It seems MTN is now employing people who aren't good enough to be customers agent service. When he picked my call, it was as if he was forced to do so. i was already boiling inside. I told him what the problem was in short and simple sentence. I guess he did not have answer to it but instead for him to just give an answer to it even if it won't explain it all, he started saying what do u mean, i didn't get u, can u come again. I kept repeating the problem up to four good time. Just for him to say he still doesn't get it. I angrily say 'Se eti e dii nii' ( are u deaf ). He immediately hang up the call. I consider this inappropriate, at least customer is always right besides, he was the one paying deaf.

Because a good customer care agent must be polite mean say make u ask am if him deaf.

Bilabong:
Because a good customer care agent must be polite mean say make u ask am if him deaf.

do you read the post at all. I said i repeated the problem four good time, yet he is still saying i didn't get you. He was playing deaf and i had no choice than to ask him.

Dfact say e b customer care agent no mean say na mumu im b...#im no fit insult customer datz y im hang up...d guy correct pass u@Op

I was beginning to side u until you said that abusive words....
You must be an impatient somebody! 4 times wasn't too much, cos you were talking on the air.

gwenj:
Dfact say e b customer care agent no mean say na mumu im b...#im no fit insult customer datz y im hang up...d guy correct pass u@Op

don't take it personal. the poster below u talk slightly okay

Dy can be annoyin sumtymz sha...buh e no reach to insult am...

cutebobo:
do you read the post at all. I said i repeated the problem four good time, yet he is still saying i didn't get you. He was playing deaf and i had no choice than to ask him.

That was not enough reason for you to have ask him if he is deaf.