): 12:43am On Jul 04, 2015 |
You've equally showed how childish you are by dis ur comment... Its only a child dat would react with anger and also wit all dis insult.. Grow up because i noticed u don't hav a sense of humor. Well, maybe ur still a baby, sucking ur mama breasts because an adult or a learned man should know dat I was joking. Gosh! BabaAlabi: 1 Like |
Re: My Experience With The Rude Female Employees At Visafone Office Today by Stanlyag(m): 4:00am On Jul 04, 2015 |
It's not about visafone, it's ladies and their useless forming |
Re: My Experience With The Rude Female Employees At Visafone Office Today by grownaira: 4:57am On Jul 04, 2015 |
Ask4Info: Thanks boss |
Re: My Experience With The Rude Female Employees At Visafone Office Today by justmenoni: 6:19am On Jul 04, 2015 |
Op u no lie at all,had similar experience at the sales office of Turkish Airlines at the airport, this Igbo lady was so rude ehn,she was actively rude to most customers that they and u had think she was doing them a favor by selling them airtickets and the funniest thing is that she was putting on earpiece and listening to loud music,been flying Turkish Airlines for years but I have decided to switch else where cos the way she attended to meand some other clients that day was so bad... Most businesses plus companies in naija are usually of the opinion that they are doing you a favor,imagine when most ppl decide to keep their money at home or most ppl decide to buy foreign products and the funniest thing is that after this ppl are sacked they will come here to Nairaland and keep on screaming I didn't do anything without knowing ppl like the op and other customers hv reported their silly assess 1 Like |
Re: My Experience With The Rude Female Employees At Visafone Office Today by Kirinwa: 7:22am On Jul 04, 2015 |
Ask4Info: To be honest in fairness too everybody why leave a customer waiting for 3 minutes over trivial matters like greeting haba fah. Whatever happened to, Welcome Sir. How may I be of service? Sometimes people may be stressed out and greeting is last thing bothering them. I never said greeting is not important o. Am merely saying a business can be transacted nothwithstanding. I used to be a serious customer of visafone, the only one using it in my family until the phone had a problem, I took it to their major office in my state, they didn't have anyone to repair it; they wanted to send it to another state! This is a company that doesn't have marketing team, I had to go to their office anytime I wanted to recharge. Finally am back to Etisalat. ![]() 1 Like |
Re: My Experience With The Rude Female Employees At Visafone Office Today by shevon: 7:24am On Jul 04, 2015 |
OP, I understand you perfectly well. That same reason was why I dumped them and chose to use Swift for internet services. Their CSAs at Saka Tinubu are always behaving as if you are trying to woo them; when you go there, smile and greet them, they put up this kind of 'wetin dey worry this one' kind of attitude that annoy me. If I were in your shoes and I heard them spew that trash, I'd have started the fight right there and then, God help anyone that talks back. |
Re: My Experience With The Rude Female Employees At Visafone Office Today by sweettease(f): 8:30am On Jul 04, 2015 |
fruitfulBROTHER:If I hear? Aside from the security men, their staffs especially the customer service ones are terrible. I didn't even do my BVN on time because of one rude skunk there that made it his duty to be rude to me after he collected my number when I opened the account and started disturbing me on WhatsApp for us to meet; meet for what now? Is that how they do it nowadays? I gave him a piece of my mind and now I'm his sworn enemy. His colleagues under customer care are even worse off, I see the way they treat customers. I'll so disgrace the next one that gives me an undeserved attitude. ![]() |
Re: My Experience With The Rude Female Employees At Visafone Office Today by jaybee3(m): 8:33am On Jul 04, 2015 |
sweettease: Hmmmm |
Re: My Experience With The Rude Female Employees At Visafone Office Today by sweettease(f): 8:38am On Jul 04, 2015 |
Re: My Experience With The Rude Female Employees At Visafone Office Today by Eyop: 8:46am On Jul 04, 2015 |
sweettease: To take the discussion to the permanent site ![]() ![]() |
Re: My Experience With The Rude Female Employees At Visafone Office Today by pastorsmiling(m): 8:54am On Jul 04, 2015 |
@op, I perfectly understood your plight in this regard, as a customer service personnel I sincerely say sorry on their behalf not all of us are bad sir. Many of them don't really know customer is a king and the reason for their job is because of customers. Until companies in Nigeria know that customer service is a career not just ordinary job and should not be treated as business as usual we will not move forward. Sometimes when I'm attending to customers wat come out of them is thank God I'm talking to a man they feel free expressing their problems to me. The problem with most companies is that they only want to impress you by putting a fine and pretty lady in their help desk forgotten that 90% of customers are not interested in whatever person that attend to them wat matters to customers is how their problems will be resolve in the shortest period of time. @op, once again, sorry for inconvenience. Have a nice day sir. 1 Like |
Re: My Experience With The Rude Female Employees At Visafone Office Today by Nobody: 8:58am On Jul 04, 2015 |
i have used visafone data for 4 years .before then, i tried two gsm networks and yes, i prefer cdma services more than gsm services when it comes to data because they hardly ever have downtimes. as for customer service,well i just walk into their office and meet a customer service agent and simply make my request .Even if they smile or dont smile as long as they get my data up and running ,i am okay.so far so good. But most of the girls for Zenith bank and Visafone fine sha make i no lie. ![]() |
Re: My Experience With The Rude Female Employees At Visafone Office Today by stello(f): 9:33am On Jul 04, 2015 |
Ask4Info: True talk |
Re: My Experience With The Rude Female Employees At Visafone Office Today by lolaluv1(f): 11:01am On Jul 04, 2015 |
overboard: Are you simply hurt She didn't acknowledge you? Tut tut! |
Re: My Experience With The Rude Female Employees At Visafone Office Today by fm7070: 11:13am On Jul 04, 2015 |
@OP You disappoint me a lot. How can you stand in front of a 'less busy' CS officer for 1 minute and he/she did't attend to you and you didn't register your displeasure for the manager to come and call them to order immediately. You even overheard them and didn't even respond The truth is that your complain to the head office may be baseless because you may not be able to identified those involved and there are no concrete fact or record of incident to take up the case with them. 1 Like |
Re: My Experience With The Rude Female Employees At Visafone Office Today by windud: 11:26am On Jul 04, 2015 |
I met one ugly old short and witty lady at CAC Enugu office and I couldn't help but wonder if she knew she was working in a public office or in her matrimonial home, that's if she was even married. People who have gone to do business in CAC Enugu office should have noticed her rude attitude to customers to the commission. She is really hostile, talks rubbish and never puts a welcoming smile on her face. Her responses to customers inquiry would rather leave you angered and confused. I will soon find out her names and post it here. |
Re: My Experience With The Rude Female Employees At Visafone Office Today by Gemc3(f): 11:35am On Jul 04, 2015 |
arabianights: First of all, mystery shopping is not a new thing in the banking industry at all. Secondly, going by what the OP wrote, the ladies were totally wrong and deserve to be punished. Thirdly, most customers lie A LOT. It has happened to me b4. I felt very bad. As they srenghten thier staff on excellent customer service, organizations should also put in place policies that prevent the abuse of staff. At a point in our lives, we have been service providers n customers. Treat ppl the way u wanna be treated. 1 Like 1 Share |
Re: My Experience With The Rude Female Employees At Visafone Office Today by KingTom(m): 11:42am On Jul 04, 2015 |
Gemc3:Are you in the Banking sector? |
Re: My Experience With The Rude Female Employees At Visafone Office Today by Gemc3(f): 11:44am On Jul 04, 2015 |
KingTom: Yes i am. |
Re: My Experience With The Rude Female Employees At Visafone Office Today by KingTom(m): 11:47am On Jul 04, 2015 |
Gemc3:Oh really? Which bank? ![]() |
Re: My Experience With The Rude Female Employees At Visafone Office Today by arabianights: 12:14pm On Jul 04, 2015 |
Gemc3: My dear ,theres no bone of contention here neither is anyone arguing we are simply stating our experiences and observations. As to whether ms is a new thing or not is not the point of discussion here, okay?What ever the case, zenith bank an visaphone staff are certainly not handled or trained like others banks'staff. All banks are aware of aggressive,rude and impatient attitude from customers hence the trainings as well as warnings and disciplinary actions from them. policies or not the only thing now that differentiate all banks is one thing "SERVICE". YOUR OPINION IS NOTED, HAVE A NICE WEEKEND |
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