gozaks:
To the Admin, Mods and Super Mods, please move this thread to front page. I need Nairalanders advice regarding this problem.

On Saturday, September 12th, 2015 at around 12 pm, a client with the registered name and email (Bluehill Investment - bluehillinvestment@yahoo.com) on my website called that he want to buy $832 worth of Bitcoin and he will make payment via Internet Banking, i accepted and told him to go ahead and make payment. 15 minutes later, i received an SMS and email alert of N200,000 payment in my UBA account, i rushed to the nearest ATM to confirm the payment, after i confirmed the payment and i went back home and send the $832 worth of Bitcoin to the client's wallet.

See they payment screen shot below;






See the screen shot of the Bitcoin i sent to the client wallet below below;



The next day been Sunday, September 13th, i went to UBA ATM located at Ebeano Housing Estate in Enugu (by Otigba junction) to withdraw money, the ATM kicked my card out. The following day been Monday, September 14th, i went to same UBA branch at Ebeano Housing Estate and complained, they told me that my account has been blocked for receiving fraudlent payment of N200,000. They told me that owner of the account in First City Monument Bank (FCMB) where the money was transferred from reported to his bank (FMCB) that he didn't authorize the transfer and the bank (FCMB) reported to them (UBA), that is why my account was blocked.

I explained to the Operation Manager (a woman) that the payment (N200,000) was for $832 worth of Bitcoin i sold to a client and i have already send the Bitcoin to the client wallet when i confirmed the payment, the Operation Manager told me to go and find the person that sent the money to my account. I called the client phone number (09094991664) which he used to call me on Saturday to complain to him, but the number was switched off and is still switched off up till date.

I have gone to the bank several times to resolve this problem, but the operation Manager still insist that I must provide the person that sent the money to my account, I told her that I'm willing to submit every information the client registered on my website to support their investigation but to no avail.

I have called UBA Customer Fulfillment Center (CFC) on +234 1 280 8822, the phone will ring with no answer. I have also sent an email to CFC@ubagroup.com, but no reply.

There was a day I tried to chat with a UBA online support agent, as soon as i submit my account details to the operator, she went offline. I tried again, the operator i connected with told me that they will look into it and get back to me, but since then I have not receive any email, text or phone call from UBA.

On Monday, November 9th, i checked my mailbox and and saw an email notification from UBA, i opened the mail and saw that an Interest of N690.82 was credited my account. Later in the day, i went to the bank to check whether my account has been unblocked, i slot in my card in the ATM and it was kicked out.

On Wednesday, September 11th, I called the Customer Fulfillment Center (CFC) again on +23412808822 since i am not getting any positive response from my branch at Ebeano Housing Estate in Enugu (by Otigba junction), luckily for me, a lady answered my call, i provided my account details to her, she checked my account status and told me that the client "Bluehill Investment" who sent the money to my account was the same person that went back immediately and called his bank (FCMB) that the transfer he made to my account was a fraudulent transfer. She also told me that my branch at Ebeano Housing Estate in Enugu have not notified them on this matter since two months, that they will contact they Ebeano Housing Estate branch and get back to me. But up till today, UBA have not contacted me in any way and my account is still blocked.

Please i need you guys advice and help on how to resolve this matter, the 200k they blocked is affecting my business because i am not longer doing Turn-over as usual.


Thank you all in advance as you halp me.

xlam01:
Get a Lawyer, they get warrant of arrest from EFCC, proceed to FCMB, get the details of the scammer from FCMB since the scammer Banks with them, place the scammer's account also on block so that the funds won't be reversed. with that, they can get the scammer since he is an account owner with FCMB, afterwards, the victim can sue for damages.

GENTLETEE:
In all fairness the fault is not from UBA but from your client who I perceive to be fraudulent. Why is your client incommunicado if he doesn't know what he is up to? Get your client physically and your problem is solved!

chipzidar:
This one is strong My advice : continue calling them and prove every information necessary If you have the persons account number and full name you can track him down That's why I prefer PayPal Payorneer transfer I pray your acc gets unblocked soon
End time scammers

GENTLETEE:
In all fairness the fault is not from UBA but from your client who I perceive to be fraudulent. Why is your client incommunicado if he doesn't know what he is up to? Get your client physically and your problem is solved!

fleeky:
Why is everyone pointing accusing fingers to the client instead of t[b]he Useless UBA that had the guts and audacity to debit him[/b] since a fraudlent case was reported without his permission..If the OP was really a fraudster why didn't they arrest him immediately he came to the bank..UBA will never change..From their poor customer service to their non-challant attitude towards their customers..

OP, Don't be surprised your client connived with some UBA staffs..
CALL YOUR LAWYER IMMEDIATELY!!

Mistaarhlohki:
Co-operate. With your banks Fraud department, tell them you're willing to pay inside that 200k for any investigation they will carry out also..make sure you have full documents. Concerning the bitcoin deal and next time don't sell to customers making online transfers in Naija, let them deposit the cash, into your account
You were gullible, reason being that u heard 200k and u jumped at it..that's fault number. 1...they capitalized on your greed.
Fault no 2, u accepted their terms of payment, when you know fraudsters are everywhere. Don't. You have your own payment terms instituted.
Fault 3, you should. Lay. Down certain. Information. Feedback of all your clients as part of your rules. And regulations. Of a professional bitcoin seller., e.g
Before payment
Names
valid address
valid phone number
Valid voters card number
valid email I'd registered with your bank
After payment
Depositor's name:
Phone number:
BiTcoin id:
Amount Paid:
Bank Teller No or batch no:
More so, you can use the idiots Bitcoin ID to. Track the person..seek hackers here on nairaland, team up with them..use money to get your money back.
This is also a warning to the Nigerian public, UBA, Zenith bank these banks are thieving banks with poor online security protocols..If I were u I'd close my accounts with them and patronize modern banks in the country..I'm sure you all know them..
#enoughsaid

ollah1:

Absolute nonsense

CACAWA:


very dumb comment.

OP, kindly take note that your bank has the right to corporate with law enforcement agencies when financial fraud investigations are ongoing.

However, the only reason they can take back any money from your account and pay to someone else without your consent are as follows:

1. He never requested for a transaction.
2. You never sent him the goods/service.
3. You sent him the goods/service but he has since returned it.

If the bank has any proofs of the above, tell them to send it to you. If you have proofs against the above, make sure to send it to them.

Mind you, you must meet a lawyer to write to the bank, giving them 7 working days to respond or face the law. The bank has no right to seize your money if they cannot prove any of the above reasons and it is up to you to sue them and claim serious damages.

Only a fool will consider this a helpless situation. Ignore those people saying your client has scammed you. As long as the money entered your account, the bank scammed you by returning it to him without your permission or a proof that you were a fraudster.

ollah1:


You made a point but wld a customer go thru all these simply because he wants to patronise you when there are other sellers not requesting for this and sells at the same amount. Let's be frank with ourselves.

imas:
OP what is wrong with you, stop painting UBA in bad light here, they have explained to you, the fault is from your customer who knows what he's doing while you don't. the solution to your problem has nothing to do with UBA, you need police or EFCC and a lawyer to solve this and you're shouting UBA, Better act fast before the money is reversed.

gozaks:
To the Admin, Mods and Super Mods, please move this thread to front page. I need Nairalanders advice regarding this problem.

On Saturday, September 12th, 2015 at around 12 pm, a client with the registered name and email (Bluehill Investment - bluehillinvestment@yahoo.com) on my website called that he want to buy $832 worth of Bitcoin and he will make payment via Internet Banking, i accepted and told him to go ahead and make payment. 15 minutes later, i received an SMS and email alert of N200,000 payment in my UBA account, i rushed to the nearest ATM to confirm the payment, after i confirmed the payment and i went back home and send the $832 worth of Bitcoin to the client's wallet.

See they payment screen shot below;






See the screen shot of the Bitcoin i sent to the client wallet below below;



The next day been Sunday, September 13th, i went to UBA ATM located at Ebeano Housing Estate in Enugu (by Otigba junction) to withdraw money, the ATM kicked my card out. The following day been Monday, September 14th, i went to same UBA branch at Ebeano Housing Estate and complained, they told me that my account has been blocked for receiving fraudlent payment of N200,000. They told me that owner of the account in First City Monument Bank (FCMB) where the money was transferred from reported to his bank (FMCB) that he didn't authorize the transfer and the bank (FCMB) reported to them (UBA), that is why my account was blocked.

I explained to the Operation Manager (a woman) that the payment (N200,000) was for $832 worth of Bitcoin i sold to a client and i have already send the Bitcoin to the client wallet when i confirmed the payment, the Operation Manager told me to go and find the person that sent the money to my account. I called the client phone number (09094991664) which he used to call me on Saturday to complain to him, but the number was switched off and is still switched off up till date.

I have gone to the bank several times to resolve this problem, but the operation Manager still insist that I must provide the person that sent the money to my account, I told her that I'm willing to submit every information the client registered on my website to support their investigation but to no avail.

I have called UBA Customer Fulfillment Center (CFC) on +234 1 280 8822, the phone will ring with no answer. I have also sent an email to CFC@ubagroup.com, but no reply.

There was a day I tried to chat with a UBA online support agent, as soon as i submit my account details to the operator, she went offline. I tried again, the operator i connected with told me that they will look into it and get back to me, but since then I have not receive any email, text or phone call from UBA.

On Monday, November 9th, i checked my mailbox and and saw an email notification from UBA, i opened the mail and saw that an Interest of N690.82 was credited my account. Later in the day, i went to the bank to check whether my account has been unblocked, i slot in my card in the ATM and it was kicked out.

On Wednesday, September 11th, I called the Customer Fulfillment Center (CFC) again on +23412808822 since i am not getting any positive response from my branch at Ebeano Housing Estate in Enugu (by Otigba junction), luckily for me, a lady answered my call, i provided my account details to her, she checked my account status and told me that the client "Bluehill Investment" who sent the money to my account was the same person that went back immediately and called his bank (FCMB) that the transfer he made to my account was a fraudulent transfer. She also told me that my branch at Ebeano Housing Estate in Enugu have not notified them on this matter since two months, that they will contact they Ebeano Housing Estate branch and get back to me. But up till today, UBA have not contacted me in any way and my account is still blocked.

Please i need you guys advice and help on how to resolve this matter, the 200k they blocked is affecting my business because i am not longer doing Turn-over as usual.


Thank you all in advance as you halp me.

peedeeasobie:






UBA is a certified useless bank.

Bluffly:


Why not. We fullfil all this conditions when dealing with international organisations so why can't we do the same. That is why there are T&C for every transaction as well as disclaimers. If a customer can't agree then there is something fishy. Remember a fraudster is a fraudster from the first second

ollah1:


International organisations not local. She locals are individuals and you don't expect all infos provided by them to be validated easily. This cld take 2-3 business days. If a client needs it urgently then u are out. Even if he doesn't need it urgently, there are other sellers they would rather patronise since those requirements aren't there

kennyman2000:
Learnt something new from this. It seems, this's the new way scammers wants to start operating now.. They make payment into ur account and go back to the bank to complain and bank revert the money into their account bank. Seems, this's what happened to the Op. Mheeennnn, which way naija?

Maybe the best thing is to get the customer made payment and get the client goods or services delayed for like a day or two days after when the bank wont entertain his or her fraudulent story.

Bluffly:


Well. The measures may not be as strict as I've explained but Individuals dealing in it should take adequate steps to protect their interest and not assume all is well or be too concerned of making profit

gozaks:
To the Admin, Mods and Super Mods, please move this thread to front page. I need Nairalanders advice regarding this problem.

On Saturday, September 12th, 2015 at around 12 pm, a client with the registered name and email (Bluehill Investment - bluehillinvestment@yahoo.com) on my website called that he want to buy $832 worth of Bitcoin and he will make payment via Internet Banking, i accepted and told him to go ahead and make payment. 15 minutes later, i received an SMS and email alert of N200,000 payment in my UBA account, i rushed to the nearest ATM to confirm the payment, after i confirmed the payment and i went back home and send the $832 worth of Bitcoin to the client's wallet.

See they payment screen shot below;






See the screen shot of the Bitcoin i sent to the client wallet below below;



The next day been Sunday, September 13th, i went to UBA ATM located at Ebeano Housing Estate in Enugu (by Otigba junction) to withdraw money, the ATM kicked my card out. The following day been Monday, September 14th, i went to same UBA branch at Ebeano Housing Estate and complained, they told me that my account has been blocked for receiving fraudlent payment of N200,000. They told me that owner of the account in First City Monument Bank (FCMB) where the money was transferred from reported to his bank (FMCB) that he didn't authorize the transfer and the bank (FCMB) reported to them (UBA), that is why my account was blocked.

I explained to the Operation Manager (a woman) that the payment (N200,000) was for $832 worth of Bitcoin i sold to a client and i have already send the Bitcoin to the client wallet when i confirmed the payment, the Operation Manager told me to go and find the person that sent the money to my account. I called the client phone number (09094991664) which he used to call me on Saturday to complain to him, but the number was switched off and is still switched off up till date.

I have gone to the bank several times to resolve this problem, but the operation Manager still insist that I must provide the person that sent the money to my account, I told her that I'm willing to submit every information the client registered on my website to support their investigation but to no avail.

I have called UBA Customer Fulfillment Center (CFC) on +234 1 280 8822, the phone will ring with no answer. I have also sent an email to CFC@ubagroup.com, but no reply.

There was a day I tried to chat with a UBA online support agent, as soon as i submit my account details to the operator, she went offline. I tried again, the operator i connected with told me that they will look into it and get back to me, but since then I have not receive any email, text or phone call from UBA.

On Monday, November 9th, i checked my mailbox and and saw an email notification from UBA, i opened the mail and saw that an Interest of N690.82 was credited my account. Later in the day, i went to the bank to check whether my account has been unblocked, i slot in my card in the ATM and it was kicked out.

On Wednesday, September 11th, I called the Customer Fulfillment Center (CFC) again on +23412808822 since i am not getting any positive response from my branch at Ebeano Housing Estate in Enugu (by Otigba junction), luckily for me, a lady answered my call, i provided my account details to her, she checked my account status and told me that the client "Bluehill Investment" who sent the money to my account was the same person that went back immediately and called his bank (FCMB) that the transfer he made to my account was a fraudulent transfer. She also told me that my branch at Ebeano Housing Estate in Enugu have not notified them on this matter since two months, that they will contact they Ebeano Housing Estate branch and get back to me. But up till today, UBA have not contacted me in any way and my account is still blocked.

Please i need you guys advice and help on how to resolve this matter, the 200k they blocked is affecting my business because i am not longer doing Turn-over as usu

PLS NOTE DAT Y DIS CASE MAY B HARD TO PROVE,THERE IS SLIM HOPE OF U GETTING UR MONEY......REASON IS DAT,THERE IS NO WRITTEN REQUEST BY THE CLIENT(BLUE HILL INVESTMENT) EITHER INFORM OF AN EMAIL CORRESPONDENCE ,FAX OR TEXT. PHONE CALL CONVERSATION OR VOICE RECORDING DOES NOT HOLD WATER ANYMORE IN THE COURT OF LAW AS SUCH CAN BE MANIPULATED VIA VOICE SYCHRONISATION SOFTWARES.........UR CLIENT WAS SMART BY CONVINCING U USING A TELEPHONE,U SHOULD HAVE ASKED HIM TO SEND U A REQUEST MAIL..... BUT U CAN GET UR NETWORK PROVIDER INVOLVED TO
1-ASSIST THE EFCC WITH VOICE EVIDENCE AT THE EXACT TIME OF CALL
2-BIO-DATA OF THE CALLER AND OFCOURSE SUCH BI DATA MUST HAVE BEEN LINKED WITH A BVN.
UR BANK WILL HAVE TO PROVIDE DETAILS OF THE CASH DEPOSITOR AND TRANSACTION DETAILS WHICH SHOULD BE 'PAYMENT FOR ...." AS WELL AS THE BENEFICIARY NAME AND ACCOUNT.

UR LAWYER WILL B D ONE TO INITIATE ALL DES MOVES FOR U..............BUT CAN U DO ALL DIS WAHALA because OF 200K? D CLIENT KNOWS UR STRESS WILL B MORE DAN D GAIN DATS Y HE DIDNT ASK FOR TOO MUCH..........NOWADAYS SCAMMERS DONT ASK FOR TOO MUCH,DEY ASK FOR SMALL MONEY DAT U WILL NOT LIKE TO FIGHT FOR.


Thank you all in advance as you halp me.

6fit:


my friend sharap!! Am suspecting yu. Are u a part of d deal or are u UBA staff? D young man is scam by a fraud star using his Bank as a medium...if UBA is not clueless, they shuld know they are suppose to protect the interest of their customer by investigating into who d sender of d cash is and Y he call back d cash he paid for a good. He has provided d details of d transaction yet UBA is talking rubish.... U better mind yur post so as not to look suspiceous. UBA is one of d bank dat is due for scraping since 80's

yorke1:
Pathetic. I don't know why people are still using that rubbish bank called UBA. I prefer to put my money under my pillow to banking with UBA.

People need to learn...UBA is the worst bank in the world

PLANETMARS:
baba u fell a victim of fraud. I was once in ur shoes on a cool friday evening I got a call from a client he wanted to buy $2000 in perfectmoney. I had just $1k plus pm so I had to rally round and get additional $1k he made payment through my payment processor then SWITCHTELLER PAY and the rest was history. I lost over 450k switchteller claimed it was a fraudulent transaction my account was closed I almost ran mad. I just stopped the business and faced other more secured business. Contacted efcc icpc who I no contact yet no meaningful response.