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Nairaland Forum / Science/Technology / Phones / MTN Customer Care Thread (594690 Views)
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Re: MTN Customer Care Thread by Chikabel: 12:19am On Jan 14, 2016 |
Hello JideSM. This is my story... Got an mtn microsim sometime in the 3rd week of December 2015, cos I changed to a location that favored mtn more than other networks for my blackberry. Subscribed on Friday, Dec. 25 with #1000 worth of airtime for a BBC, this transaction was completed successfully. By the next day December 26, I traveled to my village, and there, Glo was network of choice and I gladly switched Sims. Fast forward to January 4, back to my previous location, inserted my mtn Sim, and couldn't use it cos there was no data permission. By January 11, 2016, I was hysterical, started calling customer care by 2am. A lady Jane picked up, after my complaint, she said it was because I subscribed for a BBC using a blackberry 10 phone, remedy being to re subscribe and sent me codes for it. No problems, I accepted. Later in the day, #1000 voucher, sent but no data credited for bblitem. Called customer care 6more times, only to be credited with 260mb. WTH do I do with 260mb? And I just received a message that I've used 50% of it? For bbm, whatsapp, Nairaland, google? Please, kindly state your subscription plans for BlackBerry 10 phones for me and the data allocated. I need the data till I leave this location. I'll look forward to your timely reply. |
Re: MTN Customer Care Thread by JideSM: 9:12am On Jan 14, 2016 |
Bobbybube: Hello. Please note that you enjoy 20 kobo/sec for MTN2MTN calls and MTN to other networks from the very first second on MTN TruTalk. The You and Me features have been revised. You also enjoy 20 kobo/sec for MTN2MTN calls and MTN to other networks from the very first second on MTN TruTalk Plus On MTN iPulse, You enjoy N24/min or 40k/sec for first one minute & N9/min or 15k/sec for subsequent minutes. Regards |
Re: MTN Customer Care Thread by JideSM: 9:16am On Jan 14, 2016 |
orobosa26: Hello. There are several tariff plans suited to meet different needs. See below for details. 1. You enjoy 20 kobo/sec for MTN2MTN calls and MTN to other networks from the very first second on MTN TruTalk. The You and Me features have been revised. 2. You also enjoy 20 kobo/sec for MTN2MTN calls and MTN to other networks from the very first second on MTN TruTalk Plus 3. On MTN iPulseYou enjoy N24/min or 40k/sec for first one minute & N9/min or 15k/sec for subsequent minutes. 4. Our Supersaver plan allows you enjoy calls for as low as 30k/second for MTN-to-MTN and MTN-to-other networks for the first 120 seconds calls of the day and 15k/sec for MTN-to-MTN and MTN-to-Others for subsequent calls for the rest of the day. Regards |
Re: MTN Customer Care Thread by Nobody: 9:27am On Jan 14, 2016 |
Hi dear. I just sent u a mail. Kindly reply pls. Thanks JideSM: |
Re: MTN Customer Care Thread by Yem0350: 9:46am On Jan 14, 2016 |
JideSM, pls help My BBC was auto-renewed on wednesday, only to get this mgs: Your BlackBerry BBC subscription has been renewed. You have just received 0 days FREE subscription to your Blackberry service! Expires 2016-02-11 23:24:32.57. Enjoy! I suppose to be given 21days Free subscription. Kindly help me fix this. 07031751889 Thanks |
Re: MTN Customer Care Thread by JideSM: 9:59am On Jan 14, 2016 |
Chikabel: I apologise for your experience. Please see below for details of BB10 plans. Also note that you can use data bundles for your BB10 device. See image to get details of our data bundles. BB10 MAXI Monthly: 1.5GB (N3,000) Text BBMAXIM to 21600. Weekly: 350MB (N1,100) Text BBMAXIW to 21600 Daily: 50MB (N200) Text BBMAXID to 21600 BB10 MIDI Monthly: 500MB (N1,500) Text BBMIDIM to 21600. Weekly: 125MB (N550) Text BBMIDIW to 21600 Daily: 15MB (N100) Text BBMIDID to 21600. BB MINI Monthly: 260MB (N1,000). Text BBLITEM to 21600. Weekly: 70MB (N350). Text BBLITEW to 21600 Daily: 10MB (N70). Text BBLITED to 21600. Regards.
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Re: MTN Customer Care Thread by EsanEmmanuel(m): 11:13am On Jan 14, 2016 |
Yem0350:Devil catch you!!!! Ooobi |
Re: MTN Customer Care Thread by Yem0350: 12:31pm On Jan 14, 2016 |
EsanEmmanuel:You again! Lol |
Re: MTN Customer Care Thread by teeboy03(m): 1:58pm On Jan 14, 2016 |
teeboy03:Mr jideSM... I am still waiting on ur response. thanx. |
Re: MTN Customer Care Thread by kemmy88: 5:17pm On Jan 14, 2016 |
Pleas help |
Re: MTN Customer Care Thread by iliyande(m): 6:13pm On Jan 14, 2016 |
Hi, there are unnecessary deduction going with my line please help deactivate any subscription on my line. 080-660-39941 Nothing has been done here yet y |
Re: MTN Customer Care Thread by yemi2plus(m): 9:59pm On Jan 14, 2016 |
Yem0350: I also sent JideSM a PM on a similar issue which has not been responded to. Mine was the first activation which should come with a free 7 days duration. To a more serious issue, JideSM, kindly send me the link to download MTN Selfcare App on BB. I used to have the app some years ago. I sent "CARE" to 5018 but got an invalid keyword. I couldn't also download it from MTN websites and your CC claimed that I can only get the link via text to 5018. 07030187784 Thank you. |
Re: MTN Customer Care Thread by Lilinnanyelugo: 2:27am On Jan 16, 2016 |
Good day, Mr Jide. I was given 5000 naira airtime by MTN and was told that I can only use it when I have updated my picture and finger prints in an MTN office, I have done that. But till now I'm not able to assess the airtime. Please, what do I do? This is the number 08104700824 |
Re: MTN Customer Care Thread by Chuksteric(m): 1:31pm On Jan 17, 2016 |
JideSM please help me deactivate any subscription on my line.. ... I've been noticing some deductions.. . |
Re: MTN Customer Care Thread by aujile(m): 12:05am On Jan 18, 2016 |
How do I deactivate this rubbish caller feel from my MTN line. My last request was on 11 Jan 2016 with the reference number MTN1- 64703688672. If you can do anything...cos my next line of thought is to find any possible way to reach NCC. |
Re: MTN Customer Care Thread by JideSM: 3:08am On Jan 18, 2016 |
Y'ello, the service on your line has been deactivated as requested. Apologies for the inconvenience. Regards. Chuksteric: |
Re: MTN Customer Care Thread by JideSM: 3:28am On Jan 18, 2016 |
Lilinnanyelugo: Y'ello, the bonus can only be accessible after you have updated your bio metrics successfully. Kindly confirm the date and office address visited for the sim registration. The inconvenience is regretted. |
Re: MTN Customer Care Thread by JideSM: 6:16am On Jan 18, 2016 |
aujile: Kindly text DEL to 50016 to deactivate the service. Thank you for your understanding. |
Re: MTN Customer Care Thread by Lilinnanyelugo: 10:24am On Jan 18, 2016 |
Good day sir, I updated my biometrics on the 14th of January 2016 in MTN office main branch by OLD OBA-NNEWI ROAD, NNEWI, ANAMBRA STATE. Even till now I'm been sent messages that my line is at risk of been barred. This is the number 08104700824. |
Re: MTN Customer Care Thread by sonofgodfrey(m): 11:26am On Jan 18, 2016 |
JideSM please i want to deactivate all/any subscription on my line. I've been noticing some deductions. 08165020401 |
Re: MTN Customer Care Thread by JideSM: 12:02pm On Jan 18, 2016 |
sonofgodfrey: As requested, the services have been deactivated for you. Thank you for your understanding. |
Re: MTN Customer Care Thread by Colchuks: 12:55pm On Jan 18, 2016 |
Good day. Please help opt me OUT from message from 55326. 07069093706 Thanks |
Re: MTN Customer Care Thread by yemi2plus(m): 7:46pm On Jan 18, 2016 |
JideSM: Hello JideSM, Why are you deliberately ignoring my complaint? Regards. |
Re: MTN Customer Care Thread by rbmshelia: 1:03am On Jan 19, 2016 |
Please deactivate MTN Brain Buster on my lines: 07031314483 08034525145. And how does one deactivate it just in case of future occurrences? Thanks |
Re: MTN Customer Care Thread by mjblinks(f): 7:29am On Jan 19, 2016 |
Good morning sir, please can you tell me the locations of mtn center in Iyanu ipaja and Agege for Sim registration. |
Re: MTN Customer Care Thread by Dumas32(m): 9:04am On Jan 19, 2016 |
hi, pls i loaded 250 card to get 750, my account was credited but in the evening it was 0.00. look at the text i got Y'ello! You have received N750 airtime to call and text to all networks and browse the internet. Valid for 7 days. And in the evening i got this one. Your N250 Get N750 bundle balance is 0 Naira. Bundle expires on 24/01/2016 09:54 AM. All this happened a day before yesterday being 17/1/2016 |
Re: MTN Customer Care Thread by JideSM: 9:14am On Jan 19, 2016 |
yemi2plus: Sorry to hear this, yemi2plus. Please copy this link and paste in your browser to download the selfcare app: http://41.206.4.180:8080/dls/care?sid=2G59D4FB0CFE0&evt=sms |
Re: MTN Customer Care Thread by JideSM: 9:20am On Jan 19, 2016 |
Colchuks: Dear Colchuks, your request is now being handled by our support team. You will be prompted once resolved. |
Re: MTN Customer Care Thread by JideSM: 9:38am On Jan 19, 2016 |
rbmshelia: Hi rbmshelia, the deactivation requests on both lines are now being treated by our support team. You'll get a prompt once resolved. |
Re: MTN Customer Care Thread by JideSM: 9:45am On Jan 19, 2016 |
mjblinks: Hello mjblinks, please visit any of these locations: 199 Ipaja road opposite union bank. Agege Bada house Abeokuta express way, opposite Zenithbank, Abule Egba |
Re: MTN Customer Care Thread by JideSM: 9:47am On Jan 19, 2016 |
Dumas32: I'm sorry to hear this, Dumas32. Please PM your phone number for assistance with this. |
Re: MTN Customer Care Thread by temmyjoe(m): 10:42am On Jan 19, 2016 |
Hi, Please help me MTN is killing me. they use to remove money in my account everyday. Have send Stop many times, i even visited there office two times but they couldn't stop it and they wil lied to me that it wouldn't happen again, But i tell you it wouldn't stop. So please i need help for what i should do. |
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