Hello All,

I'm seriously frustrated by the way Samsung Nigeria customer care has dealt with the issues with my phone since the the last week in August.

I bought a Samsung Galaxy S5 unit last year but nine months into the life, the phone started misbehaving. I took it to a Samsung care outlet in Ikeja and they told me they would do a software reload on the phone. When I got back there, I discovered they actually replaced the screen and reloaded the phone. But to my greatest surprise, they didn't fix the screen/software well after about 45mins, the software crashed. Since then, I've been going to their office every now and then. I can remember being in their office about eight times to either drop the phone or pick it up. There was even a day I had to go to their office twice in a day.

Eventually they told me they would replace the phone and I dropped it on 09/11/2015. Since then, I have not heard anything from the guys. I've called severally but all I keep hearing is - Your Samsung unit is not ready.

I'm seriously tired of all these as I can confidently say that I have not been able to use the phone for 2hours without a fault in the last three and a half months. I have dropped the phone now for over five weeks and this is getting very frustrating. I don't think I paid that much for the phone just to start getting all these issues under one year.

I believe Samsung is a standard company but I'm quite disappointed with all I have seen so far.

I just hope someone influential in Samsung will see this and help resolve my issue as soon as possible.

Produce strong phone, samsung no gree, Help us with customer care, them nogo respond
Na why i just change brand to reliable Tecno

kolexepana:
Produce strong phone, samsung no gree, Help us with customer care, them nogo respond
Na why i just change brand to reliable Tecno

I'm so tired of the whole thing. I was very disappointed when I went to collect my phone on one occasion like that and I discovered that they removed the screen and didn't place it back properly. It was so annoying. I had to start asking myself the difference between Samsung care and Computer Village Care.

Anyways, I'll just appreciate that they replace the phone and let me have my decorum back.

SAMSUNG PLEASE!!!!

whalleh:


I'm so tired of the whole thing. I was very disappointed when I went to collect my phone on one occasion like that and I discovered that they removed the screen and didn't place it back properly. It was so annoying. I had to start asking myself the difference between Samsung care and Computer Village Care.

Anyways, I'll just appreciate that they replace the phone and let me have my decorum back.

SAMSUNG PLEASE!!!!

Thats how they do, you need to make life difficult for them before they do what you want

Try the one in Lekki, they are good

whalleh:
Hello All,

I'm seriously frustrated by the way Samsung Nigeria customer care has dealt with the issues with my phone since the the last week in August.

I bought a Samsung Galaxy S5 unit last year but nine months into the life, the phone started misbehaving. I took it to a Samsung care outlet in Ikeja and they told me they would do a software reload on the phone. When I got back there, I discovered they actually replaced the screen and reloaded the phone. But to my greatest surprise, they didn't fix the screen/software well after about 45mins, the software crashed. Since then, I've been going to their office every now and then. I can remember being in their office about eight times to either drop the phone or pick it up. There was even a day I had to go to their office twice in a day.

Eventually they told me they would replace the phone and I dropped it on 09/11/2015. Since then, I have not heard anything from the guys. I've called severally but all I keep hearing is - Your Samsung unit is not ready.

I'm seriously tired of all these as I can confidently say that I have not been able to use the phone for 2hours without a fault in the last three and a half months. I have dropped the phone now for over five weeks and this is getting very frustrating. I don't think I paid that much for the phone just to start getting all these issues under one year.

I believe Samsung is a standard company but I'm quite disappointed with all I have seen so far.

I just hope someone influential in Samsung will see this and help resolve my issue as soon as possible.

bigtt76:
Try the one in Lekki, they are good

Thanks. But the phone is already with their ikeja center since November and there's no way I can get it back. I wish I can move it elsewhere.

SAMSUNG, this is a dent on your image o

kolexepana:
Produce strong phone, samsung no gree, Help us with customer care, them nogo respond
Na why i just change brand to reliable Tecno

Yeah. I think Tecno have the best Carl care

Hi Whalleh,

Please call their toll free line 08007267864 to escalate the issue directly to Samsung Corporate office .
They will attend to you immediately.

kolexepana:
Produce strong phone, samsung no gree, Help us with customer care, them nogo respond
Na why i just change brand to reliable Tecno

Av bin using my s5 for a year and 6 months nw.. No issues..

safo99:

Av bin using my s5 for a year and 6 months nw.. No issues..

6 months is small

kolexepana:
6 months is small

Bros read wetin I write well o.. A year and 6 months

safo99:

Bros read wetin I write well o.. A year and 6 months

E even still small

Customer care in Nigeria are now well technically train to handle such phones what they would do is that they would send the phone directly to company that manufactured the phone for them to repair it,you have to wait for a month or two before you can get your phone back,but it would cost you more,and those customers Care you gave your phone to repair don't want to tell the truth.

Hi Whalleh,

Just checking... Has the issue been resolved now. Have you got your repaired phone back ?

yoyinka:
Hi Whalleh,

Just checking... Has the issue been resolved now. Have you got your repaired phone back ?

Sorry it took a long time to see this. They eventually changed the phone and gave me a new one. I've been using that ever since and its still serving me.

Thanks

Those that are refusing to buy an Umidigi device, simply because Umidigi does not have customer service centre in Nigeria.......

Over to you.....