Rude Attitude Of Airtel Customer Service Staff In Makurdi, Benue State

I don't know if anybody in makurdi has gone through the harrowing experience that Airtel Nigeria has put me through in the past week... I bought an airtel sim from their retail people who go about with these "Droids" (as they call them), I paid for the sim and he registered it. I then did the blackberry complete monthly subscription on the said sim, only for the sim to stop working the next day...

I called 111 and the customer care guy said the sim wasn't registered. The next day, I went to their office in Makurdi where I was told that there wasn't anything that could be done other than to do a "welcome back" for the sim. After the welcome back, the subscription did not come up...

I went back to complain, and the customer care lady I met told me that there was nothing she could do. When I persisted, she said that she doesn't "eat MB" and that I was disturbing her. Some people who came to buy their lines left when they overheard me complaining. Then she was like I had made people who wanted to patronize them leave... I left the office empty-handed, And up till now, I have not heard from airtel despite calling them like three times!

I believe that customers should b treated with more respect than this

Switch to other network naw.. abi dem tie your destiny to Airtel ??

so sorry about that.

Airtel worst network in Nigerian Tanx to almighty glo

U c glo or etibaba u no gree buy. Thank God u didn't go for d yellow one sef

So people still buy airtel lines?

wetin u find reach airtel gan sf? Deir ntwrk is not reliable.nxt tym u shud ve waited for @ least 24hrs b4 subscribing 2 any of data on a new sim

Visit another branch to lay your complain.

This guy hasn't told the entire truth, he gave the event of what happened in his favour. The first to complain is always regarded as the truth until the second party counters him.

It's garbage in garbage out, with the way you are ranting here, one can only imagine how you would have acted at their office, "customer should be treated with more respect" it's not a justification for you to act rudely and expect a yea sir.

With your precious data, you must have gone their barking without trying to be rational. I have a friend who called MTN to complain how they are deducting his credit, he was just yelling at the customer care agent, from the response of the agent, u could tell she is pissed but managing to maintain her cool. I took the phone from him and apologized, then I asked her to check if there are subscriptions that are deducting airtime and to opt out, turns out dude subscribed to callertunze and a lot of stuffs.

Approach is everything. So bros tell us what really happened from the angle of a bystander.

mosho2good:
Airtel worst network in Nigerian Tanx to almighty glo

I'm telling you, one network wey change name 5 times, like olosho. From econet to Vodafone, to vmobile Zain and now airtel, what do u expect?

akocce:
Rude Attitude Of Airtel Customer Service Staff In Makurdi, Benue State


I believe that customers should b treated with more respect than this

pm me, lemme av ur number, and lemme kno what rly u mean
by it stopped working....did network go off d sim or what,

tollytexy:
Switch to other network naw.. abi dem tie your destiny to Airtel ??

akocce:
Rude Attitude Of Airtel Customer Service Staff In Makurdi, Benue State

I don't know if anybody in makurdi has gone through the harrowing experience that Airtel Nigeria has put me through in the past week... I bought an airtel sim from their retail people who go about with these "Droids" (as they call them), I paid for the sim and he registered it. I then did the blackberry complete monthly subscription on the said sim, only for the sim to stop working the next day...

I called 111 and the customer care guy said the sim wasn't registered. The next day, I went to their office in Makurdi where I was told that there wasn't anything that could be done other than to do a "welcome back" for the sim. After the welcome back, the subscription did not come up...

I went back to complain, and the customer care lady I met told me that there was nothing she could do. When I persisted, she said that she doesn't "eat MB" and that I was disturbing her. Some people who came to buy their lines left when they overheard me complaining. Then she was like I had made people who wanted to patronize them leave... I left the office empty-handed, And up till now, I have not heard from airtel despite calling them like three times!

I believe that customers should b treated with more respect than this

tweet to them at @airtel_care

The only airtel sim I bought, I did not use it more than a week.

I became very angry owing to their epileptic network connection as I broke the SIM on 3rd mainland bridge and threw it inside the lagoon.

Thank God for GLO and ETISALAT.

EmptyHen don join league of useless network

Any little thing you guys will just come online and start typing so what do you want us to do now no be buy force to use airtel line. My advice dumb the network and join another network Not that you will even get the total satisfaction you need.cause they are all the same.

Airtel and mtn customer service are so poor.

I thought it was MTN

Now its Airtel.

Tomorrow who?


Easy on these telecos. Ncc pressure is enough on them.

Oh, airtel poor for every aspects except for Internet service

Keep on trying, they may consider you and retrieve back ur monthly subscription

Poor customer service can be so annoying

I still don't understand why people patronise Indian companies in Nigeria.

How does this affect the price of. Garri in the market?




ThefakeStan

Lol

U might have pissed her off to the extent of her saying she doesn't eat mb.
Not a justification though but most times customers ain't even patient enough to allow them do their job.
U can tweet airtel on twitter as suggested

Try n load more air time i think by them de may patronize u

dial NCC no 622 and report.. it's free of charge... Or alternatively, borrow airtime from dem, use it without refund and dump dia sorry ass....