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MTN Customer Care Thread - Phones (120) - Nairaland

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Re: MTN Customer Care Thread by manufos(m): 5:48pm On Nov 15, 2015
MTN Musicplus is just one of the reasons for that huge fine.

I would like to unsubscribe from the MTN musicplus service
Re: MTN Customer Care Thread by JideSM: 7:54am On Nov 16, 2015
manufos:
MTN Musicplus is just one of the reasons for that huge fine.

I would like to unsubscribe from the MTN musicplus service 08064192217

The service is now inactive.

1 Like

Re: MTN Customer Care Thread by JideSM: 8:24am On Nov 16, 2015
aaaosas:
JideSM :

I request to help me unsubscribe mtn music+,
around this time last month it worked, but since last week. the deduction have commence again, when I did not subscribe for music+.


please help me to unsubscribe again from mtn music plus. tried sending stop to 5900 but keep getting "un subscription failed due to end user did not subscribe the product" and the code 7801 which also deduct my money please my number is........08064343455.
thanks

The service is no more active on your line.
Re: MTN Customer Care Thread by JideSM: 8:38am On Nov 16, 2015
rangis:
Hi,, pls MTN takes my money overnight and i dont know whats the cause..can you pls help rectify this? Its so frustrating 07066537861

It shows that you were charged for the active MTN Music+ service on your line.
Re: MTN Customer Care Thread by JideSM: 8:40am On Nov 16, 2015
Godwin978:
i had 100 NAIRA ON my sim before i could check my acc bal.i saw that 100naira has been removed what wil i do to stop this from mtn? last time i experinced this sim prblm and i emailed them they pleaded me it wont occure again.now it has happened again this the no 08104631102

You were billed for the MTN Music+ service which was active on your line. It has been deactivated to prevent further charges.
Re: MTN Customer Care Thread by JideSM: 9:06am On Nov 16, 2015
boldan:
Good day all,
How do I check my balance on my monthly subscriptions. To subscribe, I load 1000 naira recharge and I send BBC to 21600. How do I check my balance.

2. Are there cheaper data plans valid for a whole month. If there are, how much are they and how do I go about checking my balance.

Thanks

For the blackberry plans it is STATUS to 21600 and it would tell if you are within fair usage threshold. For data bundles it all depends the amount of MB you are buying and how you use them. You can dial *123*3# to see them.
Re: MTN Customer Care Thread by feeloscar(m): 10:27am On Nov 16, 2015
Could you please get me off Facebook weekly and mtn music plus. My phone no is 08030510568.Thanks.
Re: MTN Customer Care Thread by Rajman45(m): 6:29am On Nov 17, 2015
Pls can you kindly remove me from this musicplus data. My number is 07036837968
Re: MTN Customer Care Thread by Nobody: 7:35am On Nov 18, 2015
plz help me opted out music plus in diz sim ..08149848716 081-074-63874
Re: MTN Customer Care Thread by JideSM: 10:15am On Nov 18, 2015
feeloscar:
Could you please get me off Facebook weekly and mtn music plus. My phone no is 08030510568.Thanks.

The services has been deactivated
Re: MTN Customer Care Thread by JideSM: 10:17am On Nov 18, 2015
Rajman45:
Pls can you kindly remove me from this musicplus data. My number is 07036837968

The service is no loner active on your line, sorry for the inconvenience.
Re: MTN Customer Care Thread by feeloscar(m): 10:30am On Nov 18, 2015
JideSM:


The services has been deactivated
Thanks
Re: MTN Customer Care Thread by fadekemi7(f): 11:42am On Nov 18, 2015
Hello Jide SM, pls and pls remove my number 08039433884 from an unsolicited SMS sending plan,which usually deduct 10 naira up to 3 to 5 times daily for sending SMS I know nothing about, its frustruating, pls and thank you
[/quote]
Re: MTN Customer Care Thread by JideSM: 1:00pm On Nov 18, 2015
fadekemi7:

Hello Jide SM, pls and pls remove my number 08039433884 from an unsolicited SMS sending plan,which usually deduct 10 naira up to 3 to 5 times daily for sending SMS I know nothing about, its frustruating, pls and thank you

The service has been deactivated on your line
Re: MTN Customer Care Thread by fadekemi7(f): 2:03pm On Nov 18, 2015
JideSM:


The service has been deactivated on your line





Thanks so much, I appreciate
Re: MTN Customer Care Thread by Rajman45(m): 4:39pm On Nov 18, 2015
JideSM:


The service is no loner active on your line, sorry for the inconvenience.
Thanks
Re: MTN Customer Care Thread by AlexisM16: 5:33pm On Nov 18, 2015
Hello

I'm on MTN Trutalk. Anytime I check my account balance via the short code *556#, it says I would get 100% bonus airtime if I recharge with this pin *885*pin#.

I did that today, this afternoon, I recharged via *885*200card#. My airtime is currently in limbo.
I borrowed 100Naira previously before my 200Naira recharge today, the debt was cleared but my remaining 100Naira wasn't left for me. I tried using *886# and *559# to check my balance, I saw 100Naira on-net call bonus, but my main account remains uncredited.


MTN, I need this issue resolved please. ********* is my number. Thanks.
Re: MTN Customer Care Thread by Adinije(f): 7:22pm On Nov 18, 2015
Adinije:
Hello Jide, I did sharensell of #210 airtime from 07031518109 to 08160271310 on 7th of Nov. The money was debited from account but was not credited to the supposed recipient. I have called customer care countless times yet it was not resolved. Pls help me.
Re: MTN Customer Care Thread by gidjah(m): 8:04pm On Nov 18, 2015
Pls sir, i subscribed for BBlitweekly on my MTN line since morning 18th nov 2015,i was told the message is been processed,but uptill now, no activation yet,pls help me activate it,as i am really getting frustrated about it.my number is 08036444440:.thank you sir in anticipation o
Re: MTN Customer Care Thread by JideSM: 6:46am On Nov 19, 2015
Adinije:

Hello Jide, I did sharensell of #210 airtime from 07031518109 to 08160271310 on 7th of Nov. The money was debited from account but was not credited to the supposed recipient. I have called customer care countless times yet it was not resolved. Pls help me.

Hello Adinije, apologies for this experience. Checks on the recipient's line revealed that the transferred amount was received the same day @ 9.05pm. Regards
Re: MTN Customer Care Thread by JideSM: 6:49am On Nov 19, 2015
...
Re: MTN Customer Care Thread by JideSM: 6:52am On Nov 19, 2015
gidjah:
Pls sir, i subscribed for BBlitweekly on my MTN line since morning 18th nov 2015,i was told the message is been processed,but uptill now, no activation yet,pls help me activate it,as i am really getting frustrated about it.my number is 08036444440:.thank you sir in anticipation o

Hello gidjah, i'm deeply sorry for the inability to use the service. kindly confirm if the service is active now. Regards
Re: MTN Customer Care Thread by Sylverson: 11:55am On Nov 19, 2015
pls I want to unsubscribe from mtn Facebook daily, mtn had kept deducting my #5 daily from my account ,pls this is my number 08034664890,somebody should come to my aid pls
Re: MTN Customer Care Thread by Sylverson: 12:01pm On Nov 19, 2015
Good morning Mr JidesM, can you kindly help me deactive dis MTN Facebook daily, my line is always charged #5 everyday for service I never use and it so annoying cos i see nothing useful with that service
Pls be of help as the customer care are not picking my calls,this is my 08034664890
Re: MTN Customer Care Thread by JideSM: 1:19pm On Nov 19, 2015
Sylverson:
Good morning Mr JidesM, can you kindly help me deactive dis MTN Facebook daily, my line is always charged #5 everyday for service I never use and it so annoying cos i see nothing useful with that service
Pls be of help as the customer care are not picking my calls,this is my 08034664890


Dear Sylverson, thank you for your request. Please dial *510*22# and select Deactivate option to unsubscribe from the service. I will appreciate your feedback.
Re: MTN Customer Care Thread by Nobody: 1:44pm On Nov 19, 2015
help me opted out music+ on 08139333437
Re: MTN Customer Care Thread by Nobody: 1:47pm On Nov 19, 2015
mtn 3g data dey disconnect wen downloading

1 Like

Re: MTN Customer Care Thread by Sylverson: 3:22pm On Nov 19, 2015
I have dialed *510*22#,the problem still persist ,what can I do sir?
Re: MTN Customer Care Thread by Adinije(f): 4:56pm On Nov 19, 2015
JideSM:


Hello Adinije, apologies for this experience. Checks on the recipient's line revealed that the transferred amount was received the same day @ 9.05pm. Regards
what happened was that I transferred #200 it went through, I transfered #210 it didn't go through, I resent the message again, I got debit twice, but only one was credited. Pls check my transfer history well.
Re: MTN Customer Care Thread by Alameen3: 5:15pm On Nov 19, 2015
Team,

I want to crave your indulgence to please stop sending messages to me. I receive a lot of unsolicited messages that add no value to me as a subscriber. Many a times, I found it difficult to read my messages since the whole box is full of your messages.

My phone number is 08038304849.

I will appreciate it if my request is granted. Some of the short codes through which the useless messages are sent are 32285, 33550, 5021, 5032 e.t.c.

Thank you.
Re: MTN Customer Care Thread by gidjah(m): 6:05pm On Nov 19, 2015
JideSM:


Hello gidjah, i'm deeply sorry for the inability to use the service. kindly confirm if the service is active now. Regards
yes sir it has started with good connection.
Re: MTN Customer Care Thread by Bobbybube(m): 7:21pm On Nov 19, 2015
please I need help. my airtime keeps vanishing without any notification or reason. I heard it could be music+ but I'm unable to "un-subscribe".
Secondly,i'm on tru talk+ and it's supposed to be about 6.6NGN per min(after the deduction) but I can hardly make 5 min call with 100 NGN..
i'll be most grateful for your assistance.. 07032390472

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