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MTN Customer Care Thread - Phones (111) - Nairaland

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Re: MTN Customer Care Thread by xband: 6:59pm On Aug 18, 2015
JideSM:


The service has been deactivated as requested.

Thanks very much. I got your deactivated message this morning.

Please, JideSm, I diverted my number but I got a call from a name that shows "Heaven", i picked the call but the parson was mute, then i checked my call log to verify but couldn't find it in my call log, I was shock how that was possible. Please can you teach me how to be able to call a diverted number with a unique name? I'm such you can help me out on this and i will be willing to learn. Thanks
Re: MTN Customer Care Thread by Oshlander: 9:15pm On Aug 18, 2015
Re: MTN Customer Care Thread by Oshlander: 9:16pm On Aug 18, 2015
Re: MTN Customer Care Thread by Nobody: 11:10pm On Aug 18, 2015
this is my first time of laying a complain through this platform, hope I get the required solution. Of recent MTN has been deducting my money don't know if it's due to the music plus plan I activated three weeks ago. whatever it is I want to opt out of it, I can no longer recharge my line with confidence, and I have resulted not to recharge on the line again if this is not resolved, have tried calling 180 but no medium to speak with a customer care agent that's why I have come here, I hope this could be resolved. here is the number am having the issue with ''07069797882". Mr Jidesm I plead you look into this and deactivate EVERY service am subscribed to, thank you in anticipation.
Re: MTN Customer Care Thread by seanlawrency01: 1:44pm On Aug 19, 2015
Please help me deactivate every facebook subscription on this my 08133809741 ....thanks
Re: MTN Customer Care Thread by SPDAZZY(f): 4:20pm On Aug 19, 2015
Please how do i register for first 11. i am on ipulse
Re: MTN Customer Care Thread by seanlawrency01: 6:10pm On Aug 19, 2015
Here are the codes for free airtime on MTN lasted for 7 day after 30naira deduction hav tuk place....okay

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Re: MTN Customer Care Thread by davizen: 11:47pm On Aug 20, 2015
Gud day JideSM,I checked my bb status,and I received a message saying that I have reached the fair usage threshold.
Is it a daily something or for my subscription(i.e fair usage threshold).
Thanks
Re: MTN Customer Care Thread by Donald7610: 9:59am On Aug 21, 2015
Pls help old Dad remove 50 naira illegal deduction from Faaj-Hub (33334)
Pls help o
08133652000
Re: MTN Customer Care Thread by Esji80(m): 5:12am On Aug 23, 2015
MTN keeps removing my money despit d fact that I am having data...How do I stop this?
Re: MTN Customer Care Thread by wordychap: 5:26am On Aug 23, 2015
Received a text message to validate my sim registration or my sim will be deactivated.
Can u help validate that here?
Thank you
Re: MTN Customer Care Thread by Yem0350: 8:39am On Aug 23, 2015
wordychap:
Received a text message to validate my sim registration or my sim will be deactivated.
Can u help validate that here?
Thank you
Same here. This is a line dat I registered 2006. Only to receive dat sms yesterday.
Re: MTN Customer Care Thread by Nobody: 1:34pm On Aug 23, 2015
wordychap:
Received a text message to validate my sim registration or my sim will be deactivated.
Can u help validate that here?
Thank you

I got the message too and also said I have to go to any mtn centre with a recent photograph, I don't understand because I just did a sim welcome back 2 weeks ago. and I have been trying to connect with their customer care agent to no avail.
Re: MTN Customer Care Thread by minmo: 5:39pm On Aug 23, 2015
please can I subscribe for enhanced goodybag with my main credit on beta talk and they wont start removing from my goodybag straight?
Re: MTN Customer Care Thread by SWG1: 11:20pm On Aug 23, 2015
jokhen10:
Nairalanders! Here's What Mtn Did For Me; which prompted me to write this letter to saySay A Big Thank You !

I so remember vividly, the times i have had to
curse and
swear at you
Mtn for the #50 you deducted from my recharged
balances,
for unknown
activated services. Will i ever forget the
frustrations i have
felt
when i
could not get connected to friends and families at
crucial
times, not as a
result of limited funds in my balance but
sometimes as a
result of
unfavourable services.
What about the annoying moments when i have
had to
wait for almost an
hour to speak to your customer agents and end
up not speaking
to
any one. And
so many, many other faults anyone can think of
finding in Mtn's services. Why
am i saying all these? well bring me a million and
one faults whatsoever
you can find in them, and i would give you just a
single
reason
why i would
n-e-v-e-r swap you my Mtn with any other
network provider in
the
world. Notice
that i stressed the word 'never', and by that i
mean Never!
I have had to sit for an unfixed,coincidental thirty
minutes
lecture
about the greater services provided by a certain
network
provider over
Mtn's, by my mentor, and all i was thinking in my
heart while
i
listened
was, 'i wish you could just open my heart and
see, that for
better or
worse, i am married to Mtn. My sweet mother
had once
laughed over my
foolishness in rejecting a free Sim offered to me
thrice by
this
same
network provider my mentor talks about so
passionately.
First
was at
Alakuko, Lagos during their anniversary last year
and the
second and third
times were at Sango bridge and a place called
Aliishiba here
in
Sango too.
Do i have any regrets? No!
Yes, i might not have enjoyed any personal
benefits as a life
long fan
of this great institution, and i might never enjoy
any, but i do
know now,
that you Mtn has done me a service that no man
and no network
provider has ever
done me. For you have taught me the secret and
have given
me the
blueprints of being a generational blessing, a life
long
dream,
and that
blue print is the powerful word called 'Service'.
For you have touched the lives of mean and
hopeless
Nigerians and you
by this have touched the lives of so many
beautiful babies
not
yet born
somewhere ages and ages hence, with selfless
services. I
can
never imagine
even to the third and maybe more generations of
the
Iyanya's,
the
Chidinma's. the praiz's, the Monica's and
countless others
like
them
suffer, thanks to Mtn, this people were given hope
by this
gift
GOD sent
our way, to Nigerians.
What about the unknown thousands, millions of
Nigerians
who have had
their lives bettered by a certain program
sponsored by you Mtn, called "Who
wants to be a
millionaire?" or the unknown multitude who have
had their
business ideas
backed by you Mtn, an institution, that even the
GOD of Heaven and Earth is
pleased with. We even communicate on our Mtn
Sims. Yes,
so
true, smiles. I
remember a certain social show in my university
days, which
all
the
students looked forward to anxiously, but
threatened never
to
hold due to
limited funds. Who came to the rescue?
Superman?
wolverine?, of course not,
well your guess is as good as mine, none but you
Mtn.
I can sense people's thoughts already, "he is
probably doing this
to seek
attention and favour, or perhaps he was paid to
write this.
Well, why
should i try to change their thoughts,i can't, so i
wont try, it is
a
free
world, they can think whatever they may, after all
we are all
entitled to our
own opinions. I write this to seek no favour,
neither do i
write
to endorse you
Mtn, for a renowned institution as you need no
endorsement
from me an
unknown common boy out there. For even the
endorsements
from
the powers that be
in our Nation, and the dozens of awards you have
bagged
locally and
internationally cannot justify enough, for me
though, the
impact you have
made in the life of we Nigerians. Sometimes i
wish your
managers were in
Government so our lives could glow as the rays of
the 'y'hello' sun.
And so on behalf of every Nigerian that you have
wiped their
tears,
upon the gloomy faces that you have put smiles
on, for the entertaining and
educative programs that you have sponsored to
give
comfort
and bliss in our
homes, for those life changing projects that
you have embarked on, for
Nigerian's sake, for the beautiful gains of service
that you
have
taught
me, a lesson that, if i could swear, i would swear
to teach my
unborn
children, but my religion frowns at swearing, so
do i, and for
many other
good that you have done, that you are doing and
that you
might and would do
that i know of or know not, that i might never
know of, i say a Big Thank You! You are
My Mtn and i am your subscriber for life.

has mtn done anytin dat deserves your tank u? if yes, do so now or hit like.

And they coloured the lives of so many jobless Nigerians out there through their Sme datashare.
Though they have made us lose money due to their network issues (data tsunami) and made us get stuck with data we can't share to customers.

In the midst of frustrations from their 180 customer care that renders false information (if they ever pick ur calls) to customers who mistakenly calls them instead of their sme platform customers care.
I will only but say,

God bless MTN

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Re: MTN Customer Care Thread by seanlawrency01: 12:15am On Aug 24, 2015
Please, I mistakenly subscribed to MTN Quick Facebook and have been trying to unsubscribe via *510*22# but the code isn't working. But keep telling me {u hav not subscribed to facebook weekly or has unsubscribed from it}OR {Renewal of your facebook weekly failed due to low balance, please recharge} and when ever I recharge they keep deducting my money......please Kindly cancel my subscription. Number is 08133809741....please am tired of every 25N deductions......tAnk u
Re: MTN Customer Care Thread by ExtraUniqueGuy(m): 9:51am On Aug 24, 2015
tayoccu:
Y'ello Nairalanders,

We are using this thread as another channel to help, listen and learn from existing and potential MTN subscribers. Do not hesitate to send your inquiries, complaints and suggestions here, JideSM and I will do our best to make sure you get satisfactory response.

Welcome to the new World!
y'ello!
there's this voicemail icon that always appear on any phone I put my sim in... I want you to help me deactivate it... the icon is annoying. 07060920018 is the number
Re: MTN Customer Care Thread by finestpicks(m): 1:14pm On Aug 24, 2015
i subscribed to the mtn 2015mb plan das ago..been texting 2 to 131..Keeps on saying i have no data plan even though it browses..08102166459 is the number
Re: MTN Customer Care Thread by JideSM: 8:17am On Aug 25, 2015
finestpicks:
i subscribed to the mtn 2015mb plan das ago..been texting 2 to 131..Keeps on saying i have no data plan even though it browses..08102166459 is the number

The correct code to view data balance is dial *123*4# then select the command for monthly data and view balance with the next command.
Re: MTN Customer Care Thread by ExtraUniqueGuy(m): 4:56pm On Aug 25, 2015
JideSM:


The correct code to view data balance is dial *123*4# then select the command for monthly data and view balance with the next command.
you didn't reply my earlier post!!! here's another issue... the line that I've registered ever since is telling me I can't call nor browse until I register again... what's the solution to this? pls endeavour to reply
Re: MTN Customer Care Thread by hilda90(f): 7:36pm On Aug 25, 2015
please,I don't know what seems to be the problem,but mtn has been deducting my money.I recharged 200 naira in the morning and only sent a text.now I'm left with 95 naira,they also deducted my 50 naira earlier this week.pls help me look into it. my line is 07069305071
Re: MTN Customer Care Thread by Yem0350: 6:57am On Aug 26, 2015
Esji80:
MTN keeps removing my money despit d fact that I am having data...How do I stop this?
Which type of subscription are you using?

1 Like

Re: MTN Customer Care Thread by JideSM: 9:58am On Aug 26, 2015
Yello, I sincerely apologize for the inconvenience, kindly visit our office for assistance.
ExtraUniqueGuy:
you didn't reply my earlier post!!! here's another issue... the line that I've registered ever since is telling me I can't call nor browse until I register again... what's the solution to this? pls endeavour to reply
Re: MTN Customer Care Thread by Esji80(m): 12:29pm On Aug 26, 2015
Yem0350:
Which type of subscription are you using?
N100 10MB daily bundle
Re: MTN Customer Care Thread by ExtraUniqueGuy(m): 3:42pm On Aug 26, 2015
JideSM:
Yello, I sincerely apologize for the inconvenience, kindly visit our office for assistance.
your office isn't where I live... So I'd need to go to the State capital to resolve this?
Re: MTN Customer Care Thread by Nobody: 4:17pm On Aug 26, 2015
Please, Help me remove all unsolicited sms e.g learning English which normally eaten up my credits.
I am afraid of recharging my line because it hardly lasts.
My nos are 07064373109. Thanks
Re: MTN Customer Care Thread by CosmicJames(m): 10:26pm On Aug 26, 2015
Pls deactivate MTNPlay or callertunz service on this line: 08066389577.
Thank you
Re: MTN Customer Care Thread by Catalyst007(m): 4:22am On Aug 27, 2015
BEST SMARTPHONE BUYING GUIDE TO INFLUENCE YOUR SMARTPHONE CHOICES:::


http://onlineshopping-productreviews..nl/2015/05/phonespecsanalysis.html
Re: MTN Customer Care Thread by Nobody: 6:55am On Aug 27, 2015
I have a MTN sim serial number ,how can I know the number of the sim ? please help

and secondly, can mtn locate a misplaced phone, whereby there is an active Mtn simcard in it.
Re: MTN Customer Care Thread by JideSM: 1:11pm On Aug 27, 2015
Jayola:
I have a MTN sim serial number ,how can I know the number of the sim ? please help

and secondly, can mtn locate a misplaced phone, whereby there is an active Mtn simcard in it.

To know the number of a SIM, insert the SIM into a phone, dial *123*1*1# then you would see the number. There is no service offered to locate missing phones as there is only an access to the SIM and not the phone.

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