I made a transfer via share and sell ......and receive a meassage via 777 confirming that 200 was been transfer to my number 9.03am saturday 9th of april............but the money was nt credited on my phone........had to call CS to lay complain.......Cs told me to call in d evening probably network ish.....I called in the evening the agent told me to call back in 24hrs time.
....fast forward to next day.....I called in d evening was told to send d senders number which I did and I was told that my info has been sent to d department incharge for refunding in 24hrs time.

Called back monday the agent has to repeat it as a form of reminder.
Tuesday, wednesday, nothing happen. .
................To my greatest surprise called today the agent told me the money was successful. That he saw it in the system , I said what time ? he said 9.03am........I told him I receive that message too.......but it wasn't credited bcoz I was owing them -99.9 naira........which lasted till evening when I had to use my money to buy credit. The guy even told me nt to call back again coz nobody will attend to me on this issue..........I even ask him what about d others agent that ve been talking to is it that they are not competent. He told me have a lovely day and off d call. Can u imagine

As if that's not enough I called back again the next agent said there is no prove or message of any transfer on my phone that day via share and sell rAther the -99.9naira I was owing them and the recharge card I bought by 6pm in the evening...............................................that means the last agent has mess with the system...........MTN na fraud iswear.

No be today jare.. No mind them

As if that's not enough , nai one fool come tell me say have a lovely day.........................................omo I tell am say I no fit get lovely day o!!! Coz I dey para!!! ..................

My brother please have a little sympathy. I don't work in MTN, my wife worked for them. She retired when they moved them to abeokuta and ibadan from lagos.

Their salary was cut into half, meaning their take home pay is about 48k monthly from close to 87k. Working hours increased from 6hours to 9 hour. Poorer working conditions etc.

Any problem you have is with MTN not the CSR.

na emptyhen Wetin u expect






HAVE A LOVELY DAY

Inspectahdeck:
My brother please have a little sympathy. I don't work in MTN, my wife worked for them. She retired when they moved them to abeokuta and ibadan from lagos.

Their salary was cut into half, meaning their take home pay is about 48k monthly from close to 87k. Working hours increased from 6hours to 9 hour. Poorer working conditions etc.

Any problem you have is with MTN not the CSR.

Exactly what I told one of the agent......that I don't have a problem with him/her .....na mtn I dey para for so I get u clearly
I wish ur wife d best sir.

darksuit:
na emptyhen Wetin u expect






HAVE A LOVELY DAY

. Confirm exploit. Dem no dey try atall

Many thanks Bro

dwag:

Exactly what I told one of the agent......that I don't have a problem with him/her .....na mtn I dey para for so I get u clearly
I wish ur wife d best sir.

So na so my money take cash fire....................

dwag:
I made a transfer via share and sell ......and receive a meassage via 777 confirming that 200 was been transfer to my number 9.03am saturday 9th of april............but the money was nt credited on my phone........had to call CS to lay complain.......Cs told me to call in d evening probably network ish.....I called in the evening the agent told me to call back in 24hrs time.
....fast forward to next day.....I called in d evening was told to send d senders number which I did and I was told that my info has been sent to d department incharge for refunding in 24hrs time.

Called back monday the agent has to repeat it as a form of reminder.
Tuesday, wednesday, nothing happen. .
................To my greatest surprise called today the agent told me the money was successful. That he saw it in the system , I said what time ? he said 9.03am........I told him I receive that message too.......but it wasn't credited bcoz I was owing them -99.9 naira........which lasted till evening when I had to use my money to buy credit. The guy even told me nt to call back again coz nobody will attend to me on this issue..........I even ask him what about d others agent that ve been talking to is it that they are not competent. He told me have a lovely day and off d call. Can u imagine

As if that's not enough I called back again the next agent said there is no prove or message of any transfer on my phone that day via share and sell rAther the -99.9naira I was owing them and the recharge card I bought by 6pm in the evening...............................................that means the last agent has mess with the system...........MTN na fraud iswear.

Hello dwag, so sorry to hear this. Kindly send your mobile number via PM to enable me assist. In addition, i currently run a thread here https://www.nairaland.com/1379574/mtn-customer-care-thread where issues like this are resolved. I await your reply soon. Cheers

U fit engage them via twitter @MTN180. Faster approach to resolving the issue. Trust me!

JideSM:



Hello dwag, so sorry to hear this. Kindly send your mobile number via PM to enable me assist. In addition, i currently run a thread here https://www.nairaland.com/1379574/mtn-customer-care-thread where issues like this are resolved. I await your reply soon. Cheers

thanks bro for ur concern but I don give up already.........the last agent I spoke with told me that even if refund will be made it will be to the sender......

adedapa:
U fit engage them via twitter @MTN180. Faster approach to resolving the issue. Trust me!

bros I don give up already.....the last agent I spoke with yday said even if refund will be made, it will be to the sender so I should tell d sender to give a shout as regards the issue which d sender doesnt care........thanks for ur concern.