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MTN Customer Care Thread - Phones (184) - Nairaland

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Re: MTN Customer Care Thread by Buchika: 4:09pm On Dec 21, 2016
Hello Jide, I subscribed to mtn international call bundle 500 naira this morning 21-12-2016 on my number 08105732176, but when I tried calling it will give the feedback that I have insufficient credit to make a call, but when I dialed *559*7# to check the balance, I have 37+ minutes remaining, please Jide can you attend to this ASAP. Thanks.
Re: MTN Customer Care Thread by Nobody: 7:09pm On Dec 21, 2016
Hello jide, i did nt subscribe for any zomie or wat ever pls kindly help me on how to cancel it

Re: MTN Customer Care Thread by crimefighter: 1:22pm On Dec 23, 2016
Buchika:
Hello Jide, I subscribed to mtn international call bundle 500 naira this morning 21-12-2016 on my number 08105732176, but when I tried calling it will give the feedback that I have insufficient credit to make a call, but when I dialed *559*7# to check the balance, I have 37+ minutes remaining, please Jide can you attend to this ASAP. Thanks.
Re: MTN Customer Care Thread by JideSM: 1:28pm On Dec 23, 2016
Buchika:
Hello Jide, I subscribed to mtn international call bundle 500 naira this morning 21-12-2016 on my number 08105732176, but when I tried calling it will give the feedback that I have insufficient credit to make a call, but when I dialed *559*7# to check the balance, I have 37+ minutes remaining, please Jide can you attend to this ASAP. Thanks.

Hi Buchika, so sorry to hear this. Kindly confirm if you are able to make calls with the international call bundle now. Regards
Re: MTN Customer Care Thread by JideSM: 1:34pm On Dec 23, 2016
chuchu69:
Hello jide, i did nt subscribe for any zomie or wat ever pls kindly help me on how to cancel it


Hi chuchu69, apologies for the inconvenience. Kindly send your mobile number via PM to enable me assist. Regards
Re: MTN Customer Care Thread by Toylove: 6:25pm On Dec 23, 2016
Jidesm... Av received over a 100 unsolicited messages from 5900 today, please help me o
Re: MTN Customer Care Thread by Nobody: 8:30pm On Dec 23, 2016
JideSM:



Hi chuchu69, apologies for the inconvenience. Kindly send your mobile number via PM to enable me assist. Regards

Fixed thanks


Got anoda issue

Wats sup wit dis 5900 with spamming of messages na.

Kindly do sumtn abt my sim i dnt want o recieve irrelevant message

See

Re: MTN Customer Care Thread by tmamuda(m): 8:33pm On Dec 23, 2016
On which tariff plan I can make cheap calls to Oman? And what is the rate. Thanks
Re: MTN Customer Care Thread by iliyande(m): 12:29pm On Dec 24, 2016
What have I done wrong to deserve this messages from mtn since yesterday? I've deleted more than 700 messages but it keeps coming in every second of two days today

Re: MTN Customer Care Thread by flowjoe: 12:44pm On Dec 24, 2016
I have been using my mtn line since 2008, earlier dis month about 10th - 12th i was promted to re-register my no. as d details were sketchy, later on i was barred from making/receiving calls&texts & even browsing
now d issue is that i had an active subscription (2k for 3.5gb)b4 i was barred.
i registered d line again on d 19th of dis mnth & i was sent d confirmation txt, after dat i made calls +received text, i later on switched on my data & to my utter dismay i received a txt saying i had exhausted my bundle (which is not possible coz i just subscribed 2 days b4 d barr on my line)
i have called customer care, only to be kept on hold, i tweeted n dm'd @MTN180 no reply, i ws snubbed
here's my no.
08032062873
pls do sth cc tayoccu jidesm
Re: MTN Customer Care Thread by chimaaba22(m): 3:16pm On Dec 24, 2016
Mr Jide, mtn has been deducting my money any time I make a recharge.Please help me rectify it.08035363411.

Re: MTN Customer Care Thread by pesty100(m): 9:59pm On Dec 25, 2016
Mr jidesm have subscribed for the 1.5gb for 1k now 2 times currently using a new less than 1 months old infinix note 3 and have not been receiving double my data even though I got the message on buying my phone. Have tried contacting the cc both on phone and on Twitter and it seems am been ignored
Re: MTN Customer Care Thread by JideSM: 9:15am On Dec 26, 2016
Toylove:
Jidesm... Av received over a 100 unsolicited messages from 5900 today, please help me o

Hi Toylove, so sorry about this. Kindly text HELP to 2442 to activate the MTN Do-not disturb service. Regards
Re: MTN Customer Care Thread by JideSM: 9:19am On Dec 26, 2016


Fixed thanks


Got anoda issue

Wats sup wit dis 5900 with spamming of messages na.

Kindly do sumtn abt my sim i dnt want o recieve irrelevant message

See

Hi chuchu69, apologies for the inconvenience. Please send HELP to 2442 to activate the MTN Do-not disturb service. Regards
Re: MTN Customer Care Thread by JideSM: 9:26am On Dec 26, 2016
tmamuda:
On which tariff plan I can make cheap calls to Oman? And what is the rate. Thanks

Hi tmamuda, kindly dial *123# then follow prompt for our available tariff plans. Regards
Re: MTN Customer Care Thread by JideSM: 9:29am On Dec 26, 2016
iliyande:
What have I done wrong to deserve this messages from mtn since yesterday? I've deleted more than 700 messages but it keeps coming in every second of two days today


Hi iliyande, so sorry hear this. You can text HELP to 2442 to activate the MTN Do-not disturb service. Regards
Re: MTN Customer Care Thread by JideSM: 10:06am On Dec 26, 2016
flowjoe:
I have been using my mtn line since 2008, earlier dis month about 10th - 12th i was promted to re-register my no. as d details were sketchy, later on i was barred from making/receiving calls&texts & even browsing
now d issue is that i had an active subscription (2k for 3.5gb)b4 i was barred.
i registered d line again on d 19th of dis mnth & i was sent d confirmation txt, after dat i made calls +received text, i later on switched on my data & to my utter dismay i received a txt saying i had exhausted my bundle (which is not possible coz i just subscribed 2 days b4 d barr on my line)
i have called customer care, only to be kept on hold, i tweeted n dm'd @MTN180 no reply, i ws snubbed
here's my no.
08032062873
pls do sth cc tayoccu jidesm

Hi flowjoe, i sincerely apologize about this experience. Please be informed that i have forwarded this issue to the support unit. I'll update you on the resolution details as soon as possible. Regards
Re: MTN Customer Care Thread by JideSM: 10:28am On Dec 26, 2016
chimaaba22:
Mr Jide, mtn has been deducting my money any time I make a recharge.Please help
me rectify it.08035363411.

Hi chimaaba22, i'm truly sorry about the deduction. Checks on your line show that there is an active call divert. Kindly dial ##002# to cancel any divert. Regards
Re: MTN Customer Care Thread by JideSM: 10:38am On Dec 26, 2016
pesty100:
Mr jidesm have subscribed for the 1.5gb for 1k now 2 times currently using a new less than 1 months old infinix note 3 and have not been receiving double my data even though I got the message on buying my phone. Have tried contacting the cc both on phone and on Twitter and it seems am been ignored

Hi pesty100, so sorry that this happened. Kindly send your mobile number via PM to enable me check. Regards
Re: MTN Customer Care Thread by flowjoe: 12:48pm On Dec 26, 2016
JideSM:


Hi flowjoe, i sincerely apologize about this experience. Please be informed that i have forwarded this issue to the support unit. I'll update you on the resolution details as soon as possible. Regards
pls do so because im about to create a topic which will be moved to d fp, with screenshots of everything dats transpired between me & ur various channels of communication
Re: MTN Customer Care Thread by habayommy: 2:29pm On Jan 01, 2017
"The sim card is not compatible with device..."

I can't use my MTN sim to browse but I do make calls with it. Please HELP


I use BlackBerry Q5
Re: MTN Customer Care Thread by Nobody: 9:54am On Jan 02, 2017
PLS, I think the official closing date for the mtn promo is still efective. (OCT 27-DEC 31)
Re: MTN Customer Care Thread by AdlatWorld(m): 10:26am On Jan 02, 2017
Hello Mr. Jide, Please MTN as started again.
any time i recharge, the card(100) will disappear after few minute, sometime the second day.
Am afraid of loading a card now.

My No: 08138545461.
Meanwhile, I dont recieve any message in respect of such deduction.
Thanks
Re: MTN Customer Care Thread by JideSM: 8:49am On Jan 03, 2017
habayommy:
"The sim card is not compatible with device..."

I can't use my MTN sim to browse but I do make calls with it. Please HELP


I use BlackBerry Q5

Hi habayommy, so sorry for the inconvenience. Please send the affected mobile number via PM for checks. Regards
Re: MTN Customer Care Thread by JideSM: 9:02am On Jan 03, 2017
michaelhonest44:
PLS, I think the official closing date for the mtn promo is still efective. (OCT 27-DEC 31)

Hi michaelhonest44, kindly note that the MTN Yafun Yafun promo is still on-going at the moment. Regards
Re: MTN Customer Care Thread by JideSM: 9:13am On Jan 03, 2017
AdlatWorld:
Hello Mr. Jide, Please MTN as started again.
any time i recharge, the card(100) will disappear after few minute, sometime the second day.
Am afraid of loading a card now.

My No: 08138545461.
Meanwhile, I dont recieve any message in respect of such deduction.
Thanks

Hi AdlatWorld, so sorry to hear this. Checks on your line show that you currently have an active MTN Music + subscription. Regards
Re: MTN Customer Care Thread by AdlatWorld(m): 9:22am On Jan 03, 2017
JideSM:


Hi AdlatWorld, so sorry to hear this. Checks on your line show that you currently have an active MTN Music + subscription. Regards

how do i unsubcribe?
Re: MTN Customer Care Thread by DahtDopeBoi(m): 12:50pm On Jan 03, 2017
Pls I've got this little problem with my MTN sim that is almost turning in to something else, anytime I recharge #500 and above the auto renew feature for a weekly data plan that I've sent NO103 to 131 severally to opt out of it but to no avail. Pls help a brother here to stop this autorenew stuff on this number 08130289776, Thanks!
Re: MTN Customer Care Thread by TheGuy5: 6:39pm On Jan 03, 2017
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Re: MTN Customer Care Thread by Rafob(m): 9:03pm On Jan 03, 2017
Pls i just purchased new mtn 4g line but whenever i am on 4g i can not make or receive call pls what can i do?
Re: MTN Customer Care Thread by chyke4(m): 9:40pm On Jan 03, 2017
I like mtn network, its fast

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