Hello all

I would like to share my experience about shoptomydoor and would please want to use this medium to seek redress as shoptomydoor has decided to ruin my business and its relationship.

As some people know, I am passionate about classic cars and I have shared some restorations and details in previous posts.

I run a classic car restoration business and in order to restore to international specs, some parts are usually imported.

I have had previous negative reviews and experiences with shoptomydoor but on the instance of a close associate, we decided to use them for shipment of parts for two Volkswagen Beetles under restoration.

I opened a second account with them on 20th July 2016 which was strictly for the car restoration business in order to keep track of costs

Immediately upon confirmation of account and receipt of their Unit Number, we started shipping not to the exact address which we were advised by shoptomydoor.

As customary of all re-fowarding companies with virtual addresses, the unit number is critical and we ensure that ALL our shipments had that unit number when we ship to them.

I buy my parts from different stores in the USA and used the exact same address. I usually reconfirmed from the order details sent by the stores so there was no time any of my goods were shipped without their Unit number.

Shipments started arriving into the warehouse assigned from 25th July 2016 and they kept dropping in almost on a daily basis.

The parts we were ordering were much and most orders were made as repairs showed extra needed parts.

The first shocker I got was the cost of shipping. It was excessively high and totally different from what was advertised. Due to the exigencies of the job orders, we decided to continue the usage if they could deliver goods on time.

In order not to cause confusion, I make payments for shipment to them on Thursdays or Fridays. This was to ensure that all the goods received by them was shipped on the next Saturday as they have promised.

I made my final purchase on the Volkswagen Beetle from jbugs.com on 3rd of August 2016 and this was delivered to them by FedEx on 9th of August 2016 and it was received by Chowora at 1.46pm USA time (please see attached).

Before this date, I have made different payments for goods and they some were already being received albeit delayed and with abrupt deliveries occuring.

In addition, I noticed that if I pay for shipment on a Friday and I received goods on the prior Wednesday Tuesday into their store, that good would not be included in the package despite my shipping bill going up, and them actually mailing me sometimes of the delivery.

I decided to wait a while before I ship the final package so as to allow them fully consolidate.

So I decided to make another payment on 19th of August, 2016 which was exactly 11 days after my package from JBUGS was received by shoptomydoor from FedEx.

Attached is the receipt showing their confirmation.

Location and behold,i got the first mail stating that my package would be delayed.

I understood with them and communicated same to my clients who were already expectant of their restored Cars.

Lo and behold,i got the first mail stating that my package would be delayed.

I understood with them and communicated same to my clients who were already expectant of their restored Cars.

You can imagine my shocker when I got to the workshop last week when the package finally arrived only to see just a few fuel filters and some spark plugs as the whole shipment when I was expecting door panels, full car upholstery, flared exhausts etc.

I had goods worth around 400usd missing and i did what every sane person would do. I complained to them first via that chat platform. The person on the chat platform said there was nothing she could do as I had to send them emails.

I cleaned my oil stained hands and composed the required email to them.

I got a response that the request was been looked into and my ticket number was 1377290

Date mail was sent: 30th August 2016

Promised resolution 24 hours

FIRST LIE
Initially, they tried to blame the mistake on the possibility of the package not being labeled correctly with the unit number.(mail attached)

This was a lie because as I explained earlier, we make orders with the exact shipping address given to us by shoptomydoor which includes the unit number.

I discounted this with a copy of the shipment order from JBUGS which had the unit number and correct shoptomydoor address.

Kindly also find attached the order confirmation from JBUGS. You would be able to notice my unit number clearly stated TWICE in this order.

SECOND LIE
Next they sent another email that they actually placed the goods in my unit address which was also wrong and which I discounted again in another mail to them....now back and forth has started.

I quickly sent them screenshots of my unit warehouse details showing an empty warehouse and no fabled delivery. In simple terms, my goods were not in my warehouse and not on my hands...goods that FedEx had delivered to shoptomydoor since early august still unaccounted for in September.

This is me, a customer who has just lost around 400 USD worth of goods by shoptomydoor's negligence being tossed up and down with lies...

Also attached is a screenshot of my purported warehouse with no goods on same date (even till today)

SOME TRUTH
When they found out that I as right and they were wrong, they sent an email confirming the following:
*They received my shipment
*I have actually paid for the shipment

Kindly peruse attached mail shot for details in their own words

In order to reconfirm, I sent them an reply asking for exact details of when my goods would be shipped.

They sent an email confirming that it would be shipped the next weekend.

Date of email 31st August 2016

I waited for the weekend to arrive, expecting that tracking details of the already delayed shipment would be sent.

When I did not get any detail on Monday and Tuesday, I sent them an email asking for updates.

I was met with a shocker.

I was told to disregard all their previous promise of shipment. In short, my goods were not shipped over the weekend as promised.

The respondent even asked for shipment details AGAIN implying that he wants to start the resolution all over without having time to simply scroll down the mail trail to pick the information

Attached is their email.

I first thought it was a dream and sent another email to verify.

The guy blatantly told me to disregard all previous communication as the information provided by shoptomydoor was wrong.

The wrong information being that they have finally agreed to ship my goods after a long delay. This implied that my goods were not shipped again!

I asked for details of my goods but strangely, my mails were no longer responded to.

I sent a total of 6 extra emails/reminders and not a single one was responded to.

As at this moment, there has been no communication from shoptomydoor stating the location of my goods...these are goods I have been expecting since last month.

I have paid shoptomydoor over 500 usd in the last month and had intended to do more before December.

I have over 5 different car projects already waiting for these Beetles to be cleared and I am being treated in this manner.

My business is being affected by the delay and it hurts so badly that a company can treat one of their customers as if he was just a unit number.

I urgently wish this issue would be resolved and my goods delivered to me ASAP.

Thanks

I asked for details of my goods but strangely, my mails were no longer responded to.

I sent a total of 6 extra emails/reminders and not a single one was responded to.

As at this moment, there has been no communication from shoptomydoor stating the location of my goods...these are goods I have been expecting since last month.

I have paid shoptomydoor over 500 usd in the last month and had intended to do more before December.

I have over 5 different car projects already waiting for these Beetles to be cleared and I am being treated in this manner.

My business is being affected by the delay and it hurts so badly that a company can treat one of their customers as if he was just a unit number.

I urgently wish this issue would be resolved and my goods delivered to me ASAP.

Thanks

cc Seun, lalasticlala , puskin, naijacutee, FOD, dominique, admin and all well meaning Nairaland members.

I am happy i didn't pay for their services after registration

I simply set my search criteria to goods that'll ship internationally



Even if it costs more , but them some sellers or sites consolidate your goods themselves and send it all out at once


and if i can't pay with paypal, i don't shop online , disputes with paypal has helped me save lots of money and earned me lots of extra rewards

GMBuhari:
I am happy i didn't pay for their services after registration

I simply set my search criteria to goods that'll ship internationally



Even if it costs more , but them some sellers or sites consolidate your goods themselves and send it all out at once


and if i can't pay with paypal, i don't shop online , disputes with paypal has helped me save lots of money and earned me lots of extra rewards

Hnmmmmmm

Up till this moment, no email nor package has been received....not even a phone call.

And they pride themselves as a customer--centric organisation.

I have started making proper formal complaints to all relevant regulatory institutions in the USA.

I have filed a complaint on PayPal too.

I am extremely disappointed with shoptomydoor.

UPDATE
They suddenly updated my 'unit address' with a new arrival of goods....my goods that have been received by them since August 8th and should be part of shipments already in Nigeria suddenly 'arrives' on 8th September (exactly one month after)

To add further salt to injury, they have decided to bill me an additional 186 USD for this.

They have neither responded to my emails nor called to explain their magic.

Attached are screenshots

They are dubious and lack good customer relation. I tell people to run away from them any time someone ask for recommendation about their service.

How about the money back guarantee?

Why is this not on front-page yet?

Admins/mods, please help look into this matter.

Why would a company treat Nairaland members this way and they would keep soliciting for customers here?

Seun, lalasticlala, mods
CC shoptomydoor

jmoore:
How about the money back guarantee?

Shoptomydoor, to save your face, it's better you ship this customer's goods directly to him.

What fubds are you asking for again?

Sebi you promised to ship last week from the above conversations?

fishly:


Shoptomydoor, to save your face, it's better you ship this customer's goods directly to him.

What fubds are you asking for again?

Sebi you promised to ship last week from the above conversations?

Lady, na wetin? You are quoting the wrong person.

jmoore:


Lady, na wetin? You are quoting the wrong person.

Lol...bros no vex....the thing they angry mi ni

..

I have decided to seek legal redress on this matter if my goods are not shipped to me.

this is very bad...
They better resolve this issue because have been looking for News like this to post on my blog

Seriously i regret been their customer. I order items from unit warehouses which i could not meet up with their economic delivery 6-11 business days due to outrageous charges. So i have to select some items to shipped via sea while some via air after payments made , after a week shoptomydoor has send a heart breaking that some items which i selected for air has been update in warehouses that i should go ahead and made payments.
Initially i have made payment for all the items to be shipped via sea and air but to my surprise i was ask to make another payment .... I was heart broken d@ what payments are they still asking for?
Another thing i notice about them is their mode of charges. Apart from their own charges , customs duties, VAT. They still charge unknow charges which they normally put others charges. What is that other charges? I ask if that other charges has any effect they should let me know? Seriously they are not helping us at all. If care is not taking person will loss his profit to shoptomydoor

Adebayo4v:
Seriously i regret been their customer. I order items from unit warehouses which i could not meet up with their economic delivery 6-11 business days due to outrageous charges. So i have to select some items to shipped via sea while some via air after payments made , after a week shoptomydoor has send a heart breaking that some items which i selected for air has been update in warehouses that i should go ahead and made payments.
Initially i have made payment for all the items to be shipped via sea and air but to my surprise i was ask to make another payment .... I was heart broken d@ what payments are they still asking for?
Another thing i notice about them is their mode of charges. Apart from their own charges , customs duties, VAT. They still charge unknow charges which they normally put others charges. What is that other charges? I ask if that other charges has any effect they should let me know? Seriously they are not helping us at all. If care is not taking person will loss his profit to shoptomydoor

If I tell you my own haaa ... you will pity me

Mr Denn I feel bad about your experience with shoptomydoor which is why people like us exist to provide succor in issues like this. Though I don't know you but let me offer a helping hand due to the loss you have incurred.
Go through my thread on USA shipment to confirm my genuineness and you can ask my monicker on any importation or currency exchange thread to know who I am.
Will offer a little help to you sir, let me help you ship for $4/lbs(we choose higher between dimension or actual weight which is international practice for USA) & exchange rate of #350/$ for your freight charges just to help you recoup your losses. And nothing like insurance, vat, vat of vat, other charges etc in our bill
Once again, sorry about your bitter experience with shoptomydoor.
My number is on my signature.
Please this offer is only for Mr Denn oooo

https://www.nairaland.com/3223154/de-signatures-logistics-order-ship-usadubai/8