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Nairaland Forum / Science/Technology / Phones / MTN Customer Care Thread (587256 Views)
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Re: MTN Customer Care Thread by wealth3: 7:31am On Jan 13, 2016 |
JideSM: Thanks a lot. sir, but I got this message this morning sir, I don't know what it means. Your request has been submitted. Effective on 2016-01-13. Click http://m.mtnnow.com/?c=9 to enjoy the music before expiry; SMS 7a to 5900 to subscribe later on GSM: 07033819951 |
Re: MTN Customer Care Thread by Youngetskilz23(m): 7:58am On Jan 13, 2016 |
JideSM:thanks and God bless |
Re: MTN Customer Care Thread by ryfoz(m): 8:14am On Jan 13, 2016 |
Hello here, i never knew dis thread existed but i guess i struck luck I want to cancel mtn music+ plans on my mtn line, it i have sent d usual "cancel7d" "cancel7i" "cancel7b" all to no avail, i kept receiving "I have neither suscribed nor unsuscribed for musicplus plans" YET IT HAS CONSECUTIVELY AND REPEATEDLY REMOVED MY AIRTIME INTENDED FOR CALLS AGAIN AND AGAIN Pls note i have sent STOP to 5900 It says Y'ello,Un-subscription failed due to the end user did not subscribe the products. PLS HELP O! 08148765020 08036826231 |
Re: MTN Customer Care Thread by Colchuks: 8:35am On Jan 13, 2016 |
Good morning sir and happy new year. Please I wish you help deactivate facebook messages that enter my phone and also deactivate daily trivia messages. My money is deducted against my wish. |
Re: MTN Customer Care Thread by Lexusgs430: 9:15am On Jan 13, 2016 |
Morning Jide, could you kindly help me confirm why my line is dead (08036407090). Thank you |
Re: MTN Customer Care Thread by ryfoz(m): 10:08am On Jan 13, 2016 |
ryfoz: Wow! I just some messages confirming cancellation of the musicplus plan, I presume it's your doing, may God almighty reward u in unimaginable folds |
Re: MTN Customer Care Thread by JideSM: 10:12am On Jan 13, 2016 |
ryfoz: Hi ryfoz, so sorry for the inconvenience. Kindly note the service has been deactivated on both lines as requested. Regards |
Re: MTN Customer Care Thread by JideSM: 10:15am On Jan 13, 2016 |
Colchuks: Hello Colchuks, i'm deeply sorry that this happened. Please send your mobile number via PM to enable me assist. Regards |
Re: MTN Customer Care Thread by JideSM: 10:17am On Jan 13, 2016 |
Colchuks: Hello Colchuks, i'm deeply sorry that this happened. Please send your mobile number via PM to enable me assist. Regards |
Re: MTN Customer Care Thread by ryfoz(m): 10:21am On Jan 13, 2016 |
JideSM: Tnx boss, deeply appreciated |
Re: MTN Customer Care Thread by JideSM: 10:44am On Jan 13, 2016 |
Lexusgs430: Hi Lexusgs430, i sincerely apologize for the inconvenience and would like to have more details about the issue. Cheers |
Re: MTN Customer Care Thread by Lexusgs430: 10:45am On Jan 13, 2016 |
JideSM: Thanks for quick response. Number just seems dead. |
Re: MTN Customer Care Thread by SexySapphire(f): 10:48am On Jan 13, 2016 |
Good morning JideSM. I noticed that anytime I borrow from mtn, after making the calls I want to make, my remaining xtratime disappears just like that without me using it. It has happened to me like three times and the last one that pissed me off the most was when I borrowed #200 worth of airtime on Jan 1st around some mins past 1am and after deducting the #20 service fee, I had #180 left. I made some calls around 2am of which I wasn't supposed to be charged for cos it is suppose to be an xtracool free call but #27 was deducted from the xtratime I had left. I woke up in the morning to check my balance and noticed that about #50 has been deducted again without me making any call. I later made a call and was charged #20 naira for it, so I still had about some amount left. When I checked again that same day, I saw that I had zero balance. I used just #20 out of #180 worth of airtime and mtn deducted #160 without me making use of it. I don't know how it happened. I called the care line but nothing was done to it. I haven't recharge the line since then cos I was charged unnecessarily and I can pay back for services that wasn't rendered to me. |
Re: MTN Customer Care Thread by JideSM: 11:54am On Jan 13, 2016 |
Lexusgs430: Hi Lexusgs430 , please power your device off and on. Kindly revert with present status. Regards |
Re: MTN Customer Care Thread by JideSM: 11:55am On Jan 13, 2016 |
Lexusgs430: Hi Lexusgs430 , please power your device off and on. Kindly revert with present status. Regards |
Re: MTN Customer Care Thread by JideSM: 12:06pm On Jan 13, 2016 |
SexySapphire: Hello SexySapphire, i sincerely apologize for this experience. Please send your mobile number via PM to enable me check. However, i would like you know that you will be billed for using MTN Xtra time during Happy Hour calls. Regards |
Re: MTN Customer Care Thread by Lexusgs430: 12:18pm On Jan 13, 2016 |
JideSM: I am presently abroad and phone is stating limited service. It was roaming prior to this error message. |
Re: MTN Customer Care Thread by teeboy03(m): 1:11pm On Jan 13, 2016 |
JideSM:hello sir, my mtn number doesn't show the gprs or hspda sign (G, E, 3G or H+) sign....I thought it was because the sim is a very old one, did sim replacement but the problem still persist. .pls help look into it. 080522015 is d number |
Re: MTN Customer Care Thread by Colchuks: 2:42pm On Jan 13, 2016 |
Please my phone number is 07069093706. Deactivate everything if possible mostly facebook notification and daily trivia |
Re: MTN Customer Care Thread by mayorhy: 2:44pm On Jan 13, 2016 |
Pls help me the keep deducting money from my phone.guess it's for the brain buster message I keep getting. Can u help me deactivate it. My number is 09039367018. Thanks a lot |
Re: MTN Customer Care Thread by sheyibiyi: 2:48pm On Jan 13, 2016 |
hi jide I want to cancel mtn music+ plan on my mtn line, it i have sent d usual "cancel7d" "cancel7i" "cancel7b" all to no avail, i kept receiving "I have neither suscribed nor unsuscribed for musicplus plans" 08034244980. thanks keep up the good work |
Re: MTN Customer Care Thread by hokabs(m): 3:14pm On Jan 13, 2016 |
Hello Mr Jide,please sir help me deactivate my mtn line from Brain buster which deducted #20 daily. My number 07034382570 Thanks |
Re: MTN Customer Care Thread by JideSM: 3:52pm On Jan 13, 2016 |
teeboy03: Hi teeboy03, apologies for the inconvenience. Checks on your line showed that there is currently no active data or blackberry subscription on the line. Please confirm your device type. Cheers |
Re: MTN Customer Care Thread by JideSM: 3:58pm On Jan 13, 2016 |
Colchuks: Hi Colchuks, kindly note that your request has been completed. All inconvenience regretted. Cheers |
Re: MTN Customer Care Thread by JideSM: 4:03pm On Jan 13, 2016 |
sheyibiyi: Hello sheyibiyi, so sorry to hear this. Please note that the service has been deactivated as requested. Cheers 1 Like |
Re: MTN Customer Care Thread by JideSM: 4:08pm On Jan 13, 2016 |
mayorhy: Hi mayorhy, i sincerely apologize for the inconvenience. Please confirm the short code that sent you the sms. Regards |
Re: MTN Customer Care Thread by JideSM: 4:09pm On Jan 13, 2016 |
hokabs: Hi hokabs, so sorry for the inconvenience. Please confirm the short code that sent you the sms. Regards |
Re: MTN Customer Care Thread by teeboy03(m): 4:17pm On Jan 13, 2016 |
JideSM:I dont subscribe on the line because I know I wunt be able to use it..the 10mb recharge bonus always waste. its a Samsung galaxy grand duos 1 |
Re: MTN Customer Care Thread by favais(m): 5:54pm On Jan 13, 2016 |
ii jide I want to cancel mtn music+ plan on my mtn line, it i have sent d usual "cancel7d" "cancel7i" "cancel7b" all to no avail, i kept receiving thanks keep up the good work[/quote] I am having d same problem here 08132990638 Thanks in advance. |
Re: MTN Customer Care Thread by SexySapphire(f): 6:06pm On Jan 13, 2016 |
JideSM:The number has been sent. Thank you. |
Re: MTN Customer Care Thread by Bobbybube(m): 7:41pm On Jan 13, 2016 |
Good day Mr. JideSM. The call rates of my tarriff (trutalk) has been revised(i can't even register you and me numbers) and I'll be grateful if you can tell me the new rates of mtn tarriffs particularly i-pulse, trutalk+ and trutalk. Thanks in advance |
Re: MTN Customer Care Thread by orobosa26(m): 11:48pm On Jan 13, 2016 |
pls I want to know which tariff plan is OK for making calls at low rates? |
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