Fran6ik:
[5/9, 20:07] Ikrancis: Good evening.
Please MTN i assume this is the most unfair treatment given to a customer. Sorry if my message will be too long.
On 06/05/2016 i subscribed for N1000 - 1.5GIG but on recharging the money, i got my normal beta talk bonus, all through while i browsed, the bonus was deducted until exhausted and some part of the data consumed but browsing stopped after a while.
I called on 180 for solution and i was given almost all remedies but to no avail.
I then subscribed for 30MB daily but this also couldn't browse aswell i called on Customer care again no solution. To worsen it, if i activate to browse with my card (*131*202/1) it doesnt still connect either.
Yesterday, i called on 180 again but an agent of yours said because i subscribed for the 30MB i have deactivated the 1.5GIG that it was the cause of the problem. I angrily had to subscribe again for the 1.5GIG for N1000 yesterday. I was also given N2000 bonus par my beta talk. I then started browsing again up till this evening when the bonus got exhausted And it stopped browsing. I called customer care again this evening but i was given some solutions i had gotten before.
Solutions i received included
&Changing of Access point name to web.gprs.mtnnigeria.net
&Removing port and I.P
&Dialing *466*1#
&Dialing *131*201#
&Switching off phone for and removing sim for 5mins

Please i uses two mtn sims the other is browsing fine, and have even switched the sims to check if it is my phone problem but it is not as the other sim browses effectively in either sim port.

This thing has really kept me stuck because i am a student and using almost all my allowance for data is not fair. I have spent N2100 on dat in the past four days but cant browse. Please even if it is a refund of my money, i will appreciate. Thanks.
This is my mobile number 08034882210 Surveyor Ikechukwu Francis

This is the same thing happening to me now and cc just keep giving me lame solutions.

Good evening jideSM.

Can you kindly help me verify the status of a recharge pin with serial number 3457409705501011. And if used, time it was used.

Pls I have an issue of N50 deduction daily and I have no idea of what I'm paying for. sometimes d deduction is on POULTRY. I'd really appreciate it if u can help me cancel any ongoing subscription on my line:
08168423216. Thanks!

Pls my Mtn line does not browse.
Will be grateful if u can sort this out for me.
no.: 07034505544
Thanks.

Good afternoon sir, please help me cancel the Facebook subscriptions on this line 08104700824. Thanks

Mtn deducting my money for no reason,so why is that?

JideSM:


Hello oluwoleife, I am so sorry for the inconvenience. Feedback received is that the issue has been resolved. Kindly confirm resolution. Thank you

Goodday Jide


I av this peculiar issue on my mtn line since december2015. Every time i load a card say 200naira and i leave my phone for a period of 12hrs with or without using the credit.

I just noticed a multiple of 20naira has been deducted from my phone without receiving any alert as to why it was removed.
Also, daily deduction of 15naira is removed from my line.

have called CC several times, and dey give excuses of 'the app to check my sim is not responding/ dey av directed the issues to their engineers' but yet no changes.
Number is 08149450089


NB: have deactivated all sort of subscriptions on it(musicplay) and yet dey said its music play dat is deducting my money

Good morning Mr Jide, pls I tried subscribing for the 100mb for 100 naira MTN stuff by sending J11 to 142 which av been doing B4.. But av been trying it Now and it's telling me that am nt eligible for the offer, av called their customer care, they told me to remove my battery and insert back, but I keep receiving the same error message telling me that am nt eligible ... What should I do

I AM A BIG FAN OF THE MTN NIGERIA NETWORK!

So I
thought it right to give a gift in appreciation.
What do I have to give? Silver or Gold? I would if
I had any but since I have none to give I give my
intellect power, I hope it’s good a gift and
accepted. Its just a simple write up that addresses this great institution's belief, goals and the great impacts they have made In our lives since February 9, 2001, when they secured one of four
available licenses to operate digital GSM (Global
System for Mobile Telecommunications) telephony
from the Nigerian Communications Commission
(NCC).

Y’HELLO TIMES ARE HERE!
‘
Ahead’ they say ‘are better days’ And so came a
time when Nigerians were longing for a brighter
future while slowly accepting the bleak hopes
each passing moment brought, aching and
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that time when all hope seemed lost and the
occurrence of a glorious day became an illusion,
then WE CAME AROUND with this assurance that
no matter how dark the night becomes sunshine
always breaks through.

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Holding hands, breaking barriers, building bridges,
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just spring up from wild fantasies, it comes from
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We still remain dedicated and committed on our
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come what may, WE WOULD ALWAYS, ALWAYS
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Y’hello times are here, many more ahead!

Y’hello
Naija!!!

P.S If you reading this, please lets in our own way
find a way to say MTNNigeria thank you, I think
they deserve it. They really do!!

Have you guys discontinued Start Pack? Because lately I haven't been getting my *5 times bonus and I can't even check my tariff plan... This is my number 08162109908.

mr JIDE the last time i contacted mtn customer care pataining data share the told me that the service has been suspended. is the share data service back? or still pending.

Hi. I got mtn offer of N3,875 for N1,000. At what rate will i be charged? 40k/sec or 11k/sec? Thanks

Y'ello, I sincerely apologize for this. Checks show that the Music plus service is active on your line hence the deductions experienced. Kindly be informed that the service has been deactivated from your line.

Opiletool:
Hello Mr JideSM! what have I done to deserve this? Whenever I recharge my better talk account, MTN will make sure the major recharge is deducted without any form of notice or reason why it was so even if I haven't made any call. while the bonus would still be available for use. My Number is 08146411549. please do something about this asap.

Y'ello, sorry for the inconvenience. Kindly note that the issue has been resolved.

blessedjohn:
Hello Mr jide.I don't know why MTN keep deducting 100 naira from my account every day. This has happened twice. Please for whatever reason they are doing this, I'm just sick and tired of it. Kindly find solution to this. Thanks. 07032484259 is my number

Y'ello, the voucher is used.

Lionhearted:
Good evening jideSM.

Can you kindly help me verify the status of a recharge pin with serial number 3457409705501011. And if used, time it was used.

Y'ello, sorry about this. Kindly text STOP to the service code to cancel the service.

Benolbenzene:
Pls I have an issue of N50 deduction daily and I have no idea of what I'm paying for. sometimes d deduction is on POULTRY. I'd really appreciate it if u can help me cancel any ongoing subscription on my line:
08168423216. Thanks!

Y'ello, sorry to hear about your inability to browse. Checks show that you do not have an active data plan. Kindly dial *131*200# to browse with your airtime.

wordychap:
Pls my Mtn line does not browse.
Will be grateful if u can sort this out for me.
no.: 07034505544
Thanks.

Y'ello, your request has been completed.

Lilinnanyelugo:
Good afternoon sir, please help me cancel the Facebook subscriptions on this line 08104700824. Thanks

Y'ello, sorry about this experience. I will appreciate if you can send your mobile number via PM to enable me assist.

abbeylli:
Mtn deducting my money for no reason,so why is that?

Y'ello, the eligibility of offer is determined by the system. Kindly be patient and try the service much later.

temtop005:
Good morning Mr Jide, pls I tried subscribing for the 100mb for 100 naira MTN stuff by sending J11 to 142 which av been doing B4.. But av been trying it Now and it's telling me that am nt eligible for the offer, av called their customer care, they told me to remove my battery and insert back, but I keep receiving the same error message telling me that am nt eligible ... What should I do

Y'ello, I apologize for this. Kindly provide the particular date you experienced this deduction and amount for further chceks. Your call history showed N15 deduction for Music plus service. However, the service is no longer active.

ladokuntlad:

Goodday Jide


I av this peculiar issue on my mtn line since december2015. Every time i load a card say 200naira and i leave my phone for a period of 12hrs with or without using the credit.

I just noticed a multiple of 20naira has been deducted from my phone without receiving any alert as to why it was removed.
Also, daily deduction of 15naira is removed from my line.

have called CC several times, and dey give excuses of 'the app to check my sim is not responding/ dey av directed the issues to their engineers' but yet no changes.
Number is 08149450089


NB: have deactivated all sort of subscriptions on it(musicplay) and yet dey said its music play dat is deducting my money

Y'ello, please be informed that the data share service is unavailable at the moment. You may want to try our SME data plan for data share option. The inconvenience is regretted.

dungas30:
mr JIDE the last time i contacted mtn customer care pataining data share the told me that the service has been suspended. is the share data service back? or still pending.

JideSM:
Y'ello, sorry to hear about your inability to browse. Checks show that you do not have an active data plan. Kindly dial *131*200# to browse with your airtime.

Dialled *131*200# but still not browsing.
I've been to Mtn service centre and was told its a my sim or number that is the problem. Is there anyway I can get this sim to browse? as i don't want to lose the number, if not I would have got another Mtn sim.

JideSM:
Y'ello, I sincerely apologize for this. Checks show that the Music plus service is active on your line hence the deductions experienced. Kindly be informed that the service has been deactivated from your line.

Thank you very much. I actually texted STOP, CANCEL, etc to 5900 just to stop the music plus thing, and each time I did received messages from MTN telling me that I have not subscribed or have unsubscribed from the plan; Yet they kept deducting my money. I hope it has been fixed like you've said though. Thank you again.

I subscribed to 50mb +5 mins a day plan through *142*27# but i was only given d 5mins without d mb, why that?

I subscribed *142*24#
N1000, to get N3875 for calls and 312MB for internet, valid for 1 month.

it turns out to be valid for only 2 weeks.

is this thing actually for 2 weeks or 1 month?, because mine expired after 2 weeks.

Please sir send me a code to stop mtn from renewing my data or help me cancel it.infact I dnt know what they charge me for. They deduted my 100 yesterday and today making it 200 for 2days. The number 08063659849

JideSM:
Y'ello, I apologize for this. Kindly provide the particular date you experienced this deduction and amount for further chceks. Your call history showed N15 deduction for Music plus service. However, the service is no longer active.

08149450089




Had to load N100 to observe the rate of deduction

I had total Balance of N101.96.
As of 9pm 7th july, 2016


Waking up this morning i met

N11.96 naira on my phone.


That's a rste of 15naira at different intervals

I didn't get any alert as regards that.


Currently on normal 1k 1.5gb plan.

If possible to remotely do a sim wipe and start afresh, i won't mind.


This is my business line, thus the reason why i need it.

Please Jide confirm what is going on.

JideSM:


I apologize for the inconvenience, the reported issue has been resolved for you as requested.

please and please help me as soon as you can, i wanted to lock my phone i mistookly block my sim.is asking for PUK CODE which the pack has been misplaced help me sir URGENTLY this the affected line 08104631102

Please help me deactivate ,block or cancel whatever service is running on my MTN line. The mobile number is 08166887125.

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Please JideSM help me deactivate my stolen line which is still in use, I tried calling 180 and also used the whatsapp portal but no response from either.
Registered name: Aigbe Daniel
Number: 08065071176. Thanks

MODIFIED
Issue been resolved via twitter. sorry for the inconveniences.