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Nairaland Forum / Science/Technology / Phones / The Untrustworthiness Of MTN - The New Data Plans (42563 Views)
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The Untrustworthiness Of MTN - The New Data Plans by Dygeasy(m): 12:21am On May 17, 2016 |
I subscribed to the new MTN Data plan of 2,000 naira for 3.5gig yesterday. I'm on the Bettertalk plan which gives me triple of every recharge so I got 4,000 naira bonus upon recharge. I did the subscription while still having the bonus intact. Now according to a Customer Care representative when I enquired sometime ago, I was told that if you subscribe to any data plan on Bettertalk, before your data starts getting deducted they would start deducting from the bonus airtime for any internet-related activity. That is however true from my previous data subscription with MTN when I used to do the 4.5 gig for 2,500 Naira. For the past 20 hours I have made calls and used the Internet all of which were charged from my 4,000 nara bonus airtime. Late into the evening, I checked my data balance and I had my full 3.5gig intact and I saw another 700mb for night plan. I disregarded that as system error and went about my own normal business. I used the Internet for a while and about three hours later, I wanted to see if they had started deducting from my data and Lo! I saw I had 615mb left. I didn't download. In fact I made sure I didn't download because I wanted to ensure I used a substantial amount of the airtime to make calls. How on earth did I spend 2.9 gig in three hours? I called Customer Care and they were quoting some nonsensical thousands of kilobytes that I used. My phone is telling me otherwise. No matter the difference in the data usage calculations, it shouldn't be that much. Screenshot attached. This is a huge inconvenience from MTN. 2,000 Naira might be meagre but this is unacceptable. This is not my first time of subscribing on this phone for different data plans. Why is this different? I am not going to accept this. 43 Likes 9 Shares
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Re: The Untrustworthiness Of MTN - The New Data Plans by Laveda(f): 12:28am On May 17, 2016 |
That was huge . Haven't encountered such tho so I wouldn't really know. But I'm sure their customer care wouldn't give you any good feedback They've always been like that. they'll start saying jargons.. I'm sorry about that ehn 20 Likes 3 Shares |
Re: The Untrustworthiness Of MTN - The New Data Plans by Dygeasy(m): 12:37am On May 17, 2016 |
Laveda:Thank You. They even asked me to go to their office. I won't take this. I don't care what length I have to go. That data must be returned. 45 Likes 1 Share |
Re: The Untrustworthiness Of MTN - The New Data Plans by kinibigdeal(m): 12:47am On May 17, 2016 |
Stick with Glo 95 Likes 7 Shares |
Re: The Untrustworthiness Of MTN - The New Data Plans by kingphilip(m): 1:02am On May 17, 2016 |
Hmmmm that's emptyhen for you How about switching to airtel and enjoy their 5x bonus I think that's better than better talk Do that and thank me later 7 Likes 2 Shares |
Re: The Untrustworthiness Of MTN - The New Data Plans by MUVA(m): 1:06am On May 17, 2016 |
MTN's call center agents are the WORST in the history of call center agents! Don't even waste your time trying to get compensated or re-imbursed your stolen data because they will keep looking for every possible means to pin the blame on YOU so as not to give you a refund. I've been there, done that. And guess what? My MTN line has been permanently switched off/relegated for more than 4 months now. Etisalat ti take over! Fvck dah shii 172 Likes 3 Shares |
Re: The Untrustworthiness Of MTN - The New Data Plans by hemartins(m): 1:06am On May 17, 2016 |
That's Mtn for you. They always have a way of collecting back their bonus. Fear Mtn. 16 Likes 2 Shares |
Re: The Untrustworthiness Of MTN - The New Data Plans by bimbod(m): 1:20am On May 17, 2016 |
sorry bro... Mtn been scamming pple since 1999 17 Likes 1 Share |
Re: The Untrustworthiness Of MTN - The New Data Plans by Nobody: 1:27am On May 17, 2016 |
Hemptyheeeeeeeen! 4 Likes 3 Shares |
Re: The Untrustworthiness Of MTN - The New Data Plans by wheesin(m): 1:40am On May 17, 2016 |
shît..it goes public 1 Like |
Re: The Untrustworthiness Of MTN - The New Data Plans by JonSnow(m): 1:51am On May 17, 2016 |
I'm facing this same issue. I subscribed for their new N2000 plan two days ago. did a little browsing yesterday (Konga, NL) just checked this evening, my data balance is 0.0kb. MTN are thieves!! 79 Likes |
Re: The Untrustworthiness Of MTN - The New Data Plans by ritababe(f): 2:30am On May 17, 2016 |
kinibigdeal: glo like seriously? that's the network I will advice for my enemy so that they won't get me on time. 144 Likes 11 Shares |
Re: The Untrustworthiness Of MTN - The New Data Plans by possibilita(m): 2:40am On May 17, 2016 |
MTN is a scam,not just you bro but they did the-same with me,except in my case its bb sub for my bold 3,they reduced the 3.5gb @ 1000 bbc plan to 2gb @ 1000 without informing nigerians, this 2gb only have 2weeks validity,so in 2months I have spent over 6k subscribing,I called customer care and was told to hard reset my phone imagine. 10 Likes 1 Share |
Re: The Untrustworthiness Of MTN - The New Data Plans by AngelAhnie(f): 4:15am On May 17, 2016 |
Airtel all the way 9 Likes 1 Share |
Re: The Untrustworthiness Of MTN - The New Data Plans by dammyjay93(m): 4:26am On May 17, 2016 |
Etisalat is the best MUVA: 22 Likes 1 Share |
Re: The Untrustworthiness Of MTN - The New Data Plans by teeboy03(m): 5:09am On May 17, 2016 |
I am experiencing the same at the moment.subscribed for the 3.5gb at 2000 last week.still had 2.9g data as at the last time I checked on Sunday. I have not been able to browse since yesterday afternoon. thought it was network issues. checked my data balance only to see this Y'ello! ,Your data bundle balance is additional balance 0.0 MB expires: 19/May/2016, still dont know how I finished up 2.9gb of data in less than 24hrs without any downloads. 9 Likes 2 Shares |
Re: The Untrustworthiness Of MTN - The New Data Plans by mediatri(m): 5:14am On May 17, 2016 |
Mtn na scam, 200 for 1gb all this plans na wash, even the 25 naira for 500 has been scraped. 7 Likes |
Re: The Untrustworthiness Of MTN - The New Data Plans by BrainnewsNg(f): 5:32am On May 17, 2016 |
MTN are thieves. Simple 9 Likes 1 Share |
Re: The Untrustworthiness Of MTN - The New Data Plans by gift01: 5:50am On May 17, 2016 |
I don't believe this one bit. Am not holding forth for MTN but recheck what you subscribed for. Based on their advert I saw today (with Falz the bad guy) they called it Pulse reloaded. So if you not on MTN pulse....magical things could happen. Can we have a screen shot of when you subscribed? The 3gig for 2k would last for 30 days. Why is yours expiring July 2016? No vex oh but let's just properly scrutinize you. Cheers 12 Likes 1 Share |
Re: The Untrustworthiness Of MTN - The New Data Plans by jejemanito: 6:14am On May 17, 2016 |
Dygeasy:way to go bro that was how those coporate thieves said if I could spend 200 naira during the day, I'd browsed free in the night You had to see the way I kept vigil till 1am only to find out it was sheer scam Between Satan and MTN, I'm still trying to figure out who is more skilled at donating with the right hand while milking you dry with left. 48 Likes 3 Shares |
Re: The Untrustworthiness Of MTN - The New Data Plans by Nobody: 6:51am On May 17, 2016 |
Empty Hen 3 Likes 1 Share |
Re: The Untrustworthiness Of MTN - The New Data Plans by Laveda(f): 6:52am On May 17, 2016 |
Dygeasy: Hopefully 1 Like |
Re: The Untrustworthiness Of MTN - The New Data Plans by bongolistik(m): 6:54am On May 17, 2016 |
possibilita:They informed people on this particular one you mentioned, maybe you are the person that is not aware of that. It was clearly written on their site |
Re: The Untrustworthiness Of MTN - The New Data Plans by fippycbk(m): 6:54am On May 17, 2016 |
Make them no jonse me ooooo. Subscribed for that of 3.5GB last night due to the fact that my glo was messing up. I no wan hear story. 9 Likes |
Re: The Untrustworthiness Of MTN - The New Data Plans by refiner(f): 6:55am On May 17, 2016 |
......never knew some people still uses emptyhen for subscriptions..... that network can frustrate....they are very greedy...just like the devil,they give with their left hand and take everything with their right hand! mtsheeeeew...airtel all the way? 6 Likes |
Re: The Untrustworthiness Of MTN - The New Data Plans by BoleynDynaSTY(f): 6:55am On May 17, 2016 |
MUVA: Night crawler,shey u no dey sleep niii?! 1 Like |
Re: The Untrustworthiness Of MTN - The New Data Plans by Nobody: 6:55am On May 17, 2016 |
Dygeasy:The last thing MTN will do is return the data... Sorry about that 10 Likes |
Re: The Untrustworthiness Of MTN - The New Data Plans by skywalker001(m): 6:55am On May 17, 2016 |
Mtn customer care reps are the worst I've ever known. They wil never accept their mistake and would be giving u an unnecessary excuse and people out here stil knw much beta bout Mtn dan dos cald customer care reps... SMH 6 Likes |
Re: The Untrustworthiness Of MTN - The New Data Plans by Kingzy4pep(m): 6:56am On May 17, 2016 |
Haha. Mtn been scamming Nigerians since the days of John D Baptist.. @Op, Just be violent with them so that you can get your data back by force. 2 Likes |
Re: The Untrustworthiness Of MTN - The New Data Plans by skywalker001(m): 6:57am On May 17, 2016 |
bongolistik:Mtn customer care rep spotted... 10 Likes |
Re: The Untrustworthiness Of MTN - The New Data Plans by Pmajor15(m): 6:57am On May 17, 2016 |
ritababe:hahahahahahaha 1 Like 1 Share |
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