Nduka193:


Hi,

Nice review. Before responding in full and addressing your issues some of which are not correct, the rest of which we have improved on since months back, can l have something to use to identify you as a real customer. Could you let me know the last four digits of your phone number in our system, as well as 2 orders numbers you have been assigned from our platform. This is important as we have seen reviews and comments from lots of competitors who just come to post negative nonsense. Thats the reason why l decided to personally handle some of the reviews here.

Once l get this, l will address all your concerns, show you that most have changed as we listened to customers and you will enjoy a much more improved serv ice now from Shoptomydoor.

Best Regards,
Nduka Udeh
President/CEO

crestweon:


First you say nice review and then you say my experience and the issues I raised are not correct ( without an investigation) lol. I expect you to have checked my handle here you will see that my history shows that I have sold some things here and hence my phone number is no secret ie 08054216625 . My Twitter handle and Facebook page is linked to this account. I am not a face less person paid by your competition. As for any order number you requested for, this should suffice #39188.

Dear CEO your competition is not nonsense because they drive you to offer better service and hence make more money.

Thanks

bristol201:

Dear Mr. Nduka,
Thanks for your prompt response. I was surprised to read from your message that all updates were concluded last week. Does this mean including mine? Now let me inform you that as at this moment nothing in my warehouse. Infact, I again called your USA office and spoke with one Mr. Andrew while still in the middle of conversation, the phone went off. Called again this time around was one Irene. The annoying thing is they gave me the same thing that they will consult warehouse dept having sent my invoice twice without anything done. This is frustrating coupled with the amount of money spent on telephone calls. Infact this is unlike Shoptomydoor that I knew before. It is very very frustrating to be honest with you. Please for the last time do something. Thank you.

bristol201:
[/b]
Nice to know how much you are interested in customers and thier well being despite your tight schedule as you mentioned above.
I will appreciate it if you could then please look into my case at least after several calls to your USA office, several invoices . If for anything, you should realise how much i could have spent on phone calls alone . My details are as follows:
NG42746
Tracking No: USPS 9405509699938655315395
The item was bought on Ebay and delivered to your office on Monday 3rd August, 2015.
My warehouse has not been updated since. I have sent my invoice almost thrice now recently, I emailed the pictures of the item, receipt of payment through PayPal, copy of order from ebay etc.to help your warehouse dept to search for it.
This is my sixth order from your office and no issues whatsoever, I will appreciate your quick intervention on this.
Thanks.

lordkay10:
I heard there's an increment in fixed charge by shoptomydoor, what's the new fixed charge and the new shipping rate per pound?
Cc: shoptomydoor

Nduka193:


Hi,

I see what the issue is here. The item was sent to us with the wrong addressing. It came without a unit number and hence the reason for the delay. When such happens, we request for various details to ensure items are not updated to the wrong customer. I have spoken with customer service on this and this issue will be resolved speedily. Apologies for the delay but in future make sure that you address your items with you correct address and it MUST have the unit number as part of it.

I see there has been numerous back and forth between you and our customer service team requesting for invoice that will show your full name. I also see that as of today, 13th, you provided the last document needed for full verification, so we will not be asking for any other thing. Expect a response on this from customer service today, 13th of August.

In future, always direct all correspondence to contact@shoptomydoor.com . While l try to see customers comments here so as to know what issues they face and find ways to solve them, this is not our main medium for customer support.

Thanks for been a customer. Again, you need not worry as it will be resolved today.

Always remember our free total no cost replacement promise to you if anything happens to your shipment. Always have rest of mind that anything coming through Shoptomydoor is covered completely in case of damage or loss at no cost to you. See more at http://www.shoptomydoor.com/GuaranteedDelivery.html

Best Regards
Nduka Udeh
President - Shoptomydoor.com

vibrant99:



Sincerely , The charge is way out of the box, i must say that is crazy , Imagine having Shoptomydoor shipping charge to be 100dollars and Customs clearing to be 80dollars, Mehn!!!! The whole thing being shipped is even less than 100dollars, with this improvements, there is gonna be a great "slow down" in business, Sincerely, it cant work that way, anyway,i already have them delivered ,having to ignore them in my warehouse will generate more funds, so got no choice to ship out, but not after creating a hole in my pocket.

shoptomydoor:

How much will it cost me to ship a laptop bought from amazon or ebay to lagos

Patrick007:
Dear Shoptomydoor.. I would like to bring to your attention. I got my redstar tracking number today and on tracking 1 of my packages, redstar tracking number: 068119 for my package to be delivered to me tomorrow (18th August 2015) But on tracking it.. I was shocked to see Arrived at Sort Facility ABA... Are you guys kidding me... I Stay In Surulere Lagos... Below is what i saw when i tracked in on their website


Waybill Number: 068119
Status Location Time
Monday Aug 17 2015
In Transit MAINLAND 22:07
Arrived at Sort Facility ABA 18:10
Shipment Picked Up MAINLAND 12:53

I would track again 1st thing tomorrow and see if its some mistake or so... If not... I would find this funny in anyway.. Would i stay using my credit to call redstar to have this rectified when you guys have my address and this isnt the 1st shipment i am running with you guys

My Unit Number is NG49496.

shoptomydoor:


Hello Patrick,

We apologize for that error. It was a minor error though from our courier partner in updating your shipment. Your shipment is already out for delivery and will be delivered to your Surulere address as expected. Thank you for choosing Shoptomydoor.

DayoAle:
Na wa for people ooh, @Patrick, I believe this people have a call center that can be contacted, we all should give them a break and do things right. You have an issue, call them, if they dont answer you can make noise about it. My simple opinion.

shoptomydoor:


Hello Patrick,

We apologize for that error. It was a minor error though from our courier partner in updating your shipment. Your shipment is already out for delivery and will be delivered to your Surulere address as expected. Thank you for choosing Shoptomydoor.