Jidesm
I have data yet cannot browse for a while.
Kindly assist.
Thanks

uppa:
goodmorn jide, I sub for the mtn 1.5gig dis morn, I use a BlackBerry z30, I only have a capital E without the blackberry symbol which means I dont have the blackberry network, I can only use the web bt cant use other apps like bbm, whatsapp, etc. I did same sub for my wife (z10) and it's working perfectly, I exchanged the sims and my sim didnt work in her fone while hers worked in mine. so pls help me out. my no is 08034767563

As communicated on phone, please provide feedback. Thanks

ultimate2010:
Jide can you please help me to un subscribe me from whatever have been deducting 100 naira from my account every week. The is 08036671614 Thanks.

So sorry, you are billed for active music+ service .

wunmi2odun:
OK Mr Jide, I'm having issues with this your so called mtn. They ripped me off my data and when I called your silly customer care, the ugly lady told me the night plan has been suspended and that I need to activate a new data plan on my sim which would be added to my previous suspended plan.i wasn't even notified that it was suspended. I only thought it was their smelly rubbish network fluctuating again. Please help

Hello Wunmi, so sorry for that. The Night plan has been suspended. See the new MTN data plan

30MB 100 24HRS *131*104#
100MB 200 24HRS *131*113#
750MB 500 7 Days *131*103#
1.5GB 1000 30 Days *131*106#
3.5GB 2000 30 Days *131*110#
10GB 5,000 30 Days *131*116#
22GB 10,000 30 Days *131*117#
50GB 20,000 90 Days *131*118#
85GB 50,000 90 Days *131*133#

aceTS:
Egbon Jide, please help my hustle ooo. now that NLC called off strike, I have to go back to my research project. my sim stopped browsing since last week and I have over 300mb left. it is going to expire at the end of this month.

my number is 07038593571.

So sorry, please tell me the error message as seen on your screen and also make your line available for call.

mhiztee15:
Mr jide please can mtn 1.5gig for 1000 work for BlackBerry 10

Yes. Simply dial *131*106# for 1.5GB @1000/30 Days

borntoexcel2000:
Am so very angry with MTN, I did the 3.5 gigabyte for 2000, and have been browsing with it until lately (4 days) ago that it refused browsing, when I checked my data, I still have 1.20 gigabyte, I called customer care countless times, all their resolution didn't work out. Am not happy, Mr. Jide please can anything be done? 08134714398, from Peter

So sorry for that. Simply clear your proxy portal and text DATA ON to 131.

Naijasecondhand:
Jidesm
I have data yet cannot browse for a while.
Kindly assist.
Thanks

So sorry for not able to browse. Please send your phone number.

JideSM:


As communicated on phone, please provide feedback. Thanks

good day all, I want to use this medium to commend JideSM, my issue has been taking care of, I was called by a cc agent named Elizabeth, she was so courteous on the phone and she walked me through getting my issue resolved. my network is fully functional. thanks @JideSM for sending my request, pls I just want to advice other peeps that patience is the name of the game, rather than we coming here to insult or use derogatory statement, lets state our issues and give the management team time to responsd.....God bless the MTN management.

HeedrizDepearl:
Yello, about 4.9gb of my data was wiped last Sunday and despite calling severally and visiting your head office in ibadan, it has not been returned.

Please, for how long do I gotta wait or should I simply conclude I've been cheated by the self proclaimed best network in Nigeria?

Hoping for a resolution.
08066481460

So sorry about this. Please confirm the data plan you activated to aid investigation.

jmichlins:
living in nnewi my figures are 07032446904. Can not pm you

Sincere apologies. May I know if the issue is a general issue in your area or if it is just specific to your mobile number to aid further investigation.

JideSM:


So sorry, please tell me the error message as seen on your screen and also make your line available for call.

it's like my problem is not as simple as I thought. there is no error message. the problem is simply that I can't browse with the line even though I have over 300mb left to expire at the end of this month. Again, I cannot open any Web page with the line. the screenshot I posted yesterday showed the remaining mb in the line.
it is an mtn pulse package.

nurez305:
Hello Mr jide, please I subscribe to MTN 25naira night plan, and through out the time, it is my normal that is is affected. You guys charge me direct from my data. From 736mb to 609mb. Please confirm it and refund back my data. Here is my number, 07036509595

Yello, sorry about this. Please be informed that you line has been refreshed. Kindly ensure that once it is time for hour hour data browsing, make sure you subscribe then upon receiving the confirmation sms, power off and on your phone device to enable you browse with the happy hour bundle. Thank you.

Carbuyer83:
I have 805.95mb left on my night data plan but I am unable to browse. Pls rectify ASAP.
08039092157

Yello, sorry about this. Please be informed that checks show that you have 804MB of your night plan available, however, this data can only be used from 12am-4am since the 4.5GB (1.5GB for day and 3GB for Night) no longer exists. Thank you.

djblue007:
08062417052.

Sincere apologies. Checks on your line show that you are able to browse with your 1.5GB data plan. However, please note that your 582MB night plan data can only be used from 12am-4am since the 4.5GB (1.5GB for day and 3GB for Night) no longer exists. Thank you.

dozzynet:

Greetings To you sir! I experienced something about this new sub. With in the space of 45 minutes, I got 2 message alert that I have 756mb remaining on my data,later that I have 3rd my remaining. I am just surprised because I only browsed through nairaland today. Please can I drop my number so this lost data can be reversed? Thanks

So sorry to hear this. Please provide the affected mobile number and date for checks. Cheers

Paapii3d:
Hi Mr. Jide, i've been roaming from India, but my number has been temporary blocked. I already did my bvn and as it seems now, it won't be possible to be physically present for activation. Plz advise on what to do. The number is 08069330540. I have a friend travelling to Nigeria soon. If there is no other alternative, is there a possibility of giving him the sim and my details, so he could do it for me?

Please advise.. Thanks

So sorry about this. If you have not successfully registered your line and you are currently roaming, i advise that you send a mail to customercare@mtnnigeria.net for prompt assistance on the issue.

peacecoy:
Yellow @ jide you have ignored my complaint why now? I subscribed for the 1.5gb @1k on 9/5/2016. Upto now I cannot brows.I have repeatedly posted my predicament on this thread. My sims no. is 09036222763.

Sorry for your inability to browse. Please provide the error message, location and phone type for assistance.

Agalasis:
Hello house,pls does it mean mtn no longer give 10mb when u recharge in ipulse,smoothtalk,trutalk and others?
Also,what's xtrpro tarif plan all about?

Yello Agalasis, please be informed that the you have to `recharge N200 and above to enjoy the bonus on recharge. For information on MTN new tariff plans please visit www.mtnonline.com

[quote author=JideSM post=45927977]Sorry for your inability to browse. Please provide the error message, location and phone type for assistance.yellow@jideSM no error message, only can't connect to server location is ajangbadi,Lagos phone lenovo x2 vibe. sims 09036222763Tnks..

Doublejoy411:
Mr Jide, Please when I migrate to other tarrif plans it says failed please rectify this issue......08136832878

Sincere apologies. Please may i know the tariff plan you wish to migrate to for assistance.

afope:


Hello Jide,

My 22Gig balance of the night plan has been resolved in principle but it is useless because I can't browse with it. MTN is really its it difficult for die hard fans like us to defend ita actions. My day data keeps getting deducted in the night when I browse even though I restarted my phone around 9pm. Jide what can I do about this? I am getting tired. 08033726739

Sincere apologies. Please be informed that checks show that you have 22GB of your night plan available, however, this data can only be used from 12am-4am since the 4.5GB (1.5GB for day and 3GB for Night) no longer exists. Thank you

0gbeni:
Good evening, my 3. 1Gb was wiped out last Sunday, been calling but all i hear is that the technical department will look into it, this is my phone number 08060601386 thanks

Sincere apologies 0gbeni. Checks show that you still have 678MB left of your data. Please specify the date it was wiped out for assistance.

Double post

gigabyte13:
Pls mtn, how do l activate bulk sms on your platform. Pls urgent response needed pls.

Please visit http://www.mtnonline.com/bulk-sms for details about MTN bulk sms service. Thank you.

aceTS:


it's like my problem is not as simple as I thought. there is no error message. the problem is simply that I can't browse with the line even though I have over 300mb left to expire at the end of this month. Again, I cannot open any Web page with the line. the screenshot I posted yesterday showed the remaining mb in the line.
it is an mtn pulse package.

Sincere apologies. Please clear proxy port and proxy address on your device then send DATA ON to 131 via sms. After that, you should be able to browse.

Can i subscribe to 500mb@25N plan while still on a one month plan?
Will it work?

JideSM:
Sincere apologies. May I know if the issue is a general issue in your area or if it is just specific to your mobile number to aid further investigation.

it's been a general issue with this area for years. Just the H+ signal

Please doesn't mtn give 10mb for every recharge again, Any tariff plans?

JideSM:


Hello Wunmi, so sorry for that. The Night plan has been suspended. See the new MTN data plan

30MB 100 24HRS *131*104#
100MB 200 24HRS *131*113#
750MB 500 7 Days *131*103#
1.5GB 1000 30 Days *131*106#
3.5GB 2000 30 Days *131*110#
10GB 5,000 30 Days *131*116#
22GB 10,000 30 Days *131*117#
50GB 20,000 90 Days *131*118#
85GB 50,000 90 Days *131*133#

So what would now happen to my remaining data bundle that was suspended So I wont be able to use what I bought with my hard earned money

@jide pls help me to remove the Facebook bundle that's just wasting my 25 naira every week......08067476961

Yellow @jideSM thanks for your response as to my problem which is inability to brows since subscribing on 9/5/16.As you request my location is Ajangbadi,Lagos, my device is lenovo x2 vibe as for error message only that after entering the subscription code 'request failed due to insufficient fund' was displayed.But my data was granted but till date I cannot brows.It is really appalling @jideSM please assist. 09036222763.