MTN Customer Care Thread - Phones (151) - Nairaland
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| Re: MTN Customer Care Thread by yhellow(m): 7:56pm On May 03, 2016 |
yhellow:attend to this |
| Re: MTN Customer Care Thread by Nobody: 8:18pm On May 03, 2016 |
and up till now Mr Jide has avoided d night plan complaints..  |
| Re: MTN Customer Care Thread by Nobody: 8:19pm On May 03, 2016 |
and up till now Mr Jide has avoided d night plan complaints.. |
| Re: MTN Customer Care Thread by Nobody: 10:15pm On May 03, 2016 |
boss I registered 27 last month till now no confirmatory SMS .....my no 08069179020 |
| Re: MTN Customer Care Thread by Aminu212: 10:07am On May 04, 2016 |
JideSM:Pls help me anytime I load credit it goes into my main account 2 which I cannot transfer. phone no. is 08138594557. Thanks
|
| Re: MTN Customer Care Thread by Olamarkjoel(m): 7:28pm On May 04, 2016 |
Hi Customer care, please what is the activation code for getting 1GB data internet browsing and the price charges, days? |
| Re: MTN Customer Care Thread by JideSM: 3:35pm On May 05, 2016 |
yhellow: Hello yhellow, so sorry about this. Checks on both lines indicate that the share and sell transaction was successful. The recipient was credited the amount. Regards 1 Like |
| Re: MTN Customer Care Thread by JideSM: 3:36pm On May 05, 2016 |
Raphio: Hello Raphio, apologies for the inconvenience caused by this. Kindly dial *789# to confirm your sim registration status |
| Re: MTN Customer Care Thread by JideSM: 3:42pm On May 05, 2016 |
Aminu212: Hello Aminu212, so sorry to hear this. Please confirm if you can transfer from your main account. Regards |
| Re: MTN Customer Care Thread by ddjay: 3:43pm On May 05, 2016 |
pls my line 0813 803 5016 can't subscribe for data bundle.tells me subscription failed.tried monthly plans eg d 1.5gb,3.5gb and betterme data bundle |
| Re: MTN Customer Care Thread by JideSM: 3:46pm On May 05, 2016 |
Olamarkjoel: Hello Olamarkjoel, simply text 106 to 131 or dial *131*106# for 1.5GB @ N1,000 |
| Re: MTN Customer Care Thread by Aminu212: 4:42pm On May 05, 2016 |
JideSM:Yes I can transfer but credit never enters there again(into main account) |
| Re: MTN Customer Care Thread by majalisa(m): 4:59pm On May 05, 2016 |
Good day jideSM, I send someone to help me send airtime of N1500 to my kiddis mtn line somewhere along the transaction he mistakenly send N15000 to her line. It happened this afternoon and believe it I am so angry and confused I don't know what to do. Someone advised me to get an mtn recharge card printer and negotiate with him. Is that feasible and if not is there any other way out? At least even if I could recover N13000 it will alleviate the situation. The airtime is still intact on her line. Tnks |
| Re: MTN Customer Care Thread by Nobody: 6:07pm On May 05, 2016 |
I will open a thread for the 1k MTN took from me on the 1st of may, 2016. I won't forget to upload all the snapshots of the conversation between me and @MTN180 on Twitter. I will settle down to write my story and upload pictures. Expect it soon. 1 Like |
| Re: MTN Customer Care Thread by Memunah(f): 7:09pm On May 05, 2016 |
Mr Jide,please have been trying to subscribe for the new mtn 1.5gig for 1000 and I keep on getting a text message saying it was not successful.. Am on the smooth talk tariff and have been receiving texts from mtn about this surprise offer..I sent 106 to 131 to subscribe.pls help me out |
| Re: MTN Customer Care Thread by dynadang(m): 11:20am On May 06, 2016 |
Mr Jide suscribed for mtn 1.3g for 1000 but It has refused to browse in the day time, only from 9pm to 6 am. ..Pls check the line is quite annoying as I browse only at day time. my no is 08068845912 |
| Re: MTN Customer Care Thread by dungas30(m): 12:40pm On May 06, 2016 |
customer care I have sub for Mtn monthly data plan I have Data on my line but why is my Watsapp not working unless I sub for a Watsapp weekly bundle despite having data my no 07031251253 pls urgent respond |
| Re: MTN Customer Care Thread by djblue007(m): 11:50am On May 07, 2016 |
dungas30:You might need ask them for the code to opt out of WhatsApp sub auto renewal |
| Re: MTN Customer Care Thread by Aida13: 7:22am On May 08, 2016 |
Pls why is it so hard to opt out of an MTN data plan? OK, I did the 1k data plan for 1.3g and now want to go for the Smartphone Data bundle but I need to first cancel the former plan. Last time I had to call 180 customer service who then helped me cancel my 2,500 plan as at then. Must i always call customer care to cancel any data bundle subscription? Pls provide the necessary codes/steps thanks |
| Re: MTN Customer Care Thread by yhellow(m): 7:37am On May 08, 2016 |
JideSM:the line was never Credited even most of d agent I call confirmed it. I transferred twice to d no on April 26th. 1st one is around 2pm. Which was successful but d 2nd was around 5:10pm which was not successful. Na wa ooo |
| Re: MTN Customer Care Thread by rozayx5(m): 7:42am On May 08, 2016 |
JideSM: i did the 110.to 131 plan last week. got the 500% bonus now the plan works only at night . why is mtn not sincere with us 1 Like |
| Re: MTN Customer Care Thread by Aida13: 7:51am On May 08, 2016 |
Aida13: Got to speak to customer care... No Smartphone Data bundle again... Ok. Just learned I have to call customer care each time I want to cancel/opt out of a data plan. How convenient. 1 Like |
| Re: MTN Customer Care Thread by Fundango: 7:51am On May 08, 2016 |
JideSM: |
| Re: MTN Customer Care Thread by abimbawealth(f): 9:24am On May 09, 2016 |
Good morning @JideSM, please, I would like you to unsubscribe me from whatever services that has been eating my airtime, my numbers: 07065 and 0813481. Thanks |
| Re: MTN Customer Care Thread by toluh(f): 11:02am On May 09, 2016 |
Please how do I opt out of Beta talk? |
| Re: MTN Customer Care Thread by Fran6ik: 8:16pm On May 09, 2016 |
[5/9, 20:07] Ikrancis: Good evening. Please MTN i assume this is the most unfair treatment given to a customer. Sorry if my message will be too long. On 06/05/2016 i subscribed for N1000 - 1.5GIG but on recharging the money, i got my normal beta talk bonus, all through while i browsed, the bonus was deducted until exhausted and some part of the data consumed but browsing stopped after a while. I called on 180 for solution and i was given almost all remedies but to no avail. I then subscribed for 30MB daily but this also couldn't browse aswell i called on Customer care again no solution. To worsen it, if i activate to browse with my card (*131*202/1) it doesnt still connect either. Yesterday, i called on 180 again but an agent of yours said because i subscribed for the 30MB i have deactivated the 1.5GIG that it was the cause of the problem. I angrily had to subscribe again for the 1.5GIG for N1000 yesterday. I was also given N2000 bonus par my beta talk. I then started browsing again up till this evening when the bonus got exhausted And it stopped browsing. I called customer care again this evening but i was given some solutions i had gotten before. Solutions i received included &Changing of Access point name to web.gprs.mtnnigeria.net &Removing port and I.P &Dialing *466*1# &Dialing *131*201# &Switching off phone for and removing sim for 5mins Please i uses two mtn sims the other is browsing fine, and have even switched the sims to check if it is my phone problem but it is not as the other sim browses effectively in either sim port. This thing has really kept me stuck because i am a student and using almost all my allowance for data is not fair. I have spent N2100 on dat in the past four days but cant browse. Please even if it is a refund of my money, i will appreciate. Thanks. This is my mobile numbe |
| Re: MTN Customer Care Thread by heroshark(m): 10:56pm On May 09, 2016 |
dynadang:mtn is fraud.... I subscribe for the 3.5gb but cant browse since Friday.. I have called them over thirty times and each time they come up with an excuse... I just discovered that I can only browse b/w 9pm and 7am... what sort of rubbish is this? |
| Re: MTN Customer Care Thread by heroshark(m): 10:59pm On May 09, 2016 |
mtn is fraud.... I subscribe for the 3.5gb but cant
browse since Friday.. I have called them over thirty
times and each time they come up with an excuse... I
just discovered that I can only browse b/w 9pm and
7am... what sort of rubbish is this? 1 Like 1 Share |
| Re: MTN Customer Care Thread by yhellow(m): 8:26am On May 10, 2016 |
yhellow:mtn is no 1 scammer on earth. Hav been calling customer care over a week now, application is down that way dey always tells me. What a shame on dem |
| Re: MTN Customer Care Thread by Baddestguyp(m): 10:30am On May 10, 2016 |
Hi customer care, I've been trying to subscribe for the 2k for 3.5gb plan since yesterday. It keeps telling me it has failed. I've contacted customer care on Twitter, they tell me they're working on it. Since yesterday, now theyve stopped replying my messages. My number is 08032122400 |
| Re: MTN Customer Care Thread by Nobody: 10:40am On May 10, 2016 |
for those who had data issues like me 
|
| Re: MTN Customer Care Thread by funkyjms: 1:13pm On May 10, 2016 |
toluh: You can't opt out of Beta Talk, you can only migrate to another tarrif plan using appropriate short code. 1 Like |
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