adeyemi97:
Please I need y'all advice. I use Wema Bank . I had over N180k in my account last month (September) but am not a reckless spender . The maximum I collect in a week is 10k for feeding. The money I collected throughout last month wasn't more than N30k , so I knew I still had around N150k at the end of the month. But when Wema bank sent me my monthly screenshot balance. It was just N75k . I was so surprised but I thought it was an error or something so I said to myself that I'll call the customer line the next day. The next day again , they sent me another screen shot balance which shows that I have just N62k left. And I didn't collect any money . I was so shocked so I decided to go and buy airtime and call them , I bought 3k airtime, I saw some clothes too, I bought few worth around 10k . Making 13k , as I was going home to call . I stopped by to buy an iPhone charger for my phone which is just 2k , but when I tried my card with the pos machine. It rejected it and said insufficient balance

INTROVERT:
okay

moderation2020:

.
your money mysteriously reduced, instead of going to d bank to rectify it, u went shopping with the same ATM card. who is deceiving who?
clap 4 urself, killing urself by urself, making it mord complex, why not work into the branch& request simple explanation. I bet if the bank can't explain the disappearance, they will definitely put it back to u that u are the cause, because u help complicate the issue.

just go to any branch, not late yet

NgeneUkwenu:


Did you actually read the story?

adeyemi97:
More
I thought maybe it was the pos machine that had problem, so I tried atm but it told me the same thing (insufficient balance) I was so shocked. How did my whole money disappear. When I got home, I called Wema customer care and told them to send me my full statement of account from August till date, I explained to them my money is disappearing and I don't know how and I know I can find out how only through the statement of account but they told me I have to come to the bank in person to request for it. And am not in Nigeria. I study here in Europe. So , that's not possible, I explained to the customer care girl but she said I should write a letter with my signature and scan it to them , that's the only option apart from coming in person. I wrote the mail and everything and I sent it to them.

That following day my dad called me and I explained everything to him but he said he already sent my house rent to me that day which is 350pounds and additional N30k for feeding, everything all together was N150k . My 3months house rent and feeding allowance

Immediately he told me, I went to the arm machine to withdraw my money before it disappears again. I collected N60k since that's the daily arm limit and decided to get the rest the following day


The following day , Wema bank sent me my weekly screenshot and told me I have 10k left. JESUS CHRIST. My money still remain N90k now, I said to myself. With anger and sadness mixed together, I called Wema again and explained everything to them and told them I even called them 2days ago.

The lady that picked the call said I should calm down because I was so furious and told her Wema bank is stealing my money. She said Wema can't steal my money.

So I told her to start telling me all my transactions from the beginning of September till date. She started telling me everything.

She told me all the money I withdrew by myself and the venue I withdrew It. And I confirmed it but it got to a point she started mentioning some money I didn't withdrew and I told her I didn't collect the money

She told me the person has been withdrawing my money through a mean called GOOGLE MACHINE ZONE

She said she's not sure maybe my card has been compromised. And one thing is , my card is always with me in my purse 24/7 .
She said the only thing they can do now is to block my account and my card so that they can investigate.

I asked that till when but she said they'll contact me whenever they are done..

Please I need y'all help, 244k is not a small money and my 3month house rent is even involved.

What can I do?? What is a Google machine zone Please advise me

adaweezy:

did you connect your bank account with your google account? cos it seems play store is taking your money through an app

Storeburn:

Hmm, too bad. I don't and have not had such experience with my bank (Diamond bank ) i also leave my ATM card in my wallet and i know it's not safe someone can easily copy the number and clone it for fraudulent transactions.

OP i think you should block that card and request for a new one after the cause of you money "misterious" disappearance is rectified.

xrisdon:
op which one is N240k ?

are you talking about N240 as in two hundred and forty naria or 240k as in two hundred and forty kobo??

clarification please

moderation2020:

.
your money mysteriously reduced, instead of going to d bank to rectify it, u went shopping with the same ATM card. who is deceiving who?
clap 4 urself, killing urself by urself, making it mord complex, why not work into the branch& request simple explanation. I bet if the bank can't explain the disappearance, they will definitely put it back to u that u are the cause, because u help complicate the issue.

just go to any branch, not late yet

moderation2020:


no, read it for me, rubbish.
I should b d one asking if u actually read d story.

some1 account balance reduced, instead of going to the bank he went shopping, ur here asking if I read the story

adeyemi97:
I didn't go for shopping. I went to buy airtime so that i can call wema bank customer care. And how do you expect me to walk into their bank when they don't have a branch here. I said am outside Nigeria.

adeyemi97:
and who told you I went shopping I went to buy airtime to call wema bank and they don't have a branch here , am not in Nigeria

If you have a good advice, just give it and if you don't. STFU and stop writing anyhow. Don't complicate issue for me

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