MaestroLB:
Sorry about your predicament bro. We do understand how a good number of unqualified customer care agents fill up these job positions without proper character check and training by the employers. This is common in Nigeria, more so in even multinationals - banks and even hotels and telecoms (because you cant see those ones, they have this silent way of been hostile to customers )

I believe at the time the agent at carl care was hostile you'd have insisted on seeing the manager. This way, the agent can be queried.
On the issue of the tablet been collected, its really a peculiar case. Its easier for them to tell the customer away and not offering any reasonable help, while forgetting they work for a brand who is summarily in the business of ensuring customers are happy. Someone should be queried for this lapse and if need be, even lose their job to serve as a deterrent for future occurrences. Anything could have happened to the device. Too many things go on behind the scenes of every company and go unnoticed. Someone may have taken it, seeing that it had stayed a long time and no one came to pick it up; anything else could have happened.

Carl care is growing to be a respectable brand in the country, its important that they deal with this case so they can save their name from been smeared by unfortunate events such as this. Hopefully your case will be settled.

On a lighter note, phone business is a profitable one oo, especially with the rate Tecno phones are selling. You couldn't have stopped good business because of one unfortunate incident nah . Business is about interest man, you need to set aside emotions from business. Just saying bro I really wish you luck in sorting this out.

elijahdre:

God bless u bro. Thats a good one from you. I appreciate.
Can u imagine Tecno has called to apologise and ask us to show up tomorrow to resolve it. No call from them since 2014 but after this complain, they called less than 24hours to say sorry (thats a good move from them. I must say). will feed the house back on the outcome.may be ill be given their flagship as compensation for character deformation.lol

gidjah:
Dem must pay you back bro,infact with lots of compensation

sakalisis:
Uncle Eli, ehn Tecno N9 mehn , time iyaff tey ooo, Nairaland fast becoming an online solution court...

elijahdre:

God bless u bro. Thats a good one from you. I appreciate.
Can u imagine Tecno has called to apologise and ask us to show up tomorrow to resolve it. No call from them since 2014 but after this complain, they called less than 24hours to say sorry (thats a good move from them. I must say). will feed the house back on the outcome.may be ill be given their flagship as compensation for character deformation.lol

codemaster2much:
Mod front page please... It time consumer right in Nigeria are not taking for granted no more cheating...

sakalisis:
Uncle Eli, ehn Tecno N9 mehn , time iyaff tey ooo, Nairaland fast becoming an online solution court...

ibibiofirstlady:


The situation was resolved. thats the most important

Ehuatamuigunisi:
Please still adjust the title

elijahdre:
At last, the case had been resolved. We were there today and they apologised. Cos there is no more l N9,we were given a brand new tecno g9. Though not 10 inces as the other n9 but at least it's better than none.thanks to mod and everyone who had contributed meaningfully. They promised they have changed.(fingers crossed).let's believe so. I guess I will go back and continue to sell their products. grin
Gracia
God bless us all.remain rapturable

elijahdre:

Done sir