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Nairaland Forum / Nairaland / General / Business / Customer Service: Best And Worst Bank Branches On The Island (28951 Views)
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Re: Customer Service: Best And Worst Bank Branches On The Island by bonechamberlain(m): 7:06pm On Jan 22, 2017 |
symbianDON:probably, |
Re: Customer Service: Best And Worst Bank Branches On The Island by Einl(m): 7:07pm On Jan 22, 2017 |
OgorCDL: Hahahahahah. Kubwa banks are crazy. Not worse than Maraba and Nyanya banks? |
Re: Customer Service: Best And Worst Bank Branches On The Island by unmask: 7:08pm On Jan 22, 2017 |
Sanchez01:If you people can reduce the number of times you visit your banks, then you might get better service. I have several bank accounts.....I have ensured I have my atm card and online banking functional and if I have an issue I send a mail to the banks..... So I wonder why will I visit a bank when I have access to all I need from the comfort of my home. Just the other day people were crying about queues at various ATMs during the festive period. And I ask why carry cash? 3 Likes |
Re: Customer Service: Best And Worst Bank Branches On The Island by ayando(m): 7:17pm On Jan 22, 2017 |
Nutase:Thank you jare. I don't have time to queue . I do everything online. Can't remember when I went to the bank too. Thanks to Gtbank |
Re: Customer Service: Best And Worst Bank Branches On The Island by Fistop: 7:24pm On Jan 22, 2017 |
Good job Op. While not supporting lackadaisical and non challant attitudes, it is pertinent to note that most of the customer service personnels are CONTRACT STAFF with Bsc. They work with Same Bsc holders who are fortunate to be full staff of the bank and earn three times of what the contract staff earns which is rampant in Skyebank. Note also that most of the jobs are done by the contract staff. There is frustration and no job satisfaction, hence they transfer aggression to customers. Whilst not supporting such acts, management of banks should come up with a more robust welfare package for contract staff who are Bsc holders. 2 Likes |
Re: Customer Service: Best And Worst Bank Branches On The Island by bejeria101(m): 7:32pm On Jan 22, 2017 |
Nutase: Not the GT bank for abuja here,they have started misbehaving big time. I intend to open a stanbic ibtc later dis year. Access bank? Hell no i closed all accounts both dollar and naira |
Re: Customer Service: Best And Worst Bank Branches On The Island by Majesticniyi(m): 7:33pm On Jan 22, 2017 |
I think the best customer care services I have ever experienced is that of Stanbic IBTC at Iwo Road, Ibadan. They make you feel so welcome and attend to you so warmly. I once went for an enquiry there early last year and met a young man who attended to me well... Was surprised when I saw his call on the first of January this year wishing me happy new year. I was wowed. There is this nice man always smiling at every one that enters the banking hall...and another nice lady that her smile just captivates you at the CC desk. The ATMs just never run out of cash at that branch... |
Re: Customer Service: Best And Worst Bank Branches On The Island by Caveatemptor(m): 7:50pm On Jan 22, 2017 |
So people who work in industries where they receive daily in flow of cash should not take it to the bank? Of course such people must visit a bank every day. The other day I was at the Price market to purchase a bath and sink and in that market as big as it is I could not find a shop with a POS so I could pay with my ATM card. The traders in that market seemed to distrust electronic payment and wanted cash. How will you not visit a bank in this situation? |
Re: Customer Service: Best And Worst Bank Branches On The Island by Nobody: 8:10pm On Jan 22, 2017 |
Ecobank ![]() ![]() ![]() Their staffs always feeling like dey work 4 God Rubbish 1 Like |
Re: Customer Service: Best And Worst Bank Branches On The Island by tolexy007(m): 8:12pm On Jan 22, 2017 |
Chukazu: that is what I want, I don't have to queue b4 I collect my money |
Re: Customer Service: Best And Worst Bank Branches On The Island by glossy6(f): 8:31pm On Jan 22, 2017 |
nifemi25: Same with GTB Lasu |
Re: Customer Service: Best And Worst Bank Branches On The Island by Sanchez01: 8:37pm On Jan 22, 2017 |
unmask:Quite unfortunately, I could have sworn that almost everyone believe that banking today transcends beyond debiting and crediting, withdrawal and deposit. Talk about International funds transfer, updating account mandate as a result of recent changes in locality, pension related issues, among a host of others. As advanced as banking seems to be in Nigeria, you cannot do everything from your home. My Google payment account got blocked during an in-app purchase. Google mandated I get my statement of account and some other documents to back up the claim that I am indeed the card owner. As easier as it seems to get your SOA today, you still have to visit a bank to get the comprehensive one, not just the one those apps show. Have you ever witnessed a downtime on a bank app before? Try GTB to confirm this. |
Re: Customer Service: Best And Worst Bank Branches On The Island by lakkexide: 8:38pm On Jan 22, 2017 |
Access Bank jibowu is good branch.. With great ambience and customer's experience. . |
Re: Customer Service: Best And Worst Bank Branches On The Island by unmask: 8:47pm On Jan 22, 2017 |
Sanchez01:I have a firstbank account and there is provision for foreign transfers on their online platform. And to be honest I have never witnessed a down time on my gtbank app. I know it does happen though, same as it could happen if you went into a bank. Just this night I witnessed a scenario at a supermarket. One guy had his account debited for a pos transaction that wasn't successful. His reaction was that he would go to his bank the next day to lay a complaint. I noticed he got his alert via email and I was thinking in my mind "just send your bank a mail" And believe me most of the things you need done in a bank can be done from your home. And try printing your SOA using your online banking |
Re: Customer Service: Best And Worst Bank Branches On The Island by Sanchez01: 9:02pm On Jan 22, 2017 |
unmask:Truth is this, other than the Verified by Visa Page and E-Tranzact page, alongaide some online shopping sites, I rarely do mobile cum Internet banking, particularly when it involves using a bank's website. My laptop got attacked by a strong malware and I didn't suspect a thing, despite having SpyHunter on my PC. I didn't know until I got a notification to confirm if I entered into one of my mails from a particular location. The little transactions are carried out on the Internet, particularly when it involves typing bank-related passwords, card numbers, etc, the better. Stanbic and UBA are so quick at refunding. My last failed debited transaction with FirstBank took almost a week to be corrected. |
Re: Customer Service: Best And Worst Bank Branches On The Island by muller102(m): 9:11pm On Jan 22, 2017 |
FCMB the best. 1 Like |
Re: Customer Service: Best And Worst Bank Branches On The Island by laudate: 9:11pm On Jan 22, 2017 |
DATMAT: Which UBA?? ![]() ![]() My last experience at the UBA branch customer service desk in Lekki left a nasty taste in my mouth. I had asked for a bank statement. For over 3 years after opening the account, I have never received a bank statement - either in error or by mistake. Anyway, that day I insisted I was not going to leave without the statement. She asked for the account name. I told her. Then she said she could not get the details of the account. She gave me one form to fill. I filled it. Then she asked for my BVN. I gave her. ![]() After 20 minutes of clicking her keyboard, she still came back to say she could not call up the account details. Haba!! ![]() Anyway, after fiddling some more - she called her colleague. That one came up and finally called up the account details. After 35 minutes, I asked them when the account statement would be given to me. They looked at each other. Then I asked 'if they could send it to my mailbox." The customer service rep then brought out another form and asked me to fill it in. She said that the earlier form I filled, was a request for a print out of my bank statement, and not an e-mail statement. Can you imagine?? After keeping me waiting for over 1 hour?? ![]() ![]() To cut the long story short, at 6.45p.m the bank statement was finally sent be e-mail. Chai!! ![]() 2 Likes |
Re: Customer Service: Best And Worst Bank Branches On The Island by bizgai(m): 9:12pm On Jan 22, 2017 |
come to GTB sango branch at Joju b/stop, u go fear queue |
Re: Customer Service: Best And Worst Bank Branches On The Island by dokunbam(m): 9:30pm On Jan 22, 2017 |
laudate: This is funny. I hate going to banks |
Re: Customer Service: Best And Worst Bank Branches On The Island by divalindiway(f): 9:32pm On Jan 22, 2017 |
So...I have read comments...but I have one question, have u wondered why its a general problem? Most times these customer service personnel can't help the situation, welfare is poor,most are contract staf with even M.Sc but meagre pay, banker no be banker again ohh. so many policies to follow, pressure from everybody (colleague and customers). Saying so cos I hv been there. I know some very jolly fellows, very funny but once they sit in that seat...the story changes. Policy says..dont..customers say do, alot goes on in that screen. Everybody entering is in a hurry, On the other hand I know we could still have Customer Service personnel that are naturally saddists, but I have tried something...I am nice to Customer service personnels whenever I encounter them and my niceness eturns to me, inshort they become my friends. 2 Likes |
Re: Customer Service: Best And Worst Bank Branches On The Island by edudguy(m): 9:41pm On Jan 22, 2017 |
Afam4eva:So true. You are very correct dem go squeeze face like say you wan toast them. The only nice people in Banks are the Security Guards |
Re: Customer Service: Best And Worst Bank Branches On The Island by AreaFada2: 10:30pm On Jan 22, 2017 |
Nigerian bankers generally know nothing about CS. Only in adverts they form friendly bank. The few friendly ones are so because of their own nature, not due to bank culture. A common problem in all sectors of Nigeria, from public to private. ![]() ![]() 1 Like |
Re: Customer Service: Best And Worst Bank Branches On The Island by maigemuu: 10:34pm On Jan 22, 2017 |
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Re: Customer Service: Best And Worst Bank Branches On The Island by ReppingMoi: 1:29am On Jan 23, 2017 |
, 2 Likes 1 Share |
Re: Customer Service: Best And Worst Bank Branches On The Island by razzberry2(f): 6:21am On Jan 23, 2017 |
When it comes to this argument about customer service delivery and queue management at the branch , I will still rate UBA high based on my experience with other banks. |
Re: Customer Service: Best And Worst Bank Branches On The Island by urchbarbie(f): 7:29am On Jan 23, 2017 |
Its one thing to abuse services rendered if you have never been in the shoes of a customer agent. Some ppl dont know how to address people when they need stuffs. They dont know ow to be polite. UBA tries to give the best customer service experience. When i was a corp member in Jalingo I know they gave us mobile device gifts for opening account with them and dier services as next to none. Their CS are just too efficient. They address your needs and even give u oda cost effective channels to make ur transactions. My 2 cents |
Re: Customer Service: Best And Worst Bank Branches On The Island by drey69(m): 8:25am On Jan 23, 2017 |
Ermacc:Not Adeola Odeku branch sir |
Re: Customer Service: Best And Worst Bank Branches On The Island by Rhayour: 9:46am On Jan 23, 2017 |
Aprilivangie: For real...the way things will work in this our side of the world is wen we report certain things that does not make us feel good. If their customer service are not up to standard and u report dem appropriately , I am sure the bank will take it upon demselves to caution dem. Me no dey take service play i send mails sharpaly if I am not getting a desired service. Their email is ENGcontactcentre@ecobank.com |
Re: Customer Service: Best And Worst Bank Branches On The Island by piagbara: 10:13am On Jan 23, 2017 |
Encountering some of them can actually spoil ur day. |
Re: Customer Service: Best And Worst Bank Branches On The Island by laudate: 1:18pm On Jan 23, 2017 |
razzberry2: Which UBA?? ![]() ![]() |
Re: Customer Service: Best And Worst Bank Branches On The Island by Nobody: 4:14pm On Jan 23, 2017 |
Rhayour: Tanx ![]() ![]() ![]() |
Re: Customer Service: Best And Worst Bank Branches On The Island by Ayoilesan: 5:38pm On Jan 23, 2017 |
iamtewwy: No be this same branch i dey visit almost every week?! Abeg you too lie o! The customer service and environment makes me feel welcome when i goan transfer money after my weekly business profit. |
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