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Nairaland Forum / Science/Technology / Phones / MTN Customer Care Thread (585806 Views)
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Re: MTN Customer Care Thread by JideSM: 9:41am On Nov 11, 2015 |
Y'ello, checks show the N800 airtime has been reversed and credited to your account. Please confirm and provide feedback. bollyjaysmart: |
Re: MTN Customer Care Thread by JideSM: 9:48am On Nov 11, 2015 |
Y'ello, you were charged for the music plus service active on your line. The service has been deactivated. DavidGodwin: |
Re: MTN Customer Care Thread by okooloyun1(m): 9:51am On Nov 11, 2015 |
JideSM:Thanks, I received confirmation msg from MTNN. |
Re: MTN Customer Care Thread by JideSM: 9:56am On Nov 11, 2015 |
Y'ello, your reported issue has been resolved. ismailaja: |
Re: MTN Customer Care Thread by JideSM: 10:02am On Nov 11, 2015 |
Y'ello, the service has been deactivated as requested. Thank you. ajeleseujn: |
Re: MTN Customer Care Thread by ajeleseujn(m): 10:26am On Nov 11, 2015 |
JideSM: Thank you |
Re: MTN Customer Care Thread by wummex(f): 10:36am On Nov 11, 2015 |
Attn Jide, Please I just sent a message to you, I would appreciate your help. Thank you |
Re: MTN Customer Care Thread by Dbrainiac1(m): 12:23pm On Nov 11, 2015 |
JideSM:WTF! What happened to the 11k per sec for 11 numbers? |
Re: MTN Customer Care Thread by Nobody: 1:32pm On Nov 11, 2015 |
JideSM:Thanks boss. God bless U |
Re: MTN Customer Care Thread by VhatAmazingDude: 6:06pm On Nov 11, 2015 |
Please, is there something extra being charged for using MTN On Demand? I've loaded up to #800 worth of airtime from my bank account but have noticed most of it gets missing even when I make no calls. The latest happened today. I loaded #100 this morning but couldn't reach the numbers I wanted to call. This evening, I noticed that I have just #14 left. I'ld like to know what happened and to resolve it if it's a problem from there. My number is 08031953936 |
Re: MTN Customer Care Thread by JideSM: 2:48pm On Nov 12, 2015 |
VhatAmazingDude: I am sorry about this reported issue. Please state the step followed in activating the MTN On Demand and the time of activation. I can confirm your line is active on MTN Music Plus which attracts daily, weekly or monthly charges. Thank you. |
Re: MTN Customer Care Thread by JideSM: 3:20pm On Nov 12, 2015 |
DavidGodwin: Y'ello David, all inconvienience is regretted. I could confirm that the issue has already been resolved. Please confirm this. |
Re: MTN Customer Care Thread by JideSM: 3:39pm On Nov 12, 2015 |
Sorry for the delay. Your request has been granted. Thank you for your time. h2hasmond: |
Re: MTN Customer Care Thread by JideSM: 4:32pm On Nov 12, 2015 |
Y'ello Abbey, sorry for the delay. The service has been deactivated for you. Thank you. abbeycom101: |
Re: MTN Customer Care Thread by JideSM: 4:47pm On Nov 12, 2015 |
Y'ello Enocho, sorry about this experience. Please mail your phone number and some other affected MTN Phone numbers. Kindly include your full address and phone type. enochogaga: |
Re: MTN Customer Care Thread by abbeycom101(m): 4:48pm On Nov 12, 2015 |
Hello Mr Jide, Kindly help me out here sir, I subscribe to MTN 500naira for 500 Mb with the code sent to me by MTN *131*54# the money was deducted and the mb was given, but all my tries to check the mb balance is proven futile, have called the customer service but without satisfied response, please help me out with the code to check my data Balance. My number is 08032665513 THANKS |
Re: MTN Customer Care Thread by Torch1(m): 6:39am On Nov 13, 2015 |
MTN keeps deducting my 100 airtime without any notification. This is really frustrating. They said it is MTN music+plan, I sent STOP to 5900 yet it didn't work. Pls I need your help. Here are my two contacts 08034551349, 08148782515 |
Re: MTN Customer Care Thread by VhatAmazingDude: 5:11pm On Nov 13, 2015 |
JideSM:I dialed *302*100# to request the service and I got confirmation from Zenith bank and MTNOnDemand at about 9:43 am on 11th of October, 2015. I also confirmed my account balance after this. It was much later that day that I discovered the deduction, not from call charges, I assure you. I've been noticing it before, but haven't bothered tracking it before that day. Please, that MTN Music Plus must have been entered in error. I have no use for it yet, I assure you. I'll be most grateful if you can deactivate it and any other service charging me without my knowledge. Thank you in advance. 08031953936 |
Re: MTN Customer Care Thread by Godwin978(m): 6:53pm On Nov 13, 2015 |
i had 100 NAIRA ON my sim before i could check my acc bal.i saw that 100naira has been removed what wil i do to stop this from mtn? last time i experinced this sim prblm and i emailed them they pleaded me it wont occure again.now it has happened again this the no 08104631102 |
Re: MTN Customer Care Thread by boldan: 1:43am On Nov 14, 2015 |
Good day all, How do I check my balance on my monthly subscriptions. To subscribe, I load 1000 naira recharge and I send BBC to 21600. How do I check my balance. 2. Are there cheaper data plans valid for a whole month. If there are, how much are they and how do I go about checking my balance. Thanks |
Re: MTN Customer Care Thread by fadekemi7(f): 7:55am On Nov 14, 2015 |
Hello Jide SM, pls and pls remove my number 08039433884 from an unsolicited SMS sending plan,which usually deduct 10 naira up to 3 to 5 times daily for sending SMS I know nothing about, its frustruating, pls and thank you |
Re: MTN Customer Care Thread by kendrick9(m): 1:49pm On Nov 14, 2015 |
JideSM:My mtn line hasn't browsed in lyk for a week now..i've tried calling customer care yet no solution... i've sent data on and reset to 131 still nothing is working... please what can i do,help me abeg. my number is 07038341161 |
Re: MTN Customer Care Thread by Raphoeworld: 2:38pm On Nov 14, 2015 |
HUAWEI ANNOUNCED NEW SUPER QUICK BATTERIES THAT CHARGED 100% IN 10MINS http://www.panstech.com/2015/11/huawei-announced-new-super-quick-batteries-that-charged-full-in-10mins.html |
Re: MTN Customer Care Thread by aaaosas(m): 9:34pm On Nov 14, 2015 |
JideSM : I request to help me unsubscribe mtn music+, around this time last month it worked, but since last week. the deduction have commence again, when I did not subscribe for music+. please help me to unsubscribe again from mtn music plus. tried sending stop to 5900 but keep getting "un subscription failed due to end user did not subscribe the product" and the code 7801 which also deduct my money please my number is........08064343455. thanks |
Re: MTN Customer Care Thread by fadekemi7(f): 9:51pm On Nov 14, 2015 |
Hello Jide SM, pls and pls remove my number 08039433884 from an unsolicited SMS sending plan,which usually deduct 10 naira up to 3 to 5 times daily for sending SMS I know nothing about, its frustruating, pls and thank you Hello Jide SM, pls and pls remove my number 08039433884 from an unsolicited SMS sending plan,which usually deduct 10 naira up to 3 to 5 times daily for sending SMS I know nothing about, its frustruating, pls and thank you |
Re: MTN Customer Care Thread by Nobody: 4:41am On Nov 15, 2015 |
Hi,, pls MTN takes my money overnight and i dont know whats the cause..can you pls help rectify this? Its so frustrating 07066537861 |
Re: MTN Customer Care Thread by fadekemi7(f): 6:06am On Nov 15, 2015 |
Hello Jide SM, pls and pls remove my number 08039433884 from an unsolicited SMS sending plan,which usually deduct 10 naira up to 3 to 5 times daily for sending SMS I know nothing about, its frustruating, pls and thank you |
Re: MTN Customer Care Thread by Rajman45(m): 7:08am On Nov 15, 2015 |
Hello Mr Jide, i really don't understand mtn network anymore. I used to be in true talk+ but recently changed to beta talk due to the excessive chargers in cure in it. True talk+ used to 11kb/s to all networks, but can you imagine been charge #66.98 for less than 3min call. I had to change to beta talk, but i discover it's the same thing. The masses are not NCC that impose 1.4tri fine on mtn, we don't have to pay for it. My number is 07036837968, pls fix my line to hw it used to be. Thanks |
Re: MTN Customer Care Thread by Endi(m): 7:49am On Nov 15, 2015 |
Can I get a Share and Sell password reset? Been trying to call Customer Care since yesterday and its been my most frustrating experience this year. Please do a reset on this line 08034243551 |
Re: MTN Customer Care Thread by Adinije(f): 8:41am On Nov 15, 2015 |
Hello Jide, I did sharensell of #210 airtime from 07031518109 to 08160271310 on 7th of Nov. The money was debited from account but was not credited to the supposed recipient. I have called customer care countless times yet it was not resolved. Pls help me. |
Re: MTN Customer Care Thread by kendrick9(m): 10:01am On Nov 15, 2015 |
JideSM:Jide My mtn line hasn't browsed in lyk for a week now..i've tried calling customer care yet no solution... i've sent data on and reset to 131 still nothing is working... please what can i do,help me abeg. my number is 07038341161 |
Re: MTN Customer Care Thread by Kraspo(m): 10:11am On Nov 15, 2015 |
Good morning Mr Jide SM. Please unsubscribe me from mtn brain buster service. It deducts #20 from my line every four hours. It is very annoying please. This is my number 08060028105. Thanks in advance |
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